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B
Rating: 4 out of 5
Perfect delivery in Locker but a bit slow after all
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
4 star reviews
Reset filtersE
Rating: 4 out of 5
Always satisfied with the site, professional and responsive. However, a real lack of seriousness on the part of the delivery people.... Too bad
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J
Rating: 4 out of 5
No problem with delivery and the order. However, I received false information telling me that the order had to be redone on a site resembling yours. Which I certainly did not do. So I almost got scammed! How can you avoid this kind of dishonesty? Is it possible? Best regards
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C
Rating: 4 out of 5
Good service, quite fast but sometimes more or less long ...
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D
Rating: 4 out of 5
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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N
Rating: 4 out of 5
Fast delivery
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R
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
T
Rating: 4 out of 5
Unfortunately, there was no film.
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S
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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H
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
M
Rating: 4 out of 5
Perfect
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B
Rating: 4 out of 5
Clear
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C
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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E
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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J
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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M
Rating: 4 out of 5
I am happy
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F
Rating: 4 out of 5
Fast shipping.
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A
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
T
Rating: 4 out of 5
Respects the delivery deadline
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F
Rating: 4 out of 5
late delivery
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J
Rating: 4 out of 5
well nothing to say
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S
Rating: 4 out of 5
fair prices but delivery a bit long
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M
Rating: 4 out of 5
Everything is fine
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P
Rating: 4 out of 5
Delivery in accordance and on time.
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P
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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H
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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G
Rating: 4 out of 5
good product
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C
Rating: 4 out of 5
No problem
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K
Rating: 4 out of 5
Good!
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J
Rating: 4 out of 5
Delivery a bit long for my personal taste
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Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
G
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
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E
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
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Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
clear conditions: nothing to report
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A
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
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Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
Very practical
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A
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
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Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
well designed
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A
Rating: 4 out of 5
Very complete online site, easy to find your item, fast delivery
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A
Rating: 4 out of 5
Product faithful to the order. Allow a few days before delivery. Serious site.
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