Customer reviews of Flibustierparis

Hello, for this order you have ordered a scarf but I assume you are talking about the other order you have just placed. Depending on the urgency of an out-of-stock situation, we have several manufacturing methods. Your ring must have been made from a mold that did not contain the engraving and the workshop must have forgotten to add it. We apologize for this error and will send you a return label for an exchange.

Hello, we don't understand your comment about the skull and the ring having "shrunk"? Please do not hesitate to contact us via our email [email protected]. In the meantime, if your jewel doesn't suit you, you can always send it back to us for an exchange or a refund.

Hello, thank you for your feedback. Over the last few days we've been modifying our site to improve it, especially on mobile. Some modifications are still in progress, but mobile navigation should be greatly improved.

To improve our service, we are trying to understand what is wrong with your order. While you tell us everything is fine, your note does not reflect that impression. Do not hesitate to contact us at [email protected] if you have any concerns.

Hello, we offer free delivery to relay points for all orders. Returns are free in the event of an error on our part. In other cases (wrong size, change of mind, etc...) they are at the customer's expense as explained in our terms and conditions. Please note that you can also be reimbursed for return shipping costs if you have chosen the Paypal payment solution (see the Paypal website for details).

Hello, we're sorry you didn't receive the gift wrapping as planned. We received many requests for the holidays and an oversight may have occurred with your order. The workshop should contact you to send you these items if it is not too late. If you are satisfied with this solution I invite you to change your rating on Avis Vérifié. Best regards,

Hello, unfortunately we are not transporters and we have no control over the transport of packages. For your information, you can always refuse a damaged parcel. By accepting the parcel, we can no longer have any recourse against our carrier or make a new shipment. Our customer service will contact you to compensate for this inconvenience beyond our control.

Hello Mr Lagier, We're sorry to hear about this inconvenience. We have a free delivery system, but when you placed your first order you chose home delivery, which is subject to a charge.
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,

Unfortunately, like you, we are dependent on delivery companies. On our side, the package was handed over to the carrier on time and you should have received your gift on time. We do everything in our power to ensure that parcels arrive on time, but we cannot be held responsible for carrier delivery failures.

Hello, this is an error by our carrier at the time of your shipment and we are very sorry. All our parcels to foreign countries leave with the CN23 form and the invoice for customs processing.

Hello, we are sorry that you are disappointed with your experience at flibustier Paris. We do our utmost to ensure that all orders are dispatched within our delivery times. Unfortunately, it can happen that we are a little late or that a logistical error causes a delay in delivery. We can assure you that over 95% of orders leave and arrive on time.

We understand your disappointment if you didn't receive the size you asked for, but are you sure you received a 20cm bracelet because we don't have this size (we have 17, 19 or 21cm). In any case, you can easily change your bracelet by requesting it from your customer account. If it's a mistake on our part, we'll reimburse you for all exchange costs.

Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.

Unfortunately, it's the Swiss government that manages taxes and the time required to clear imports through customs. We cannot influence these parameters.

Hello, we understand your frustration at not being able to receive your parcel on time and we are very sorry. La Poste has misplaced more than twenty parcels at a time, and you were not the only one to do so. What's more, La Poste systematically blames us and keeps telling you to contact us, even though we don't have any more information than they do. We're sorry if you feel that we haven't handled your request correctly, but rest assured that we're doing everything we can to ensure that you receive your parcel on time. La Poste requires 15 days to investigate and during this time we have no further information. We have a compensation policy in such cases, but we are still waiting for the problem to be resolved. A voucher will be sent to you within a week. Sincerely, Customer Service.