The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.
I canceled my order before shipping, as a result I had to return the package at my own expense and they deducted the shipping cost from me. 15€ lost for me.
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Response from Emy By Fizimed
Hello Perrine, we completely understand your disappointment regarding the return fees and we are sincerely sorry for this dissatisfaction. As explained in our message of 29/08 (with screenshots attached), the cancellation request for your order of 23/08 reached us on 24/08 at 2:17 PM. Your package was already in the process of being shipped and was scanned by the carrier at 2:25 PM.
We remain at your complete disposal if you have any further questions on this subject.
We wish you an excellent day.
M
Monika S.
Rating: 1 out of 5
following a purchase from 23/07/2026
The part is way too big.
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Response from Emy By Fizimed
Dear Monika,
The size and shape of the Emy Trainer are based on the intravaginal biofeedback devices that are also used in physiotherapy. It was developed in close collaboration with medical professionals. It is ergonomically designed to be suitable for women in all stages of life.
However, the perception of size can vary individually - for example, due to muscle tension, personal feelings, or hormonal changes.
If you need assistance, please contact our customer service at [email protected]. We are happy to help you!
C
Claude H.
Rating: 1 out of 5
following a purchase from 01/07/2026
I can't use the device
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Fabienne M.
Rating: 1 out of 5
following a purchase from 13/06/2026
She can't stay still, she comes out (prolapse)
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Response from Emy By Fizimed
Dear Fabienne,
If the probe comes out during your contractions, maybe you are pushing instead of contracting. Do not hesitate to consult a healthcare professional to check the proper execution of your contractions. We advise you to persevere in your exercises. After a few sessions, your perineum will be stronger and you should notice an improvement in the maintenance of the probe. It is also possible that you are using too much lubricant, which could explain why the Emy probe slips outward. Try using less lubricant and do not hesitate to contact me again at [email protected] if the problem persists. I will be happy to advise you.
Best regards,
Léa from the Emy team
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Elena F.
Rating: 1 out of 5
following a purchase from 16/06/2026
I have never received my order
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Response from Emy By Fizimed
Hello Elena,
After checking, I note that you confirmed the good receipt of your order on July 3rd.
I hope your rehabilitation sessions are going well!
Best regards,
M
Mareike D.
Rating: 2 out of 5
following a purchase from 02/06/2026
The connection keeps breaking off... Then charging the device is annoying, I wouldn't buy it again
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Response from Emy By Fizimed
Dear Mareike,
Our customer service will contact you to assist you with using the product and to answer all your questions.
I am at your disposal.
Best regards,
Léa from the Emy team
I
Isabelle P.
Rating: 1 out of 5
following a purchase from 01/05/2026
Not practical for me
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Response from Emy By Fizimed
Hello Isabelle,
I am sorry to learn that the probe does not meet your expectations.
Please feel free to contact our Customer Relations service at [email protected] if you encounter difficulties using your probe or if you need our support. Our advisors will be happy to assist you.
I wish you an excellent day,
Best regards,
Léa from the Fizimed Team
M
Maresa R.
Rating: 1 out of 5
following a purchase from 04/05/2026
I cannot evaluate the device itself, as I have not used it. Unfortunately, there were difficulties with the app from the very beginning.
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Response from Emy By Fizimed
Dear Maresa,
I am sorry that you had problems using the Emy app.
Please contact our customer service and describe the issues you encountered; they will help you find a solution. The email address is [email protected].
Best regards
F
Frederique C.
Rating: 1 out of 5
following a purchase from 20/04/2026
Still haven't received my order
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Response from Emy By Fizimed
Hello Frédérique,
I am really sorry that you have not yet received your order. This delay is due to circumstances that are completely beyond our control.
Since March 30, a social movement in Belgium has caused delivery delays. According to the post office, deliveries are gradually resuming and pending packages are being processed.
The majority of delayed shipments should be delivered within the next 15 days.
I hope you will receive your order very soon.
If you have any questions, please do not hesitate to contact our customer service at the following address: [email protected]
I wish you a nice day,
Léa from Fizimed
M
Marie Pierre B.
Rating: 1 out of 5
following a purchase from 17/04/2026
Effective and fun.
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Response from Emy By Fizimed
Hello Marie Pierre,
Thank you for your positive comment.
We are delighted that you are satisfied with our product.
We wish you all the best with your Emy Trainer.
Best regards,
Léa from Fizimed
M
Malou N.
