The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
I am still waiting for the shipment to be delivered, even though it has been notified to me for some time. When I go to the tracking page and check the delivery status again, I end up on a French page that I can't understand.
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Response from Emy By Fizimed
Dear Roswitha,
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
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Ute H.
Rating: 1 out of 5
following a purchase from 17/12/2024
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
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Regina W.
Rating: 1 out of 5
following a purchase from 14/11/2024
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
P
Penelope G.
Rating: 1 out of 5
following a purchase from 07/11/2024
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
M
Maria G.
Rating: 1 out of 5
following a purchase from 29/10/2024
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
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Christian S.
Rating: 2 out of 5
following a purchase from 08/10/2024
Please pay attention to where the shipment should go and do not mix it up with the billing address
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Response from Emy By Fizimed
Dear Christian,
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
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Christina B.
Rating: 1 out of 5
following a purchase from 31/08/2024
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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Uta D.
Rating: 1 out of 5
following a purchase from 14/07/2024
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
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Carmen B.
Rating: 2 out of 5
following a purchase from 10/07/2024
15 days from order. Sorry, but that's not customer service. Orders from abroad 5/6 days. I often order from abroad. The parcel arrived safely.
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Laurie C.
Rating: 2 out of 5
following a purchase from 21/06/2024
I was not happy to receive an invoice to pay customs on top of the price quoted plus an extra £12 delivery charge from the carrier.
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Response from Emy By Fizimed
Dear Laurie,
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
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Monika M.
Rating: 2 out of 5
following a purchase from 01/06/2024
Die Spiele sind langweilig!
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Fiorella K.
Rating: 1 out of 5
following a purchase from 31/05/2024
I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.
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Response from Emy By Fizimed
Hello Fiorella,
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
R
Rosa E.
Rating: 2 out of 5
following a purchase from 21/05/2024
I can't judge the product as I still haven't received it!
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Celine M.
Rating: 2 out of 5
following a purchase from 30/04/2024
I'm not convinced of the probe's reliability, because even when I don't contract my perineum, it's as if I did.
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Maryse B.
Rating: 2 out of 5
following a purchase from 20/02/2024
Hello I am unable to use the probe. Having a vaginal dryness, it's impossible to try it. I went to see my midwife and she gave me an ointment to see if it works. I have to wait a few days to try again.
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Response from Emy By Fizimed
Hello Maryse,
Please do not hesitate to contact our customer service department at [email protected] so that we can find a solution.
Have a nice day :)
D
DOROTHEE J.
Rating: 2 out of 5
following a purchase from 08/02/2024
Jien
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Danielle D.
Rating: 1 out of 5
following a purchase from 27/01/2024
Very good
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Lisiane F.
Rating: 1 out of 5
following a purchase from 17/01/2024
I'm disappointed because I thought it would help to tighten, or I'm not using as I should, I continue, but for now not much result. Sincerely, Lisiane
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Response from Emy By Fizimed
Hello,
Please do not hesitate to write to our customer service [email protected] so that we can help you with the use of Emy.
Have a nice day :)
J
jean marc F.
Rating: 1 out of 5
following a purchase from 20/01/2024
👌
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isabelle D.
Rating: 2 out of 5
following a purchase from 04/01/2024
I ordered twice by mistake and cancelled. I did not receive the second package but I was not reimbursed for my second order. Thank you for your reply.
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Response from Emy By Fizimed
Hello,
After checking, we issued the refund on 19/01.
We wish you a nice day!
L
Lucienne D.
Rating: 2 out of 5
following a purchase from 19/12/2023
I've been doing it for 2 weeks, 3 times a week, and the results are not conclusive. We'll see in 3 weeks. Sincerely ld
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Response from Emy By Fizimed
Hello Lucienne,
As every woman is different, you may see results more or less quickly. Some women are already seeing improvements in their symptoms as early as three weeks of using Emy. Others may take a little longer. The important thing is that with Emy, you can progress at your own pace.
