Customer reviews of Faire-livrer-des-fleurs

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 351 published reviews
5 270 77% 4 39 11% 3 13 4% 2 12 3% 1 17 5%

Summary of reviews

Flowers and plants are frequently noted for their freshness and visual appeal, with many customers highlighting the beauty of the bouquets received. Timely delivery is consistently praised, as recipients often mention that their orders arrived exactly when promised, contributing to the overall positive experience. The ordering process is described as straightforward, with efficient tracking and prompt communication from customer service, which enhances the ease of purchasing.

3 star reviews

Reset filters
M
Marie B.
Rating: 3 out of 5
following a purchase from 01/03/2024
I have not received confirmation that my flowers were delivered to the funeral home on the requested day as I was unable to attend the funeral to check the delivery.
Translated reviews
Response from Faire-livrer-des-fleurs
Hello, as the status of your order on the site indicates, your order has been delivered on time.
M
Martine M.
Rating: 3 out of 5
following a purchase from 22/08/2022
I would have liked to have a return of delivery with a photo of the flowers delivered.
Translated reviews
E
Eliane C.
Rating: 3 out of 5
following a purchase from 26/02/2022
The bouquet was beautiful but the lilies were completely closed (we did not have the pleasure to see the flowers especially since it was a cremation...) and with the kraft paper we did not see the roses. What a pity...
Translated reviews
Response from Faire-livrer-des-fleurs
We are sorry the florist had just received the fresh flowers. thank you for your understanding
L
Lucie G.
Rating: 3 out of 5
following a purchase from 09/02/2022
Flowers have been delivered. I know this because of the family's thanks but not because of Deliver-Flowers. I would have liked to receive confirmation of delivery and a picture of what was delivered.
Translated reviews
G
Géraldine S.
Rating: 3 out of 5
following a purchase from 26/11/2021
I had noted to put "A LUCAS" on the banner and it was put the name of the ste not great.
Translated reviews
R
Régine D.
Rating: 3 out of 5
following a purchase from 24/11/2021
Difficult to give an opinion for a funeral since it is delivered directly to the cemetery, it would be nice to send by mail or text a picture of the bouquet and the note
Translated reviews
Response from Faire-livrer-des-fleurs
We are sorry but we had asked our florist to send you the delivery confirmation with the photo by sms, with all our apologies for this oversight on his part.
M
Marie-Christine A.
Rating: 3 out of 5
Nice bouquet, but small size, compared to the price paid !!!!!
Translated reviews
Response from Faire-livrer-des-fleurs
We regret that the service of our florist did not give you satisfaction, the basket of flowers Charlestion is a small basket of flowers about 20 cm and the price of flowers is very high in Reunion which explains a higher price than in metropolitan France, could you send us the photo of the composition so that we can treat your complaint, cordially
L
Laurent F.
Rating: 3 out of 5
I have not received confirmation of the delivery of the flowers ???
Translated reviews
Response from Faire-livrer-des-fleurs
Hello, we only come back to you in case of delivery problem, you can check the status of your order on our website at any time. Sincerely
J
jacqueline B.
Rating: 3 out of 5
following a purchase from 29/08/2020
the cushion did not correspond to the proposal made when ordering
Translated reviews
G
Gaillard Y.
Rating: 3 out of 5
following a purchase from 13/07/2020
A little disappointing. The site that offers flowers for delivery to the hospital doesn't know the address of the hospital, wants the name of the person who will receive the flowers, etc... Do not advertise flowers for a crematorium if you do not know where it is!
Translated reviews
Response from Faire-livrer-des-fleurs
Dear Customer, if it is a delivery to the hospital repository it is not a delivery to the crematorium, we have all the addresses of hospitals and crematoriums provided that the request of our customer is clear and unequivocal, which is why we came back to you to have details on the desired delivery address as well as the name of the deceased without which we can not ensure your delivery.We don't think that the seriousness of our customer service deserves a mark of 3, whereas if we had delivered without calling you back, there would have been a delivery dispute for which we could not be held responsible. Sincerely
R
Ribeiro A.
Rating: 3 out of 5
following a purchase from 04/09/2019
I compared the photo of the bouquet received by my sister (bouquet I compared the photo of the bouquet received by my sister (ordered: Generous Elegance), and the one in the photo on your site (Classic); same number of flowers; where is the difference, and what justifies the price difference?
Translated reviews
Response from Faire-livrer-des-fleurs
dear customer,
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.

We are sorry if a mistake was made by our florist.

Sincerely

the customer service
J
Jacques D.
Rating: 3 out of 5
following a purchase from 01/05/2019
The delivery although punctual was disappointing for the presentation of the bouquet of inferior quality to the bouquet of the photo of WESS
Translated reviews
F
FERRUA F.
Rating: 3 out of 5
following a purchase from 09/04/2019
It is difficult to give an opinion because we made a delivery for one of our customers. I would have liked to have received a photo of the composition and the custom ribbon ordered. I don't know if everything was respected. I did not get any feedback. But beforehand the order was confirmed.
Translated reviews
We use cookies for audience measurement and improving user experience.