Customer reviews of Faire-livrer-des-fleurs

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9,0 /10
Overall rating: 9,0 out of 10
Based on 351 published reviews
5 270 77% 4 39 11% 3 13 4% 2 12 3% 1 17 5%

Summary of reviews

Flowers and plants are frequently noted for their freshness and visual appeal, with many customers highlighting the beauty of the bouquets received. Timely delivery is consistently praised, as recipients often mention that their orders arrived exactly when promised, contributing to the overall positive experience. The ordering process is described as straightforward, with efficient tracking and prompt communication from customer service, which enhances the ease of purchasing.

Reviews 1, 2, 3 and 4 stars

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P
Pauline H.
Rating: 4 out of 5
following a purchase from 25/02/2022
We worried that the location we sent to in very rural France might prove a problem but all went to plan!
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Lucie G.
Rating: 3 out of 5
following a purchase from 09/02/2022
Flowers have been delivered. I know this because of the family's thanks but not because of Deliver-Flowers. I would have liked to receive confirmation of delivery and a picture of what was delivered.
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Géraldine S.
Rating: 3 out of 5
following a purchase from 26/11/2021
I had noted to put "A LUCAS" on the banner and it was put the name of the ste not great.
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Régine D.
Rating: 3 out of 5
following a purchase from 24/11/2021
Difficult to give an opinion for a funeral since it is delivered directly to the cemetery, it would be nice to send by mail or text a picture of the bouquet and the note
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Response from Faire-livrer-des-fleurs
We are sorry but we had asked our florist to send you the delivery confirmation with the photo by sms, with all our apologies for this oversight on his part.
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Gaelle P.
Rating: 4 out of 5
following a purchase from 02/11/2021
Fast delivery. It would be nice to receive a picture of the delivered bouquet.
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JACQUELINE E.
Rating: 2 out of 5
The order was very disappointing because the posey was significantly smaller than the picture on line. It was 50€. I shall not use them again.
Response from Faire-livrer-des-fleurs
Good evening

