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A
Rating: 4 out of 5
hello now I have not found cheaper elsewhere let's be frank Have a good day
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Good prices, but long shipping times
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V
Rating: 4 out of 5
Good product, as described. Good to have a choice in shipping options. The shipping took a few days, but it comes from Belgium, so one must expect a longer shipping time.
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A
Rating: 4 out of 5
Regarding deliveries, there is no tracking unless requested. And deliveries are quite long compared to a few months ago.
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Response from Europe Incontinence
Hello, Could you tell us more because your order from Friday 13/10/2023 was prepared the following Monday (16/10/2023), which is the first working day, and delivered on Wednesday (that is 48 hours later)? You were also notified several times by email about the delivery of your package. Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
Good prices, however delivery is long (4-5 days after order)
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V
Rating: 4 out of 5
Delivery is reliable and usually fast
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A
Rating: 4 out of 5
Even if the product descriptions (especially the usage instructions) are not precise/complete enough, they are quickly identifiable on an ergonomic and pleasant site to browse. The purchased products (washable adult diapers) are of good quality, comfortable and effective in use... all arrived in an intact package and quickly. Perhaps a little less post-order email and tracking of packages to reduce the impact on the planet would be appreciated... or compensating for their use.
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V
Rating: 4 out of 5
Site is fairly easy to navigate.
A
Rating: 4 out of 5
Reasonable delivery time and package arrived in good condition.
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V
Rating: 4 out of 5
Your site is very informative. I found exactly what I was looking for right away. Thank you very much.
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V
Rating: 4 out of 5
Website easy to order from, customer services excellent quick accurate responses. Delivery wasn’t great but the customer services were onto it straight away.
G
Rating: 4 out of 5
Fine. Clear website and fast delivery.
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A
Rating: 4 out of 5
Goods well packaged, delivery time a bit long
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A
Rating: 4 out of 5
Products conform to the order but delivery time is way too long.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Good navigation on the website, the only downside is not tracking the shipment well. Arrived earlier than expected coming from abroad.
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G
Rating: 4 out of 5
Easy, you can repeat your order in a few clicks with the mouse without having to revisit the site, super
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A
Rating: 4 out of 5
A bit long for delivery
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A
Rating: 4 out of 5
A complete range of products at competitive prices. I give 4 stars due to the lack of information on delivery times.
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C
Rating: 4 out of 5
I don't give it 5 stars, as the shipping includes the panties that come in the original boxes of these diapers.
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A
Rating: 4 out of 5
Easy navigation, reasonable shipping costs
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V
Rating: 4 out of 5
Courier expensive and not fast
A
Rating: 4 out of 5
THANK YOU, BUT THE DELIVERY EXPECTED IN YOUR INFORMATION WAS 24H AND I RECEIVED IT AFTER A FEW DAYS... PLEASE REVIEW YOUR STATEMENTS! THANK YOU. MC
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A
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Delivery too long
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A
Rating: 4 out of 5
Complete satisfaction. I recommend
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A
Rating: 4 out of 5
Make the differences between products more visible: very absorbent but also thicker. Help with choice according to profile: take into account age, size, weight... When looking for a diaper for a child, it's not easy to find your way. Highlight suitable products. Maybe create a specific tab for children and disabilities?
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V
Rating: 4 out of 5
Products are very good but shipping to EU countries is expensive
V
Rating: 4 out of 5
Everything is okay.
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V
Rating: 4 out of 5
Everything ok, just too long (3 weeks) to arrive. Slovakia is 3,5 hours by plane. I think the parcel could come in 4-5 days.
A
Rating: 4 out of 5
fast and compliant order
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A
Rating: 4 out of 5
perfect
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G
Rating: 4 out of 5
has attractively priced incontinence materials, only the required order size could be a bit smaller to receive without shipping costs.
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A
Rating: 4 out of 5
ORDER COMPLIANT
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A
Rating: 4 out of 5
ordered on the 2nd delivered on the 10th, a bit long.... otherwise good site, good product, interesting price
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C
Rating: 4 out of 5
The order takes a little while to arrive but always arrives in perfect condition.
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Response from Europe Incontinence
It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing.