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Rating: 2 out of 5
Excellent quality products at attractive prices. On the other hand, the logistics do not follow: - the carrier indicated on the automatic acknowledgement of receipt, during the online purchase, is not the right one (DPD and not Colissimo): problem of configuration of the tool "Orders" of the merchant site. - the tracking number of the parcel is neither on the automatic acknowledgement of receipt generated by Evedeco, nor on the order in the customer account on the Evedeco website. It took me a long time to get it, and to contact the carrier myself. - The carrier had not even informed me that he could not deliver the package because he found the door closed - but I had indicated my phone number on the order. The carrier, once contacted, told me that my phone number had never been given to him by the seller and that this was the reason why I was not contacted when the delivery proved impossible. - The carrier does not offer delivery in a relay point, which is a source of additional complications. On the positive side, Evedeco very kindly and quickly contacted the wholesaler from whom the package had left. However, there are obviously systemic problems to be solved at the logistical level, either at the seller's, or at the carrier's, or both.
Translated reviews
Response from Evedeco
Hello, thank you for your opinion which also allows us to move forward on the defective points. Indeed the announced carrier is colissimo but according to the conditioning of the parcel (roll for ex) we are obliged to modify the carrier. DPD should have redirected your package in a relay point but they did not offer this option at the right time, we were able to solve the problem and everything went very well but we are still sorry for this delay in delivery. Thank you for having chosen l'Atelier d'Eve. With pleasure