We are sorry that you are disappointed with the delivery made by our florist, you can send us a complaint with the photo of the product so that we can verify the elements making your dissatisfaction. Regards
M
Marie-Christine A.
Rating: 3 out of 5
Nice bouquet, but small size, compared to the price paid !!!!!
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Response from Faire-livrer-des-fleurs
We regret that the service of our florist did not give you satisfaction, the basket of flowers Charlestion is a small basket of flowers about 20 cm and the price of flowers is very high in Reunion which explains a higher price than in metropolitan France, could you send us the photo of the composition so that we can treat your complaint, cordially
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jean-pierre M.
Rating: 2 out of 5
I have to say that I am very pleased with the service and the quality of the bouquet.
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Response from Faire-livrer-des-fleurs
We are sorry if the delivery was not up to your expectation, thank you to send us the picture so that we can open a complaint file. In the meantime, the customer service
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OLIVIER B.
Rating: 1 out of 5
In my personal case, I had flowers delivered on the occasion of a death that I could not attend the funeral due to distance. To date I have not had any confirmation that this delivery has taken place ... I find it a pity in this age of hyper-digitization not to have an email, a sms, an MMS with a photo for example confirming that my order is completed ... I just have my account statement and an invoice ... it's certainly concrete, but materially it is not great
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Response from Faire-livrer-des-fleurs
Hello, we are sorry for your disappointment, your order as the status on the site confirms it has been delivered, if you want a picture of the delivery simply make the request when placing your order.
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Laurine L.
Rating: 4 out of 5
following a purchase from 04/05/2021
The bouquet was beautiful but a little disappointed on the card with the little note
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Brigitte P.
Rating: 1 out of 5
I had a problem with the delivery of the product, but I was able to get it in the shop. The person was absent at that time and finally preferred to withdraw it in the shop, so take it from his car. The charm and surprise of receiving a bouquet of flowers did not happen.
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Response from Faire-livrer-des-fleurs
Hello, we are surprised because if you resume your order you have selected "Delivery date: Tuesday 04/05/2021 morning", we have therefore respected the delivery requested in the morning, we are sorry if the recipient was absent, but can not be held responsible for the choice of delivery made by you. Sincerely the customer service
A
Amicale C.
Rating: 4 out of 5
following a purchase from 28/04/2021
Serious site. Delivery made on time and on the day planned
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Florence P.
Rating: 4 out of 5
following a purchase from 13/02/2021
Very nice composition💐 delivered on time. Too bad the message that accompanied it was not transmitted😕 As a result I only put sue4/5
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Chantal L.
Rating: 4 out of 5
following a purchase from 17/12/2020
Flowers delivered on time, beautiful arrangement
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Geneviève L.
Rating: 4 out of 5
following a purchase from 08/11/2020
In view of a photo (not being on site) the r aquette was well with the model
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Dominique L.
Rating: 4 out of 5
following a purchase from 18/09/2020
The delivery is in order, the telephone reception is friendly and efficient. On the other hand, the indications on the site are not clear.
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Laurent F.
Rating: 3 out of 5
I have not received confirmation of the delivery of the flowers ???
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Response from Faire-livrer-des-fleurs
Hello, we only come back to you in case of delivery problem, you can check the status of your order on our website at any time. Sincerely
J
jacqueline B.
Rating: 3 out of 5
following a purchase from 29/08/2020
the cushion did not correspond to the proposal made when ordering
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Danielle R.
Rating: 2 out of 5
following a purchase from 12/08/2020
No news of the delivery. As this is a distant funeral, perhaps I will have a late return? the florist who provides the service could take a photo of the bouquet at the place of delivery with the date and time with the means available to us in our time...
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Response from Faire-livrer-des-fleurs
Hello, the status of your order is visible on our site, if you wanted a photo of the delivery it was enough to make the request when you ordered. We remain at your entire disposal.
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Suzanne S.
Rating: 1 out of 5
following a purchase from 19/07/2020
Very satisfied as always
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Response from Faire-livrer-des-fleurs
Thank you for your comment, but you must have made a mistake in the note, it is not serious we do not hold you responsible. The customer service
G
Gaillard Y.
Rating: 3 out of 5
following a purchase from 13/07/2020
A little disappointing. The site that offers flowers for delivery to the hospital doesn't know the address of the hospital, wants the name of the person who will receive the flowers, etc... Do not advertise flowers for a crematorium if you do not know where it is!
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Response from Faire-livrer-des-fleurs
Dear Customer, if it is a delivery to the hospital repository it is not a delivery to the crematorium, we have all the addresses of hospitals and crematoriums provided that the request of our customer is clear and unequivocal, which is why we came back to you to have details on the desired delivery address as well as the name of the deceased without which we can not ensure your delivery.We don't think that the seriousness of our customer service deserves a mark of 3, whereas if we had delivered without calling you back, there would have been a delivery dispute for which we could not be held responsible. Sincerely
F
FLORENCE G.
Rating: 1 out of 5
following a purchase from 01/06/2020
My mother was disappointed with the bouquet I would take back my site from before. I don't congratulate you.
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Response from Faire-livrer-des-fleurs
Hello

