Customer reviews of Emy By Fizimed

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 1 491 published reviews
5 1 188 80% 4 152 10% 3 56 4% 2 34 2% 1 61 4%

Summary of reviews

The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.

Reviews 2 and 3 stars

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Verifizierter K.
Rating: 3 out of 5
following a purchase from 11/07/2022
Technology works poorly. Connection with cell phone does not work. Service answers are those that are in the FAQ and therefore do not help individually.
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Response from Emy By Fizimed
If you have any problems, I will be happy to help you! Please write to me at: [email protected]. Thank you very much!
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Acheteur Vérifié
Rating: 2 out of 5
Normally shipped quickly, there was a problem with the delivery of my parcel... I should already be in possession of my probe and not be waiting for it, and now I see a discount for sales of 50... in short, I'm disappointed.
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Response from Emy By Fizimed
If you have any problems, we're here to help. Don't hesitate to contact us at: [email protected]
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Verifizierter K.
Rating: 3 out of 5
following a purchase from 14/04/2022
It's great to get feedback on the tensioning. The bar helps a lot with this. Games in general great idea to make it more fun and time goes by faster. Game eg hammer throw does not fit to tense. Since eg lifting the ball is much more appropriate. App is unfortunately very confusing. I do not really know where to start and find the menu below rather confusing. A clear start eg to get to know Emy would be helpful. I am unsure about the position of Emy - is she sitting correctly at all? An introduction with tensing and relaxing would be helpful. Also don't even know what was good or bad. Is a trophy good? Are there only the 3 known medals? This is good for the motivation and nicely meant but you want to know what you are at. So there is also somehow a lack of structure.
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Acheteur Vérifié
Rating: 3 out of 5
I still haven't received my package.....so I can't evaluate the product. I had to fill in a questionnaire for the post office....and I'm still waiting.....
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Response from Emy By Fizimed
We have checked your delivery and it is on its way. The delay was a little longer because of the customs clearance procedure for parcels to Switzerland. We're really sorry for the delay, and Léa from customer service will get in touch with you.
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Acheteur Vérifié
Rating: 3 out of 5
I did receive the probe? it doesn't charge properly and I haven't been able to speak to the customer service...answering machine in place without being able to leave a message, a first e-mail and the answer doesn't correspond to my expectations, a second e-mail and I'm waiting...I think it would be easier to explain by telephone! I'm obviously disappointed and I hope a solution will be found.... until then.
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Acheteur Vérifié
Rating: 2 out of 5
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Sylvaine D.
Rating: 3 out of 5
The concept is great, but for our generation, born with a game boy in our hands, the animation of the games is poor.
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Response from Emy By Fizimed
Thank you for your feedback Sylvaine, I fully understand your comment, which we are taking into account in our further development. The exercises we offer are medical games, but we want your sessions to be enjoyable. That's why we've recently released three new game worlds, which I hope you'll enjoy.
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Acheteur Vérifié
Rating: 2 out of 5
Quite disappointing, the Bluetooth disconnects very often even though my phone is right next to it. For the price, the device could come with a power socket and a small pouch for storing your equipment.
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Response from Emy By Fizimed
I'm sorry you're having trouble connecting your Emy probe. Please don't hesitate to contact me at [email protected] so that I can help you. I'm sure we'll be able to find a solution together! We'll take your comment about the Emy kit into account, thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
Very good product Fun Shame that there is a pay aspect to the application given the price of the probe at the outset?
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Response from Emy By Fizimed
Thanks for your comment! Access to all the features of the mobile app is included in the price of the probe and is valid for life, so you won't have to pay anything extra if you own the probe. All you have to do is connect the probe to the app once to access all the content and training programs.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the probe, I thought that during the mini games (for a fee!!) it was really the fact of releasing or contracting the perineum that allowed you to play, but the game doesn't work at all on its own (so it's impossible to know if you're really working the perineum).
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Response from Emy By Fizimed
When you buy the Emy probe, you get access to all the mini-games without paying extra. The games don't work by themselves; it's your contractions and releases that make the character move. Did you use the probe correctly during your sessions? Don't hesitate to contact us at [email protected] if you have any problems!
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