Customer reviews of Evedeco

9,8 /10

Based on 814 published reviews

Summary of reviews

Evedeco delivers consistently fast and reliable service, with many customers noting quick, well-packaged shipping and orders arriving promptly. The store is praised for its attentive, professional team, helpful advice, and responsive communication that enhances the purchasing experience. Customers repeatedly commend the quality of fabrics and finished products, along with easy ordering, extensive fabric choices, free samples, and accurate representations of items online. Overall, shoppers highlight dependable delivery, supportive service, and high-quality, well-made curtains and accessories.

1 star review

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Christine D.

Published on 28/01/2026 à 15h07 following a purchase from 07/01/2026

My order was not transmitted to the supplier in Spain. I had to call for information. Then delivery problem.

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Response from Evedeco Published on 29/01/2026

Hello,

We are sincerely sorry that your first experience with our workshop did not meet your expectations.

Throughout our exchanges, we have made sure to remain available, attentive, and courteous, and to follow up on your order as well as the necessary steps with the carrier when delivery difficulties, independent of our workshop, occurred.

We would also like to clarify that the bed covers delivered were indeed recognized as conforming to your order in your messages. The rating given to the product in your review therefore surprised us, but we certainly respect your feelings.
Your message "Hello,
I have finally received the 2 bed covers that conform to my order. Thank you for taking my complaints into account in a timely manner."

Our workshop places great importance on the quality of customer relations. The numerous positive reviews we receive testify to a service and support that are usually appreciated by our clientele.

We thank you for your feedback and remain available for any constructive exchange.

Have a nice day
Stéphanie

Thierry B.

Published on 27/02/2025 à 12h47 following a purchase from 14/02/2025

Hello After receiving the product, a Velvet plaid, I was very disappointed with the color rendering which was not at all like the photo. I contacted L'Atelier d'Eve to ask for a refund, and received no return. Very disappointed with the lack of professionalism. Obviously I will not be ordering from this site again. Sincerely

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Response from Evedeco Published on 13/03/2025

We're sorry to hear about your disappointment with the color of your Velvet throw. We do our best to ensure that our photos accurately reflect the real colors of our products, and this is not always easy. We are constantly working to improve this point.

Regarding your request for a refund, our customer service is particularly responsive and answers all requests. We have not received any requests from you either by e-mail or by telephone. When I saw your review, I contacted you. Your request was processed immediately, and your refund was processed as soon as we received the returned goods.

We sincerely regret this experience even if we have little chance of seeing you again. We hope that you will keep a more positive image and a calmer opinion of our efficiency and professionalism. Have a nice day!

colette B.

Published on 08/02/2022 à 10h49 following a purchase from 28/01/2022

ordered adult masks and received children's masks!

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Pascal G.

Published on 12/07/2021 à 16h02

Linen towels leave large traces of lint in the glasses!

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Response from Evedeco Published on 13/07/2021

Hello,
Thank you for taking the time to leave a comment but after checking it seems that you ordered fabric samples from us but not linen towels :)
Maybe you ordered them from another website?
We can make linen towels on request but we haven't made any for a while.
Have a nice day
Stéphanie