The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Great prices but they use a really terrible courier
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
JEAN C.
Rating: 3 out of 5
following a purchase from 29/06/2026
-
Translated reviews
Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
R
R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
S
Sylvie et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
Translated reviews
Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
F
Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
M
MARIA DEL CARMEN F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
Translated reviews
Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
K
Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
Translated reviews
Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
C
carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
Translated reviews
Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
D
Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
Translated reviews
Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
J
Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
Translated reviews
Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
Z
ZAHRA A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
Translated reviews
Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
S
Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
Translated reviews
P
pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
Translated reviews
Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
M
MEBonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
Translated reviews
Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
Translated reviews
R
Ralf J.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
Translated reviews
Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
K
Karin M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Delayed delivery cannot be tracked in Germany.
Translated reviews
Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
A
ANTONIO P.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delay in delivery (two days)
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your order, in the hope that situations like this do not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as we are an independent delivery service.
We inform you that, in the future, you will have the option to choose another carrier, if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
J
Juliette D.
Rating: 3 out of 5
following a purchase from 22/08/2025
I would have liked to be informed in advance that my order was not shipped because one package was missing! I had to wait 3 weeks and it was me who had to follow up to find out.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We take full responsibility for this error and we are doing everything we can to ensure that this kind of situation does not happen again in the future.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
C
Christian N.
Rating: 3 out of 5
following a purchase from 28/08/2025
The order itself was fine, it's the delivery. I received a phone call, I told the delivery person that I was at the doctor's, and to my surprise, they knocked on the door of the medical office while I was in the middle of a discussion with the doctor, and there was the delivery person asking for a signature. I find that unacceptable.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
J
JEAN PAUL D.
Rating: 3 out of 5
following a purchase from 23/08/2025
The manufacturer has changed its model. It was better before.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Changes have indeed been made to improve the quality of the product.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and products so that you can find the product that suits you best. We invite you to test them and give us your feedback.
Best regards,
Europe Incontinence.
K
Karin M.
Rating: 3 out of 5
following a purchase from 21/08/2025
The package tracking was only possible up to the border. For a week, there was no information about the whereabouts of the package. The announced delivery date was not met.
Translated reviews
Response from Europe Incontinence
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are, however, beyond our control.
Best regards,
Europe Incontinence.
R
rémi B.
Rating: 3 out of 5
following a purchase from 11/08/2025
Package received intact and well sealed, the items correspond to my order. However, please announce delivery dates that you can meet, package expected between August 14 and 16, but received on the 19!!!
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
M
Manuel U.
Rating: 3 out of 5
following a purchase from 10/08/2025
Arrived later than agreed
Translated reviews
Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur in the future. Unfortunately, we have no control over deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
M
Maryline P.
Rating: 3 out of 5
following a purchase from 31/07/2025
Fast delivery
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback. Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
P
Patrick R.
Rating: 3 out of 5
following a purchase from 15/07/2025
9.
Translated reviews
L
LILIANE C.
Rating: 3 out of 5
following a purchase from 14/07/2025
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
J
johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
A
ALAIN T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
F
FATIMA D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
M
Marí V.
Rating: 3 out of 5
following a purchase from 13/06/2025
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
Translated reviews
Response from Europe Incontinence
Good morning,
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
D
Dominique G.
Rating: 3 out of 5
Very long delays
Translated reviews
G
GIULIANO F.
Rating: 3 out of 5
I purchased from this site and give three stars for the simple reason that they have a very high amount to reach for free shipping and also for a simple package for privacy they want about €2 as a fee, there are better sites.
Translated reviews
P
Pierre S.
Rating: 3 out of 5
Not bad but delivery times too long.
Translated reviews
G
GIGOU C.
Rating: 3 out of 5
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
Translated reviews
J
JJE V.
Rating: 3 out of 5
the text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
Translated reviews
D
Didier D.
Rating: 3 out of 5
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
Translated reviews
F
Frédéric R.
Rating: 3 out of 5
Packaging of the parcel not very discreet. Tena cardboard
Translated reviews
We use cookies for audience measurement and improving user experience.
English 