Customer reviews of Faire-livrer-des-fleurs

9,0 /10

Based on 351 published reviews

5 270 77% 4 39 11% 3 13 4% 2 12 3% 1 17 5%

Summary of reviews

Flowers and plants are frequently noted for their freshness and visual appeal, with many customers highlighting the beauty of the bouquets received. Timely delivery is consistently praised, as recipients often mention that their orders arrived exactly when promised, contributing to the overall positive experience. The ordering process is described as straightforward, with efficient tracking and prompt communication from customer service, which enhances the ease of purchasing.

Reviews 1, 3 and 4 stars

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Laurine L.

Published on 10/05/2021 à 20h05 following a purchase from 04/05/2021

The bouquet was beautiful but a little disappointed on the card with the little note

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Brigitte P.

Published on 10/05/2021 à 11h03

I had a problem with the delivery of the product, but I was able to get it in the shop. The person was absent at that time and finally preferred to withdraw it in the shop, so take it from his car. The charm and surprise of receiving a bouquet of flowers did not happen.

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Response from Faire-livrer-des-fleurs Published on 11/05/2021

Hello, we are surprised because if you resume your order you have selected "Delivery date: Tuesday 04/05/2021 morning", we have therefore respected the delivery requested in the morning, we are sorry if the recipient was absent, but can not be held responsible for the choice of delivery made by you. Sincerely the customer service

Amicale C.

Published on 08/05/2021 à 17h26 following a purchase from 28/04/2021

Serious site. Delivery made on time and on the day planned

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Florence P.

Published on 21/02/2021 à 14h00 following a purchase from 13/02/2021

Very nice composition💐 delivered on time. Too bad the message that accompanied it was not transmitted😕 As a result I only put sue4/5

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Chantal L.

Published on 30/12/2020 à 13h19 following a purchase from 17/12/2020

Flowers delivered on time, beautiful arrangement

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Geneviève L.

Published on 15/11/2020 à 11h00 following a purchase from 08/11/2020

In view of a photo (not being on site) the r aquette was well with the model

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Dominique L.

Published on 26/09/2020 à 15h21 following a purchase from 18/09/2020

The delivery is in order, the telephone reception is friendly and efficient. On the other hand, the indications on the site are not clear.

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Laurent F.

Published on 16/09/2020 à 13h45

I have not received confirmation of the delivery of the flowers ???

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Response from Faire-livrer-des-fleurs Published on 17/09/2020

Hello, we only come back to you in case of delivery problem, you can check the status of your order on our website at any time. Sincerely

jacqueline B.

Published on 07/09/2020 à 09h48 following a purchase from 29/08/2020

the cushion did not correspond to the proposal made when ordering

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Suzanne S.

Published on 30/07/2020 à 13h11 following a purchase from 19/07/2020

Very satisfied as always

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Response from Faire-livrer-des-fleurs Published on 05/08/2020

Thank you for your comment, but you must have made a mistake in the note, it is not serious we do not hold you responsible. The customer service

Gaillard Y.

Published on 22/07/2020 à 19h43 following a purchase from 13/07/2020

A little disappointing. The site that offers flowers for delivery to the hospital doesn't know the address of the hospital, wants the name of the person who will receive the flowers, etc... Do not advertise flowers for a crematorium if you do not know where it is!

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Response from Faire-livrer-des-fleurs Published on 29/07/2020

Dear Customer, if it is a delivery to the hospital repository it is not a delivery to the crematorium, we have all the addresses of hospitals and crematoriums provided that the request of our customer is clear and unequivocal, which is why we came back to you to have details on the desired delivery address as well as the name of the deceased without which we can not ensure your delivery.We don't think that the seriousness of our customer service deserves a mark of 3, whereas if we had delivered without calling you back, there would have been a delivery dispute for which we could not be held responsible. Sincerely

FLORENCE G.

Published on 14/06/2020 à 10h11 following a purchase from 01/06/2020

My mother was disappointed with the bouquet I would take back my site from before. I don't congratulate you.

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Response from Faire-livrer-des-fleurs Published on 20/06/2020

Hello

We are sorry if you were not satisfied with the services of our florist. Unfortunately, there can be "failures" at flower parties where our florists are very busy. If the bouquet was not in conformity with your wishes, you should have sent us a complaint, which we would have dealt with quickly in order to satisfy you.

