Customer reviews of Europe Incontinence

Delivery time quite long, sent in advertising box

The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.

Delivery with 10 days delay

I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.

Delivery quite slow

The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.

the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal

My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.

Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!

I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.

Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment

Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.

Too bad you have to pay an extra for discreet packaging for this type of product!

The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.

It's a shame to have to pay an extra fee for discreet parcel delivery; for this type of product, it seems normal to have neutral packaging by default.

Improve delivery delays

first order impeccable delivered in 5 days second order ordered on the 26th received on the 10th..????

Everything was going very well for 2 years I regularly placed an order that reached me very quickly (3 or 4 days)....and my last order from the end of November 2023 took almost a month to reach me ???? I am questioning what to do next!!

I would have given 5 *, but the information about the shipment in 2 packages is missing

I must say that for the previous 2 orders I placed I would have given 5 stars and for this one I give 3 stars and not one. Order paid by bank transfer on November 28 and consisting of three items: one arrived early, the second only on December 18, the third has not yet been delivered! It shows a delivery attempt but that is not true, there is always someone at the shipping address. Also, checking the order status on the site I find DELIVERED while one of the three items I have not yet received.

Received the torn package.

It's a hassle that until the country is entered, the real price of what you want to buy and its shipping costs are not known. This can make you reconsider whether to buy something or not... It's a hassle that they don't do home deliveries without having to pay extra, especially if part of their customers are elderly or have physical problems. Although I understand that it has its side of raising awareness about the extra cost of bringing things to the door. I had to buy without being able to read reviews from other users and I would have liked to know what other buyers thought. I would have liked to have much more information about the products, such as how they are sewn or how to wash them better and their specific pattern and dimensions, and the materials, more detailed. Choosing the correct size, with the info from the website, was really impossible for me. I found myself having to buy two sizes knowing that one would not be suitable. That doesn't seem right to me. But the diapers are quite good and they notify you when you can go pick them up via SMS.

fast delivery ...lol. I placed the order on Monday and received it on Monday after

Always too long to receive the package. DPD, the order leaves from Belgium, goes to Beaune then goes back to the Belgian border instead of the order place. We are told to pay attention to pollution. I think we want to laugh. Too bad because it's a great site.

Very average!! Order received with two weeks of waiting!! The products on the site were available, but the day after the order, an email informed me of the stock shortage. Worried about my first order!!

Fast delivery. But due to my mistake, returning the order is impossible because you do not offer a return to a relay point, the only means of transport that could have been used. Delivery to you by a classic carrier is too expensive. So I will keep the order and give it to a nursing home, they will certainly be happy. Following the return, I was thinking of ordering other products but you dissuaded me. I regret it but I think there are efforts to be made on the commercial level. Best regards,

The shipping was quite fast and I could track it without problems. The company is serious, the product disappointing!

Order arrived in 2 parts No customer service phone number The only means remains messaging Too bad Reactive at least

The shipping was a disaster, it took a long time, with a week delay.

My first order was delivered to my home in a single package consisting of two cartons of adult diapers, one huge and heavy package. For my second order, I decided to have it delivered to a relay point thinking it would be delivered the same way. I chose a relay point near my home, a few days later, I received an email informing me that the chosen relay point is closed (which is false, I passed by, it is indeed open), I chose a second relay point, I received another email saying that this second relay point is closed, I chose a third one, another email saying that the relay point is closed (it's an AUCHAN, it is not closed) and my package will be delivered to a fourth relay point. I ended up receiving an email informing me that my package is both at AUCHAN and at the fourth relay point (meanwhile Europe Incontinence informs me that my package is delivered to the first relay point I had chosen, the carrier did not find it necessary to inform Europe Incontinence of the aborted delivery). So I went to AUCHAN where only one carton was waiting for me, I went to the fourth relay point where the second carton was waiting for me. Europe Incontinence defends itself by explaining that home delivery is handled by one carrier and delivery to relay points by another, and each does a bit as they please, for handling reasons it is very conceivable to have two separate cartons (if I had ordered 10 cartons, I would have seen a pallet arrive!!!), however a bit of rigor regarding the carriers would be welcome (if I had had 10 cartons delivered to a relay point, would I have had to travel all over the city to reconstruct my order?)

Order placed and received without issue. Just a small downside, if you don't choose a discreet package supplement, everyone can know the nature of the order, and slightly long delay for an order in France.

Delivery times and especially preparation until the departure of the package are excessively long

Important delivery time

delivery that leaves from Belgium to go to Beaune and then return 10 km from Belgium, carbon footprint too high and delivery time too long, otherwise everything else is fine

TO SEE YOUR PACKAGING ISSUE (Quite mediocre cardboard for a 2 euro packaging, please improve for my next order

The product is good but customer service is not.