The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
I was very unpleasantly surprised to have to pay customs fees. Your products are sumptuous, but already quite expensive. You add the cost of delivery and decide whether or not to buy the gift. But customs fees are a nasty surprise on arrival that you can't estimate before ordering!
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Response from Flibustierparis
Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
very beautiful but disappointed by the size of the stones. too bad the size is not specified in detail :(
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Response from Flibustierparis
Hello, all our description sheets contain a details tab which specifies the size of the stones as well as the complete composition of the jewel. If you would like to change your 6mm stone bracelet for an 8mm bracelet, please contact our customer service department.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
Fine
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/05/2018
delivery time too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
not serious
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Response from Flibustierparis
Hello, if you have any problems with our service please contact us by email to find a solution as soon as possible. Our team is here to help you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2018
delivery could have been respected, especially when you ask for it in a comment when you buy.
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Response from Flibustierparis
Hello, we are the first to be sorry when a delivery time is not respected but unfortunately we cannot act on the carriers when they do not respect their deadlines. We will refund your shipping costs to the credit card used for payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
I was not informed of the arrival of the parcel...It was returned to you within a day! It was a recommnde following a size error. I had made my first purchase last year, and was satisfied with it. We thought we'd get wedding rings from you, but considering the follow-up and the sizes (which differ from one product to another), I'm skeptical about the future... Too bad!
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Response from Flibustierparis
Hello, unfortunately the emails informing customers of the availability of their parcel in a relay point are generated by the carriers and it is possible that they arrive in spam or are blocked by the servers. The parcel has been delivered in time by our services. Once it has been handed over to the carrier, we are as dependent on their service as you are. We regret that your shopping experience did not live up to your expectations and will pass on your message to our carrier.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
Very good site but no home delivery, too bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/12/2017
D+7 delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
delivery times not respected and a most unpleasant reply to my email. if anyone is responsible for the non-receipt of my christmas bracelet, it's you! as far as I know, you chose the carrier! the bracelet is nice and my son liked it.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2017
correct. The products are well displayed
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
Site fairly clear and easy to navigate
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2017
The essential information is there, albeit redundant.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/05/2017
Delivery time much longer than announced due to customs problems which increased the final price by 35% (Swiss VAT is 8%)!
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Response from Flibustierparis
Unfortunately, it's the Swiss government that manages taxes and the time required to clear imports through customs. We cannot influence these parameters.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2017
The products are excellent.
Replies to emails sent are non-existent despite total orders of over € 1000.- in 2017! It's a shame that the service doesn't match the quality of the products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2017
Non-automated returns management. No possibility of returning the package via the delivery system initially chosen (e.g. pick-up station).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2017
The site could be even clearer, with products presented in 360° zoom, on the hands of a mannequin, etc. At the price at which jewelry is sold, we expect more ergonomics on the site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
I love the brand, and I really like the items!!!! I'm sorry I have to pay the shipping costs... ( free > 250€)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2017
very nice products but as always not received the baguier so no order in progress and product evaluation
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2017
I wanted a second bravelet for my husband I took a white one, unfortunately too small for him .... I may not have paid attention to the man/woman mention ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
Order error Disappointed
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Response from Flibustierparis
We apologize for this error and have sent you a return label so that we can quickly rectify the situation and return your bracelet to you. Yours faithfully
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2016
The billing address has not been changed as confirmed in your email of 07/12/2016.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2016
Communication is poor. 15 days to receive my parcel. OK maybe because of the Post Office, but at the very least, they could have offered a small commercial coupon so that I could recommend them again without this bad experience. Plus, I really love their bracelets, which are of superb quality. It's a shame about communication... and the direct "yes bah it's not our fault. Goodbye!
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Response from Flibustierparis
Hello, we understand your frustration at not being able to receive your parcel on time and we are very sorry. La Poste has misplaced more than twenty parcels at a time, and you were not the only one to do so. What's more, La Poste systematically blames us and keeps telling you to contact us, even though we don't have any more information than they do. We're sorry if you feel that we haven't handled your request correctly, but rest assured that we're doing everything we can to ensure that you receive your parcel on time. La Poste requires 15 days to investigate and during this time we have no further information. We have a compensation policy in such cases, but we are still waiting for the problem to be resolved. A voucher will be sent to you within a week. Sincerely, Customer Service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/10/2016
very happy with the service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2016
For me, the Flibustier Paris brand is exceptional and of very high quality, with a look that makes me shudder. However, I was disappointed when I placed my first order, not with the product itself but with the fact that I had ordered a bracelet with gift-wrapping and a note attached... But the product arrived without all that...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/10/2016
Nothing to do with product quality, but the page is slow.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2016
My order had not been processed but the payment had been taken...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
The site indicates that the product is in stock, when in fact it is not. Order placed on August 5 and finally received on August 25. However, customer service by telephone was impeccable and attentive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2016
Please note the non-contractual photos ......
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/06/2016
Well-made but often inaccessible.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Nice models
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/05/2016
I would have given it 5 stars for the quality and style of the product. But I had to pay 10€ for the return postage for a size exchange (when it says free exchange) and the worst thing is that the 150€ bracelet was sent back to me in the parcel without its original jewelry box. Especially as it was a gift, I was obliged to give it back without the box..... I am waiting for the box to be returned. Thank you for your help.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
The site is very well designed, you don't get lost and quickly find the information you need. However, there was a bug when I placed my first order: it was cancelled without explanation (fortunately I wasn't charged) but I didn't receive my order in time (by the time I realized it hadn't been validated).
Conclusion: downside on the first order that was not validated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/03/2016
Great site but a little disappointed about the shipping fees for an exchange because the bracelet I ordered was too big.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2015
Well done site. However, no reply for a return.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2016
I have not received my entire order, I am missing the Poussière 2 necklace. I have contacted your services by phone to report this, so I am waiting to receive what I am missing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2016
Delivery tracking was not accessible on my account (on mobile and fixed PC). Using the site on mobile is complex.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2015
The parcel did not arrive at the right relay point
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2015
Functional site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/10/2015
Delays in delivery ....but due to lack of raw materials ....
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