Customer reviews of Europe Incontinence

9,5 /10

Based on 3 141 published reviews

5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

2 star reviews

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Antoine D.

Published on 29/02/2024 à 13h29

Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge

Response from Europe Incontinence Published on 20/03/2024

Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence

Rose L.

Published on 09/02/2024 à 11h43

Delivery on time and hour

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Response from Europe Incontinence Published on 14/02/2024

Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team

Acheteur Vérifié

Published on 22/11/2023 à 10h02

The deadlines are met and the delivery itself causes no problems: however, the durability of the item leaves something to be desired (you are not to blame), it tore after the first hand wash, when putting it on.

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Response from Europe Incontinence Published on 30/01/2024

Hello, We are sorry to hear that. Please feel free to contact us by email so that we can report this issue to the manufacturer. Best regards, Your Europe Incontinence team

Comprador Verificado

Published on 17/11/2023 à 14h57

Very bad service

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Geverifieerde Koper

Published on 11/09/2023 à 17h21

Order was not delivered to the indicated pickup point, I traveled an hour to pick up my package from another pickup point.

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Acheteur Vérifié

Published on 03/04/2023 à 13h34

Too much time to be delivered.

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Response from Europe Incontinence Published on 04/04/2023

Hello, Thank you for sharing your opinion regarding the delivery time. You finalized your order via bank transfer, which takes longer to process your order compared to online payment. If you wish to receive your order more quickly, we advise you to prefer online payment. Best regards, Europe Incontinence

Acheteur Vérifié

Published on 20/03/2023 à 18h53

At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry

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Response from Europe Incontinence Published on 21/03/2023

Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence

Comprador Verificado

Published on 08/11/2022 à 11h22

Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging

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Response from Europe Incontinence Published on 08/11/2022

We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.