Customer reviews of Faire-livrer-des-fleurs

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 353 published reviews
5 272 77% 4 39 11% 3 13 4% 2 12 3% 1 17 5%

Summary of reviews

The service shines with reliable, timely delivery and careful handling of orders, with many customers noting delivery on time and bouquets arriving as pictured or as requested. The range of positive experiences highlights attentive customer service, clear order tracking, and responsiveness, including quick problem-solving and helpful guidance when needed. Customers repeatedly praise beautiful, fresh flowers and well-chosen compositions, with recipients often expressing happiness and gratitude for timely gifts. The ordering process is described as simple and efficient, with several mentions of easy remote ordering, helpful communication, and reliable delivery for ceremonies and special occasions.

Reviews 1 and 4 stars

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Suzanne S.
Rating: 1 out of 5
following a purchase from 19/07/2020
Very satisfied as always
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Response from Faire-livrer-des-fleurs
Thank you for your comment, but you must have made a mistake in the note, it is not serious we do not hold you responsible. The customer service
F
Florence G.
Rating: 1 out of 5
following a purchase from 01/06/2020
My mother was disappointed with the bouquet I would take back my site from before. I don't congratulate you.
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Response from Faire-livrer-des-fleurs
Hello

We are sorry if you were not satisfied with the services of our florist. Unfortunately, there can be "failures" at flower parties where our florists are very busy. If the bouquet was not in conformity with your wishes, you should have sent us a complaint, which we would have dealt with quickly in order to satisfy you.
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Cedric E.
Rating: 4 out of 5
following a purchase from 19/05/2020
The courier in Paris has a lot of problems to keep the delivery schedule
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Claudine F.
Rating: 1 out of 5
following a purchase from 04/05/2020
my order was not delivered and should be refunded, so I will not use this site anymore and would not recommend it
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Response from Faire-livrer-des-fleurs
Dear customer, a little understanding at this time of confinement and closure of our florists' shops nationwide. Our site indicated that your order was registered subject to the local florist being able to obtain flowers, which in your case was not possible, our florist had accepted your order but did not receive the flowers. You were informed and reimbursed immediately. Yours sincerely
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Leslie N.
Rating: 4 out of 5
following a purchase from 29/04/2020
Great! Delivered on time. A little disappointed with the size of the plant, I ordered a larger pot of lily of the valley.
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Corinne B.
Rating: 4 out of 5
following a purchase from 25/04/2020
The configuration of the homepage is not clear enough. It should be possible to easily indicate the name and address of the sender Invoice address But also the address and name of the person who will receive the bouquet.... it is not necessarily the same personw
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Response from Faire-livrer-des-fleurs
Hello, our site allows you to register with your own billing information and then add as many delivery addresses as you wish. We are sorry if you have encountered a problem using the site.
K
Kroetz R.
Rating: 1 out of 5
following a purchase from 24/04/2020
This is not at all what we ordered.
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Response from Faire-livrer-des-fleurs
Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.
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Aliénor D.
Rating: 4 out of 5
following a purchase from 21/02/2020
Fast and accurate service, thank you!
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Delphine V.
Rating: 4 out of 5
following a purchase from 12/09/2019
Very good follow-up. Thank you
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Francoise N.
Rating: 4 out of 5
following a purchase from 14/05/2019
COMPLIANT AND EFFICIENT
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Francoise N.
Rating: 4 out of 5
following a purchase from 14/05/2019
IT WOULD BE NICE TO HAVE A PICTURE OF THE BOUQUET DELIVERED; EVEN IF WE ATTEND THE CEREMONY, WE DO NOT SEE HIS BOUQUET AMONG ALL THE FLOWERS .......
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Maurice B.
Rating: 4 out of 5
following a purchase from 30/04/2019
Very intuitive site Delivery on time and flower arrangement in accordance with our choice Thank you
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Yann C.
Rating: 4 out of 5
following a purchase from 01/03/2019
The person was very satisfied, unfortunately I can't give 5 stars without having seen the result myself, maybe a photo service before sending would be interesting?
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Annick B.
Rating: 4 out of 5
following a purchase from 28/10/2018
Very good service. Deliveries were made on time and the presentations corresponded well to the orders.
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Janick G.
Rating: 4 out of 5
following a purchase from 04/01/2019
Very good and fast good experience to do again
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Gregory R.
Rating: 4 out of 5
following a purchase from 29/11/2018
Perfect
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