Cedric E.

Published on 25/05/2020 à 16h40 following a purchase from 19/05/2020

The courier in Paris has a lot of problems to keep the delivery schedule

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claudine F.

Published on 10/05/2020 à 17h05 following a purchase from 04/05/2020

my order was not delivered and should be refunded, so I will not use this site anymore and would not recommend it

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Response from Faire-livrer-des-fleurs Published on 12/05/2020

Dear customer, a little understanding at this time of confinement and closure of our florists' shops nationwide. Our site indicated that your order was registered subject to the local florist being able to obtain flowers, which in your case was not possible, our florist had accepted your order but did not receive the flowers. You were informed and reimbursed immediately. Yours sincerely

leslie N.

Published on 07/05/2020 à 08h19 following a purchase from 29/04/2020

Great! Delivered on time. A little disappointed with the size of the plant, I ordered a larger pot of lily of the valley.

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corinne B.

Published on 02/05/2020 à 14h38 following a purchase from 25/04/2020

The configuration of the homepage is not clear enough. It should be possible to easily indicate the name and address of the sender Invoice address But also the address and name of the person who will receive the bouquet.... it is not necessarily the same personw

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Response from Faire-livrer-des-fleurs Published on 08/05/2020

Hello, our site allows you to register with your own billing information and then add as many delivery addresses as you wish. We are sorry if you have encountered a problem using the site.

Kroetz R.

Published on 30/04/2020 à 13h59 following a purchase from 24/04/2020

This is not at all what we ordered.

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Response from Faire-livrer-des-fleurs Published on 08/05/2020

Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.

Aliénor D.

Published on 27/02/2020 à 17h45 following a purchase from 21/02/2020

Fast and accurate service, thank you!

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Delphine V.

Published on 24/09/2019 à 06h48 following a purchase from 12/09/2019

Very good follow-up. Thank you

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Ribeiro A.

Published on 10/09/2019 à 15h38 following a purchase from 04/09/2019

I compared the photo of the bouquet received by my sister (bouquet I compared the photo of the bouquet received by my sister (ordered: Generous Elegance), and the one in the photo on your site (Classic); same number of flowers; where is the difference, and what justifies the price difference?

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Response from Faire-livrer-des-fleurs Published on 13/09/2019

dear customer,
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.

We are sorry if a mistake was made by our florist.

Sincerely

the customer service

FRANCOISE N.

Published on 24/06/2019 à 16h34 following a purchase from 14/05/2019

COMPLIANT AND EFFICIENT

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FRANCOISE N.

Published on 20/05/2019 à 16h48 following a purchase from 14/05/2019

IT WOULD BE NICE TO HAVE A PICTURE OF THE BOUQUET DELIVERED; EVEN IF WE ATTEND THE CEREMONY, WE DO NOT SEE HIS BOUQUET AMONG ALL THE FLOWERS .......

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MAURICE B.

Published on 07/05/2019 à 16h43 following a purchase from 30/04/2019

Very intuitive site Delivery on time and flower arrangement in accordance with our choice Thank you

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Jacques D.

Published on 07/05/2019 à 11h27 following a purchase from 01/05/2019

The delivery although punctual was disappointing for the presentation of the bouquet of inferior quality to the bouquet of the photo of WESS

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FERRUA F.

Published on 16/04/2019 à 07h11 following a purchase from 09/04/2019

It is difficult to give an opinion because we made a delivery for one of our customers. I would have liked to have received a photo of the composition and the custom ribbon ordered. I don't know if everything was respected. I did not get any feedback. But beforehand the order was confirmed.

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Yann C.

Published on 28/03/2019 à 06h47 following a purchase from 01/03/2019

The person was very satisfied, unfortunately I can't give 5 stars without having seen the result myself, maybe a photo service before sending would be interesting?

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Annick B.

Published on 25/03/2019 à 21h52 following a purchase from 28/10/2018

Very good service. Deliveries were made on time and the presentations corresponded well to the orders.

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Janick G.

Published on 21/03/2019 à 16h48 following a purchase from 04/01/2019

Very good and fast good experience to do again

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Gregory R.

Published on 21/03/2019 à 12h21 following a purchase from 29/11/2018

Perfect

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