Rating: 1 out of 5
following a purchase from 19/02/2026
Unsatisfactory
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Response from Emy By Fizimed
Dear Malou,
I am truly sorry that our product did not meet your expectations. I still hope that our customer service was able to assist you and that you were satisfied with it.
Best regards
C
Charlotte P.
Rating: 2 out of 5
following a purchase from 03/02/2026
I bought the double hands-free breast pump. I am only partially satisfied: 1. it is louder than I imagined (impossible to bring it to a meeting for example) 2. it is indeed light but bulky (it clearly does not go unnoticed) 3. the suction is extremely strong (I only use it at power level 1 in massage + expression mode). The positive points 1. it has truly boosted my production. 2. it has good battery life 3. it has a massage + expression mode that is pleasant.
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Response from Emy By Fizimed
Hello Charlotte,
Thank you for your constructive feedback. We will take your comments into account in order to improve our product.
S
Susanne W.
Rating: 1 out of 5
following a purchase from 19/12/2025
I have not received the goods after 15 days
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Response from Emy By Fizimed
Dear Susanne,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
G
Gesine H.
Rating: 1 out of 5
following a purchase from 12/12/2025
Order has not arrived yet today
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Response from Emy By Fizimed
Dear Gesine,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
R
Ruth A.
Rating: 1 out of 5
following a purchase from 09/12/2025
The app is unresponsive, you can only tap forward, the backward arrow does not work. The user manual cannot be retrieved a second time. The app is not mature.
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Response from Emy By Fizimed
Dear Ruth,
our customer service will contact you shortly to find a solution together.
Best regards
V
Viola F.
Rating: 1 out of 5
following a purchase from 30/11/2025
Hello dear team of Fizimed, I would like to leave a review, but unfortunately I have not received the item! On Saturday, December 13, DPD apologized for the delay, on December 15 I received the message that the shipment is being returned to the sender, as it was supposedly undeliverable. However, the shipment was not even close to my region. I am disappointed, as I had already placed the order on November 30. What should I do now? I kindly ask you to take care of this matter and hope for a prompt response from you, or how the further process should look like. Best regards, Viola Forst
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Beatrice B.
Rating: 1 out of 5
following a purchase from 30/11/2025
I have not received any goods until today!
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Response from Emy By Fizimed
Dear Beatrice,
Thank you very much for your feedback. We have checked the shipment status with the post and the package is currently still on its way.
We are sorry that the delivery is delayed. Unfortunately, due to a very high volume of packages, there are currently longer delivery times that we have no direct influence over. We apologize for this.
Of course, we are keeping an eye on the shipment for you and are always available if you have any further questions.
Best regards,
Léa from the Emy team
E
Eva B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I haven't heard anything since the order confirmation and I need it for Christmas!!!!
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Response from Emy By Fizimed
Hello Eva,
I have just checked the situation and indeed there was an error in preparing your package. I have promptly arranged for a new shipment to your address. The package will be delivered to you in the next few days.
Please excuse the inconvenience caused.
Best regards,
Léa from the Emy team
S
Sarah T.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery still hasn't arrived, no status change in the shop app for 2 weeks. No response to my email inquiry at Fizimed. 150 CHF wasted, too bad, the product looked promising. I still hope for a response about where my delivery is.
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Myriam B.
Rating: 2 out of 5
following a purchase from 16/10/2025
The probe is too small
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Response from Emy By Fizimed
Hello Myriam,
Thank you for your feedback. We are sorry to hear that the size of the probe did not meet your expectations. Your comfort is our priority and we take your comments very seriously. You can of course take advantage of our "Satisfaction or Money Back" offer.
Best regards,
Léa
S
Sylvia M.
Rating: 1 out of 5
following a purchase from 10/10/2025
Not received yet
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Sofia D.
Rating: 1 out of 5
following a purchase from 12/08/2025
If you have a problem feeling the pelvic floor, it doesn't help at all. The app doesn't provide any further assistance either. Very demotivating!
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Response from Emy By Fizimed
Dear Sofia,
thank you very much for your feedback.
We are happy to assist you step by step in using EMY. Just write us an email at [email protected]
– we will help you with tips and instructions so that you can make the most of your training.
We would be pleased to support you on your journey!
Best regards
Léa from Fizimed
A
Annegret R.
Rating: 1 out of 5
following a purchase from 30/07/2025
Unfortunately, my order has not yet arrived. It has been delivered to a parcel shop and they are on vacation. Why do I provide a delivery address?
