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R
Rating: 3 out of 5
Unencouraging packaging
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Customer reviews of Foie Gras Gourmet
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 290 published reviews
Summary of reviews
Foie Gras Gourmet consistently delivers fast, reliable delivery with items arriving quickly and on time, often in well-packaged condition. Customers repeatedly highlight the quality of a wide range of products, noting excellent goose liver and duck liver offerings and delicious, other items that guests enjoy. The store also stands out for attentive service and clear ordering processes, with many mentions of helpful staff, careful packaging, and a smooth purchasing experience. Overall, the experience is characterized by prompt shipping, strong product quality, and dependable customer service.
Reviews 2 and 3 stars
Reset filtersB
Rating: 2 out of 5
Everything else was more than okay, I just ordered gingerbread in heart shape to present the foie gras, they were so terribly dry and not tasty that I threw them away!
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Response from Foie Gras Gourmet
Good day Bea, the relevant speculaas has been fully refunded to you. We no longer sell this reference. Kind regards
P
Rating: 3 out of 5
The taste did not convince me at all, bland, too little enjoyable. Too bad, I expected more, lived in France for a long time, so I know the taste very well. The smell and consistency were good, shelf life too.
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E
Rating: 2 out of 5
One of the livers bought was extremely bland and tasteless. Disappointing.
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Response from Foie Gras Gourmet
Hello Elsa, please let us know which product was problematic and we will replace it for you free of charge. At your service
T
Rating: 3 out of 5
Unfortunately, the foie gras from the jar tastes very much like canned food and has been disposed of by us. The delivery was quick and straightforward.
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Response from Foie Gras Gourmet
Hello Thomas, we regret that you did not like the whole goose foie gras. Please let us know with your next order, and we will replace it for you free of charge with an equivalent product from the Grolière brand.
C
Rating: 2 out of 5
Unfortunately, the taste was/is not as intense as that of other Foie Gras
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Response from Foie Gras Gourmet
Hello Christian-Friedrich, we are sorry that you did not like the goose liver block. We are sending you free samples of 2 similar duck liver blocks, hoping that you will like these better.
R
Rating: 3 out of 5
The taste of the goose foie gras disappointed a large number of guests. Including me! I thought we might have had duck foie gras last year, but I checked, according to the 2024 order we also had goose foie gras!! So it's very unfortunate that this year it was a "bad choice"!
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Response from Foie Gras Gourmet
Good day Rob, we have sent you a whole foie gras as a replacement for the block foie gras. We hope you liked it more. At your service
C
Rating: 3 out of 5
The foie gras was bland and disappointing
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Response from Foie Gras Gourmet
Hello Chantal, sorry that none of the products pleased you. The taste of goose foie gras is indeed less pronounced than that of duck foie gras. Perhaps try the semi-cooked duck if the canned one does not suit you. At your disposal
H
Rating: 2 out of 5
I ordered too quickly without reading the weight properly. I have never bought foie gras sooo small! Now unfortunately I have no foie gras at home for the celebration :-(
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Response from Foie Gras Gourmet
Hello Helia, the 120 g foie gras you selected is enough for 2-3 people, as requested. These are roughly the same amounts indicated by all brands. Please note that you have not yet paid for this order.
C
Rating: 2 out of 5
the order confirmation form is not clear, so I could not receive the package at my home but had to go to a delivery point even though I had also made the request via email
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J
Rating: 2 out of 5
duck foie gras is nothing special.
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C
Rating: 3 out of 5
I had problems with the payment and the delivery was embarrassing.
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Response from Foie Gras Gourmet
Good morning Claudio, I am glad you appreciated the products. The delivery has indeed been reorganized, but the package was delivered in 3 days. I apologize for the payment issues, it can happen with PayPal. I wish you a very happy year.
R
Rating: 2 out of 5
I cannot understand why they send the goods to a DHL drop-off point and not directly to the customer's address. Now one has to drive out specifically to pick up the goods. Furthermore, they send emails in French, even though they are dealing with German customers. This is absolutely unprofessional. If German companies want to do business in France, then they should address French customers in French, which is their mother tongue, and not in German. That's the subtle difference!!
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Response from Foie Gras Gourmet
Hello Fischer-Jene, you have ordered the delivery to a Mondial Relay pickup station. For a delivery via DHL, please choose express shipping next time. The notifications from Mondial Relay should actually have been issued in German instead of French; we apologize.
