★★★★☆
based on 1159 reviews published
Latest negative customer reviews
I only received part of my order. I am missing 25g of Lemon Haze 9.7% and I am not talking about packages received that are only 20g instead of 25g. I have made 2 complaints and have never received a response. I have been ordering from you for several years and this time will be the last time!
Thank you for your message and we sincerely apologize for the inconveniences encountered with your order. We place great importance on our customers' satisfaction and would like to resolve this situation quickly. Could you please contact our customer service directly so that we can provide you with a solution? Your loyalty is precious to us and we hope to regain your trust.
Best regards,
The Famous CBD team
The products have a very unpleasant taste, some of them have a questionable appearance, they seem transformed and not natural. Contrary to what is advertised
Thank you for taking the time to share your impressions. We are sorry to hear that some of our products did not meet your expectations. Your feedback is valuable and will help us improve our offerings. Please feel free to contact us directly to discuss your concerns.
Best regards,
The Famous CBD team
It should be made clearer that CBD cannot be ordered from abroad. I canceled it and have not yet received my money back, therefore unfortunately only one point.
Qualitative product but incomplete order arrived and customer service unreachable (tried by phone, email, and contact form) too bad
Thank you for your feedback and we are glad that you appreciated the quality of our product. We are sorry to hear that your order arrived incomplete and that you had difficulties reaching our customer service. We take your comment very seriously and are working to improve our communication. Please do not hesitate to contact us again, we will be happy to assist you.
Best regards,
The Famous CBD team
I ordered from Famous CBD based on a recommendation, but I am very disappointed with my experience. Upon receipt, the contents did not meet my expectations at all: mostly branches and crumbs, with an additional 10g missing from the order. I have tried several times to contact customer service, without success: calls unanswered, email bounced back, and no response to my message via the contact form. Several days have passed and I still have no news. Very bad experience for a first order.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is paramount to us. Could you please contact us directly via the contact form? We are committed to resolving this issue quickly and providing you with a satisfactory solution.
Best regards,
The Famous CBD team
I ordered and paid for 2 bottles of oil and only received one. I made a complaint but have not received a response.
Thank you for your feedback and we sincerely apologize for this inconvenience. Your satisfaction is our priority. We will examine your complaint immediately and contact you quickly to resolve this issue. Thank you for your understanding and for your trust in Famous CBD.
Best regards,
The Famous CBD team
I did not receive my entire order, no response from customer service
Thank you for your feedback and we are sincerely sorry to hear that you did not receive your entire order. Please contact our customer service directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Famous CBD team
I paid 3 euros more to have it delivered to my home but the delivery person couldn't find it, I live on a main street, it's not complicated. I had to pick up my package at a relay point several kilometers away. Moreover, the quantity received was less than what was requested.
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the delivery of your package and that the quantity received did not match your order. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly to resolve this issue.
Best regards,
The Famous CBD team
I never received anything from my order
My last order did not correspond to my request! I ordered three 25g bags and only received two! I'm very disappointed, even if it's the first time! For me, the loss is not negligible...
We are very sorry for the inconvenience.
We invite you to send a photo of the products you have received to our after-sales service, which will provide you with a solution as soon as possible.
The FAMOUS CBD team
I know why I haven't ordered online in months. Hay.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The Famous CBD team
The order was not complete, one product out of five ordered is missing.
Thank you for taking the time to post your review.
If you encounter a problem with the reception of your order, we invite you to contact us via the "Contact" tab, adding a photo of the products received. This will enable our complaints department to deal with the problem as effectively as possible.
Please note that our customer service is at your disposal for any questions and/or complaints.
The Famous CBD team
Does not explain the products sold. I have a pathology that is not compatible with CBD. Don't want to pay for return shipping...
We are sorry to hear that your experience with us did not live up to your expectations.
However, if you wish to return a product or an entire order, you will be responsible for the cost of returning the item, unless we delivered the item to you by mistake, or the item was delivered damaged.
If you have not received the product corresponding to your order, or if you have received your product damaged, please contact our customer service department.
However, if you have changed your mind and wish to exercise your right of withdrawal, you will be responsible for the cost of returning the item.
The Famous CBD team
Really on it I made an order from the weasel.
I placed the order on September 6 we are the 14 the order has still not been shipped So saying at first it would have a problem with promotions to enter too much order and now I'm told that Collissimo has a problem with the scanning of packages I wonder if I'll one days this package end in short I'm still asked to give my opinion Ben Frankly never again I order las bas I'm told the 14 still have to wait a few days I wonder if it's a joke serious
I didn't get any discount despite the mention (-50%). Note that this is the first time in several purchases.
70% off Valentine's Day promotion that brought the site down. When the site reopened, the offer was only 50% off.
Product quality is mediocre to disgusting
I've been ordering 25g for three times now and all I get is garbage, no more big heads like before. It's been over a year and a half and I've been ordering from you every month. Thank you for your feedback.
Products at -50%, it's easy to see why. The quality of the seeds is simply disgraceful, and the heads are far from dry - simply flee.
Disappointed almost only powder and manicure sheets filled with seeds too and the taste really disgusting.
Hello, One of the two vials I ordered arrived broken in the packaging. I've just tried to contact customer service but they close at 5pm. I'll try again on Monday morning.
Disappointed with my last order
I had lots of seeds in the cbd it was very unpleasant disappointed it's the first time
The taste is not there at all as explained to customer service with photo but radio silence never again I will recommend on your site.
Hay. What a shame.... Run away.
I ordered 40 grams, you sent me 20 grams, I called you and you only sent me 5 grams instead of 20. I called you a second time, you made a commercial gesture and sent me back 25 grams, except that you sent it to the wrong address, more than an hour and a half's drive from my home ??????
Poor quality
Hello, I am really on it I ordered on October 31, plus another order and still nothing received. 52 euros with 50 poursent discount and another order in promotion 24 euros.
Disappointment, my second order is not the same as the 1st. Between branch and seed and weight below (well below 21 g even once branch and seed removed) I'm disappointed. The delivery is perfect, in 48 hours, nothing to complain about.
I ordered a week ago and nothing, but my account has been debited.
The skeunk I received didn't taste right and the weight was 4gr I'm changing site.
Hello, I've been a customer for a while, but I'm on it when you order on Monday and your package arrives on Friday, otherwise nothing to say.
Already paid, nothing came, lousy customer service. Not recommended.
Very disappointed . Very dry flowers. Too bad I wouldn't recommend it again.
The bottle arrived broken in the envelope
It turned out completely different from the photo! Simply a scam! 3 weeks late! Attention fraud!
Delivery never received Impossible to contact service Very disappointed
Disappointed! Ordered purple and received amnesia!
Lack of taste in the 4 types of flowers I took (skunk, jack h, amnesia, purple), and purple in color than on the photo!