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Response from Emy By Fizimed
Dear Annegret,
I am pleased to inform you that a new package was sent to your home yesterday. It will be delivered to you within 3 to 5 days.
If you have any further questions, I am at your disposal.
Best regards,
Léa from Fizimed
J
Julia S.
Rating: 1 out of 5
following a purchase from 10/07/2025
Unfortunately, I have not received any goods so far.
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Response from Emy By Fizimed
Dear Julia,
A new package will be shipped starting tomorrow. I apologize for this incident, which was completely beyond our control.
I wish you a nice day!
Lea from Fizimed
B
Barre F.
Rating: 1 out of 5
following a purchase from 27/06/2025
I have not received my package...
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Response from Emy By Fizimed
Hello France,
I am pleased to inform you that a new package was shipped on 10/07 following a return from the sender. We hope you have received it well and wish you good sessions with Emy!
Best regards,
Léa from Fizimed
M
Magali L.
Rating: 1 out of 5
following a purchase from 23/06/2025
No! Too difficult to use
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Response from Emy By Fizimed
Hello Magali,
We had sent you advice via email regarding the use of Emy. Did you apply them? Were they helpful? Your feedback is valuable to us!
If you are still not satisfied, you can take advantage of the "Satisfaction or Money Back" offer.
I wish you a great day.
Léa from Fizimed
M
Martine M.
Rating: 1 out of 5
following a purchase from 09/05/2025
Impossible to insert the probe even with a lubricant. I wish to return it and be refunded
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Response from Emy By Fizimed
Hello Martine,
If despite all our advice the use of Emy Trainer does not suit you, you can of course take advantage of the Satisfaction or Refund offer and return the product to us. You will find all the information regarding this offer on our website in the "Delivery & Returns" section of our FAQ.
I wish you a good day,
Léa from Fizimed
O
Ophelie F.
Rating: 2 out of 5
following a purchase from 26/05/2025
I am not satisfied with the breast pump that has a battery that does not hold a charge
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Sylvie C.
Rating: 2 out of 5
following a purchase from 28/04/2025
The Emy probe does not suit me.
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Response from Emy By Fizimed
Hello Sylvie,
I invite you to contact me directly at the address [email protected] so that I can provide you with all the advice you need to use your probe.
Best regards,
Léa from Fizimed
C
Carole P.
Rating: 1 out of 5
following a purchase from 19/04/2025
I refer you to my last email informing you of the non-delivery of the product
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Response from Emy By Fizimed
Hello Carole,
If you still haven't received your product in 4 days, we will proceed to ship a new product. I am sincerely sorry for this postal incident totally independent of our will.
I wish you a nice day.
Léa from Fizimed
K
Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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Angelique L.
Rating: 1 out of 5
following a purchase from 01/04/2025
The probe's charge does not work. It takes at least three hours to charge and discharges in a few hours even if not used. I have already sent an email for a product exchange but have received no response.
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Response from Emy By Fizimed
Hello Angélique, I apologize for my late response. I have just sent you an email regarding the problem you are experiencing. We will quickly find a solution together. Best regards, Léa from Fizimed
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Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
I
Isabelle B.
Rating: 2 out of 5
following a purchase from 24/03/2025
Disappointed sorry painful introduction as well as the exercises the probe often comes out I did not have satisfactory results
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Response from Emy By Fizimed
Hello Isabelle,
I am sorry that you are experiencing difficulties using Emy.
If the introduction of the probe is painful, or if you feel irritated, I invite you to use a water-based lubricant, which will facilitate the introduction.
If the probe comes out during your contractions, perhaps you are pushing instead of contracting. We advise you to persevere with your exercises. After a few sessions, your pelvic floor will be stronger and you should notice an improvement in the retention of the probe.
If you would like more advice, feel free to write to me directly at [email protected]. I will be happy to help you!
I wish you a good day,
Léa from Fizimed
C
Christelle C.
Rating: 2 out of 5
following a purchase from 24/03/2025
Even though the application is very well designed, the shape of the probe's ergonomics does not suit me and is uncomfortable for me.
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Response from Emy By Fizimed
Hello Christelle,
I am sorry that using Emy is uncomfortable for you.
If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy.
Feel free to write to me directly at [email protected] if you need advice on using Emy.
I wish you a very nice day,
Léa from Fizimed
P
Patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
C
Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
J
Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
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Nathalie B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
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Response from Emy By Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Don't want to get to know my mobile
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Response from Emy By Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
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