Nevertheless, if after 8 weeks of exercise you still haven't noticed any improvement in your symptoms, we recommend that you check with a healthcare professional to ensure that the exercises are being carried out correctly. <3
Have a nice day!
G
Gabriele S.
Rating: 1 out of 5
following a purchase from 16/12/2023
Ware nicht erhalten!
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Élisabeth G.
Rating: 2 out of 5
following a purchase from 30/11/2023
I can't use the application properly. It's not clear and I can't see any recordings of exercises done and scores...
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Response from Emy By Fizimed
Hello Elisabeth,
Please don't hesitate to contact us at [email protected] so that we can answer your questions and advise you as best we can. Have a nice day :)
M
Marie B.
Rating: 1 out of 5
following a purchase from 24/11/2023
Even though you've bought the probe, you can only use it by creating an account. I think that's abuse.
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Eliane F.
Rating: 2 out of 5
following a purchase from 24/11/2023
Not at all obvious, not enough explanations, we don't know how many times to do the exercises, or which ones to start with, in short there are more things to explain!
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Dorothée M.
Rating: 1 out of 5
following a purchase from 07/11/2023
I haven't started yet
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Response from Emy By Fizimed
Hello Dorothée,
Don't hesitate to keep us informed of your progress!
Have a nice day :)
M
Michèle A.
Rating: 1 out of 5
following a purchase from 28/10/2023
Good
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Claudette L.
Rating: 2 out of 5
following a purchase from 18/10/2023
French instructions needed
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Response from Emy By Fizimed
Hello Claudette,
Could you please contact our customer service department at [email protected] so that we can send you a manual in French?
Have a nice day!
S
simonne G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I can't connect
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Response from Emy By Fizimed
Hello Simone,
Please do not hesitate to contact our customer service department at [email protected] so that we can help you.
Have a nice day.
M
Maggy C.
Rating: 2 out of 5
No satisfactory results
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Response from Emy By Fizimed
Hello Maggy, we are always ready to listen to your comments as your satisfaction is our priority. Please do not hesitate to contact me at [email protected].
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Barbara G.
Rating: 1 out of 5
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Response from Emy By Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
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Johanna N.
Rating: 2 out of 5
I'm disappointed, it's very difficult to set up and despite my diligence, the results aren't there.
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Response from Emy By Fizimed
Hello Johanna, we are always ready to listen to your comments as your satisfaction is our priority. Please do not hesitate to contact me at [email protected].
S
Sandrine C.
Rating: 2 out of 5
Not enough room for training damage
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected]!
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Marina D.
Rating: 2 out of 5
-
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Response from Emy By Fizimed
Your satisfaction is our priority, so please do not hesitate to contact me at [email protected].
J
JEANNE D.
Rating: 2 out of 5
Exercises didn't help reduce my bladder weakness
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Response from Emy By Fizimed
Your satisfaction is our priority, so please don't hesitate to contact me at [email protected].
K
KAREN V.
Rating: 1 out of 5
-
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.
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Sabine K.
Rating: 2 out of 5
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Response from Emy By Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
D
Dominique G.
Rating: 2 out of 5
Product unusable because not ergonomic and adaptable. It is not physiologically adapted to penetrate easily into the vagina so the exercises, although very playful and well done, do not work.
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Response from Emy By Fizimed
Hello Dominique, we're sorry that Emy didn't live up to your expectations. Emy adapts to all morphologies. You can use a water-based lubricant to facilitate insertion of Emy. If the probe comes out during your contractions, you may be pushing instead of contracting.
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Comprador verificado
Rating: 2 out of 5
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Response from Emy By Fizimed
Hello, we are at your disposal for any remark because your satisfaction is our priority, do not hesitate to contact me at [email protected] !
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Verifizierter K.
Rating: 2 out of 5
following a purchase from 13/11/2022
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Response from Emy By Fizimed
Hello, your satisfaction is our priority: Feel free to send us your suggestions for improvement by e-mail: [email protected]!
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