We are sorry if you were not satisfied with the services of our florist. Unfortunately, there can be "failures" at flower parties where our florists are very busy. If the bouquet was not in conformity with your wishes, you should have sent us a complaint, which we would have dealt with quickly in order to satisfy you.
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Cedric E.
Rating: 4 out of 5
following a purchase from 19/05/2020
The courier in Paris has a lot of problems to keep the delivery schedule
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claudine F.
Rating: 1 out of 5
following a purchase from 04/05/2020
my order was not delivered and should be refunded, so I will not use this site anymore and would not recommend it
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Response from Faire-livrer-des-fleurs
Dear customer, a little understanding at this time of confinement and closure of our florists' shops nationwide. Our site indicated that your order was registered subject to the local florist being able to obtain flowers, which in your case was not possible, our florist had accepted your order but did not receive the flowers. You were informed and reimbursed immediately. Yours sincerely
L
Luc D.
Rating: 2 out of 5
following a purchase from 28/04/2020
I ordered a bouquet with lily of the valley and I received the bouquet without lily of the valley and with faded daisies, I am very disappointed
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Response from Faire-livrer-des-fleurs
Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.
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leslie N.
Rating: 4 out of 5
following a purchase from 29/04/2020
Great! Delivered on time. A little disappointed with the size of the plant, I ordered a larger pot of lily of the valley.
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corinne B.
Rating: 4 out of 5
following a purchase from 25/04/2020
The configuration of the homepage is not clear enough. It should be possible to easily indicate the name and address of the sender Invoice address But also the address and name of the person who will receive the bouquet.... it is not necessarily the same personw
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Response from Faire-livrer-des-fleurs
Hello, our site allows you to register with your own billing information and then add as many delivery addresses as you wish. We are sorry if you have encountered a problem using the site.
K
Kroetz R.
Rating: 1 out of 5
following a purchase from 24/04/2020
This is not at all what we ordered.
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Response from Faire-livrer-des-fleurs
Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.
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Aliénor D.
Rating: 4 out of 5
following a purchase from 21/02/2020
Fast and accurate service, thank you!
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Delphine V.
Rating: 4 out of 5
following a purchase from 12/09/2019
Very good follow-up. Thank you
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Ribeiro A.
Rating: 3 out of 5
following a purchase from 04/09/2019
I compared the photo of the bouquet received by my sister (bouquet I compared the photo of the bouquet received by my sister (ordered: Generous Elegance), and the one in the photo on your site (Classic); same number of flowers; where is the difference, and what justifies the price difference?
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Response from Faire-livrer-des-fleurs
dear customer,
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.

We are sorry if a mistake was made by our florist.

Sincerely

the customer service
F
FRANCOISE N.
Rating: 4 out of 5
following a purchase from 14/05/2019
COMPLIANT AND EFFICIENT
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FRANCOISE N.
Rating: 4 out of 5
following a purchase from 14/05/2019
IT WOULD BE NICE TO HAVE A PICTURE OF THE BOUQUET DELIVERED; EVEN IF WE ATTEND THE CEREMONY, WE DO NOT SEE HIS BOUQUET AMONG ALL THE FLOWERS .......
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MAURICE B.
Rating: 4 out of 5
following a purchase from 30/04/2019
Very intuitive site Delivery on time and flower arrangement in accordance with our choice Thank you
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Jacques D.
Rating: 3 out of 5
following a purchase from 01/05/2019
The delivery although punctual was disappointing for the presentation of the bouquet of inferior quality to the bouquet of the photo of WESS
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Tom F.
Rating: 2 out of 5
following a purchase from 27/04/2019
When I ordered the flowers they stated that they would be delivered the next morning (the recipient’cs birthday). They weren’t delivered until the following afternoon.
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FERRUA F.
Rating: 3 out of 5
following a purchase from 09/04/2019
It is difficult to give an opinion because we made a delivery for one of our customers. I would have liked to have received a photo of the composition and the custom ribbon ordered. I don't know if everything was respected. I did not get any feedback. But beforehand the order was confirmed.
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Yann C.
Rating: 4 out of 5
following a purchase from 01/03/2019
The person was very satisfied, unfortunately I can't give 5 stars without having seen the result myself, maybe a photo service before sending would be interesting?
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Annick B.
Rating: 4 out of 5
following a purchase from 28/10/2018
Very good service. Deliveries were made on time and the presentations corresponded well to the orders.
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Janick G.
Rating: 4 out of 5
following a purchase from 04/01/2019
Very good and fast good experience to do again
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