Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
R
Raphaël V.
Rating: 3 out of 5
following a purchase from 10/08/2026
The price increase is significant, it's really a shame because the product is good. Next time before ordering again I will compare better with other sites.
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Response from Europe Incontinence
Hello Raphaël,
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
E
Esteban E.
Rating: 3 out of 5
following a purchase from 26/07/2026
It's ok, no value added from other stores. I find tena ultima here cloth like only but no plastic one... Also you have to pay for discreet package and if you don't.. make sure you don't get it shipped where everyone can see your diapers and protections! So the store force you to pay for discretion. Aside from that, very fast treatment of orders and shipping, straight forward to search for products and order
Response from Europe Incontinence
Dear Sir,
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
A
Alexis D.
Rating: 3 out of 5
following a purchase from 22/07/2026
The choice of pickup points is not complete on your site. It only offers 24/7 lockers, whereas near my home there are plenty of shops that accept Mondial Relay. So obviously, 6 packs of diapers do not fit in the Locker. This delayed the delivery, and moreover, I was not even informed that there were difficulties with the delivery; if I hadn't been on the app, I would never have known that the package was stuck in Mont Marsan. In short, the Mondial Relay delivery system needs to be reviewed, it is not up to par on your site. On other shopping sites, they offer more pickup points and not just lockers. As for the protections, it's too early to give an opinion.
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Response from Europe Incontinence
Hello,
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
G
Georges R.
Rating: 3 out of 5
following a purchase from 19/07/2026
The delivery was not made to the right locker! Moreover, I received several emails indicating the arrival of my order in 2 different lockers and to make matters worse, the last email informing me of the delivery in the locker was false; I went to this locker but my package was not there. I picked it up at another locker. This is my last order with you. Best wishes.
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Response from Europe Incontinence
Hello Mr. Rabotin,
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
S
Sarra O.
Rating: 3 out of 5
following a purchase from 18/07/2026
The diaper Velcro doesn't hold well
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Response from Europe Incontinence
Hello,
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
M
Massimo L.
Rating: 3 out of 5
following a purchase from 05/07/2026
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
Jean C.
Rating: 3 out of 5
following a purchase from 29/06/2026
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
R
R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
S
Sylvie Et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
F
Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
M
Maria Del Carmen F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
K
Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
C
Carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
D
Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
J
Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
Z
Zahra A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
S
Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
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P
Pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
M
Mebonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
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R
Ralf J.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
K
Karin M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Delayed delivery cannot be tracked in Germany.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
A
Antonio P.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delay in delivery (two days)
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your order, in the hope that situations like this do not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as we are an independent delivery service.
We inform you that, in the future, you will have the option to choose another carrier, if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
J
Juliette D.
Rating: 3 out of 5
following a purchase from 22/08/2025
I would have liked to be informed in advance that my order was not shipped because one package was missing! I had to wait 3 weeks and it was me who had to follow up to find out.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We take full responsibility for this error and we are doing everything we can to ensure that this kind of situation does not happen again in the future.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
C
Christian N.
Rating: 3 out of 5
following a purchase from 28/08/2025
The order itself was fine, it's the delivery. I received a phone call, I told the delivery person that I was at the doctor's, and to my surprise, they knocked on the door of the medical office while I was in the middle of a discussion with the doctor, and there was the delivery person asking for a signature. I find that unacceptable.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
J
Jean Paul D.
Rating: 3 out of 5
following a purchase from 23/08/2025
The manufacturer has changed its model. It was better before.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Changes have indeed been made to improve the quality of the product.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and products so that you can find the product that suits you best. We invite you to test them and give us your feedback.
Best regards,
Europe Incontinence.
K
Karin M.
Rating: 3 out of 5
following a purchase from 21/08/2025
The package tracking was only possible up to the border. For a week, there was no information about the whereabouts of the package. The announced delivery date was not met.
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Response from Europe Incontinence
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are, however, beyond our control.
Best regards,
Europe Incontinence.
R
Rémi B.
Rating: 3 out of 5
following a purchase from 11/08/2025
Package received intact and well sealed, the items correspond to my order. However, please announce delivery dates that you can meet, package expected between August 14 and 16, but received on the 19!!!
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
M
Manuel U.
Rating: 3 out of 5
following a purchase from 10/08/2025
Arrived later than agreed
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur in the future. Unfortunately, we have no control over deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
M
Maryline P.
Rating: 3 out of 5
following a purchase from 31/07/2025
Fast delivery
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Response from Europe Incontinence
Hello,
Thank you for your feedback. Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
P
Patrick R.
Rating: 3 out of 5
following a purchase from 15/07/2025
9.
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L
Liliane C.
Rating: 3 out of 5
following a purchase from 14/07/2025
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
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Response from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
J
Johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
A
Alain T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
F
Fatima D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
M
Marí V.
Rating: 3 out of 5
following a purchase from 13/06/2025
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
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Response from Europe Incontinence
Good morning,
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
D
Dominique G.
Rating: 3 out of 5
Very long delays
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