Customer reviews of Emy By Fizimed

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 1 499 published reviews
5 1 195 80% 4 152 10% 3 57 4% 2 34 2% 1 61 4%

Summary of reviews

The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.

All reviews

M
Maryline L.
Rating: 3 out of 5
following a purchase from 01/04/2025
The probe is too big for me and I haven't made any progress...
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Response from Emy By Fizimed
Hello Maryline, I am sincerely sorry that using Emy does not suit you. Please know that you can take advantage of our 'Satisfaction or Money Back' offer. Have a great day. Léa from Fizimed
M
Meline M.
Rating: 5 out of 5
following a purchase from 31/03/2025
Easy to use and very effective probe
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Ythier C.
Rating: 4 out of 5
following a purchase from 31/03/2025
Trusted site and fast delivery
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Ann F.
Rating: 5 out of 5
following a purchase from 28/03/2025
Great device....very effective. Thank you very much.
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Evelyne R.
Rating: 5 out of 5
following a purchase from 28/03/2025
Very satisfied with my purchase
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Guy G.
Rating: 5 out of 5
following a purchase from 28/03/2025
Good
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Karine S.
Rating: 5 out of 5
following a purchase from 04/03/2025
Great, fast delivery, well packaged and the terms of use are well detailed. I am delighted with my purchase.
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Maryse V.
Rating: 5 out of 5
following a purchase from 25/03/2025
Fast shipping. Product as ordered. Careful packaging.
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Martine L.
Rating: 5 out of 5
following a purchase from 26/03/2025
Playful game
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D
Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
F
Florence G.
Rating: 5 out of 5
following a purchase from 25/03/2025
Fast product reception at the pickup point
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Valerie B.
Rating: 5 out of 5
following a purchase from 25/03/2025
Fast shipping. Product meets my expectations.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 23/03/2025
Fast, efficient
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Isabelle B.
Rating: 2 out of 5
following a purchase from 24/03/2025
Disappointed sorry painful introduction as well as the exercises the probe often comes out I did not have satisfactory results
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Response from Emy By Fizimed
Hello Isabelle,

I am sorry that you are experiencing difficulties using Emy.
If the introduction of the probe is painful, or if you feel irritated, I invite you to use a water-based lubricant, which will facilitate the introduction.

If the probe comes out during your contractions, perhaps you are pushing instead of contracting. We advise you to persevere with your exercises. After a few sessions, your pelvic floor will be stronger and you should notice an improvement in the retention of the probe.

If you would like more advice, feel free to write to me directly at [email protected]. I will be happy to help you!

I wish you a good day,
Léa from Fizimed
C
Coline R.
Rating: 5 out of 5
following a purchase from 24/03/2025
Super fast shipping and top products
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C
Christelle C.
Rating: 2 out of 5
following a purchase from 24/03/2025
Even though the application is very well designed, the shape of the probe's ergonomics does not suit me and is uncomfortable for me.
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Response from Emy By Fizimed
Hello Christelle,

I am sorry that using Emy is uncomfortable for you.
If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy.
Feel free to write to me directly at [email protected] if you need advice on using Emy.

I wish you a very nice day,
Léa from Fizimed
S
Stephanie M.
Rating: 5 out of 5
following a purchase from 24/03/2025
Good, easy and simple to use
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Valerie B.
Rating: 5 out of 5
following a purchase from 23/03/2025
Useful object to become aware of this tiny muscle
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Brigitte D.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very satisfied thank you
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Frederic F.
Rating: 5 out of 5
following a purchase from 19/03/2025
Awesome
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Charlotte D.
Rating: 5 out of 5
following a purchase from 18/03/2025
Top
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Doreen B.
Rating: 5 out of 5
following a purchase from 26/01/2025
Order and processing of the prescription - simple and straightforward. Emy - well made and easy to use. App - entertaining. With my problem - uncomplicated answers to my questions and quick solutions. Service - fast and friendly help. Thank you very much Doreen.
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Sylvia B.
Rating: 5 out of 5
following a purchase from 18/03/2025
Super product
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Lea R.
Rating: 5 out of 5
following a purchase from 17/03/2025
Very convenient and painless!
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Heike B.
Rating: 5 out of 5
following a purchase from 16/03/2025
Super
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P
Patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
C
Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
M
Marjorie V.
Rating: 5 out of 5
following a purchase from 14/03/2025
Very good
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Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
A
Angelique S.
Rating: 5 out of 5
following a purchase from 12/03/2025
Quick receipt and easy to use
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Katia J.
Rating: 5 out of 5
following a purchase from 10/03/2025
Received quickly and the breast pump meets my expectations: practical and ergonomic!
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Delphine G.
Rating: 5 out of 5
following a purchase from 15/01/2025
Perfect
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Jean-Pierre R.
Rating: 5 out of 5
following a purchase from 08/03/2025
Very clear
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P
Pascale L.
Rating: 3 out of 5
following a purchase from 05/02/2025
Repetitive message, no greeting, no answer to the problem
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Response from Emy By Fizimed
Hello Pascale,
We are sincerely sorry that you were not completely satisfied with our services.
Our customer relations department will contact you by e-mail as soon as possible to find a solution together. Your satisfaction is our priority.
I wish you a very nice day.
Best regards,
Léa from Fizimed
C
Claudine M.
Rating: 5 out of 5
following a purchase from 06/03/2025
I am very happy with this catheter. I'm hoping to improve my pelvic floor musculature as I'm leaking urine and I'm starting to feel the squeezing when I have a spasm. I'll let you know in a while if it's conclusive. Thank you
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Lise T.
Rating: 5 out of 5
following a purchase from 07/03/2025
Very good product, easy to use and order delivered very quickly.
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Anthony M.
Rating: 5 out of 5
following a purchase from 07/03/2025
Super in every way! The order, the delivery, the use of the portable breast pumps, really great! Thank you :)
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Sandrine D.
Rating: 5 out of 5
following a purchase from 07/03/2025
Very satisfied
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Luz C.
Rating: 5 out of 5
following a purchase from 28/02/2025
Efficient
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V
Virginie D.
Rating: 5 out of 5
following a purchase from 27/02/2025
Very satisfied
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