P
Rating: 2 out of 5
The process fit perfectly. I wanted a selection of goose liver and some duck liver. What I received was almost all duck liver and 1 goose liver. The goose liver was too lightly seasoned for me and had too little foie gras flavor. I'm sorry.
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Response from Foie Gras Gourmet
Hello Patrick, you ordered the "Large Whole Foie Gras and Block Specialties Package," which actually contains only 1 goose liver, as described and shown in the pictures. You also received a Sauternes wine confit as a gift. We apologize if the foie gras did not fully meet your expectations. Best regards, Duncan, Foie Gras Gourmet
M
Rating: 3 out of 5
Unfortunately, I received a jar that was not well sealed and therefore some of the contents have partially leaked out.
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Response from Foie Gras Gourmet
Good morning Marisa, the pot in question was a gift and we have replaced it for you. Best regards
F
Rating: 3 out of 5
The taste is different from what I am used to.
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F
Rating: 2 out of 5
The Foie Gras I recently purchased is excellent. I will buy more.
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Response from Foie Gras Gourmet
Thank you Eduardo for your very positive comment :) However, it seems that you rated it 2/5 instead of 5/5... Best regards
R
Rating: 3 out of 5
it took to long
Response from Foie Gras Gourmet
Hi Robin, for the UK we ship with Colissimo to easily get through British customs, but it indeed takes a bit longer, sorry about that
C
Rating: 2 out of 5
Unsatisfactory quality
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Response from Foie Gras Gourmet
Hello Claudine, all the products you bought are French cooperative products of superior quality, including 1 Label Rouge. Could you tell us which product in particular you didn't like? Thank you
E
Rating: 2 out of 5
Everything was okay with the order. Only Fedex had forgotten my package and the delivery came a little later.
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Response from Foie Gras Gourmet
Hi Erwin, unfortunately we do not have full control over the final delivery of the products. However, we do pay Fedex or DHL for priority or express deliveries within Germany at no extra cost to our customers. Kind regards
D
Rating: 3 out of 5
Dry and sandy does not melt in the mouth. Taste ok but bad structure.
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E
Rating: 3 out of 5
Have not opened yet.
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F
Rating: 2 out of 5
Great service fi shipping but the quality is taste of the product leave something to be desired and are far from the canned fois fats of a few years ago.
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Response from Foie Gras Gourmet
Good morning Francis, I'm sorry you didn't like the products, they have actually been the same for many years, haven't changed and come from cooperatives in southwest France. Best regards
E
Rating: 3 out of 5
Great product but the DHL courier is a disaster. They said they tried 2 times to deliver but they didn't and in the end I was forced to drive miles to be able to pick up the package!
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Response from Foie Gras Gourmet
I am sorry you had a bad experience with DHL, they are generally efficient but not always at Christmas time.
A
Rating: 3 out of 5
Relation qualité/prix excellente.
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Response from Foie Gras Gourmet
Thank you Andreas
V
Rating: 3 out of 5
quality was a disappointment
Response from Foie Gras Gourmet
Hi Philippine, we're sorry that you didn't like the products. Those are certified productions from small cooperatives in the South-West of France and there isn't much higher quality available on the market. We suggest looking into our Label Rouge products or maybe try other brands in our selection. We also added additional products with new flavours (Sauternes, Piment d'Espelette, Armagnac, Fleur de Sel) Sincerely yours
A
Rating: 3 out of 5
Sono esigente perchè lo faccio anch'io in casa con una vecchia ricetta di famiglia e francamente lo trovo più buono del vostro, che comunque non è male.
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V
Rating: 3 out of 5
First order was great Then I ordered again and your feedback was you are having trouble with dhl Still waiting
Response from Foie Gras Gourmet
thank you for your message. That is correct that there have been new issues with DHL. I had to change and to use USPS. The delivery is a little bit longer. Sorry for this. One of your items will be delivered very soon.
V
Rating: 3 out of 5
Delivery requested to front door. Actually delivered in the back of garage door.
Response from Foie Gras Gourmet
Sorry that the parcel wasn't delivered in the exact right place, we unfortunately don't have full control over the final delivery
A
Rating: 3 out of 5
I haven't received my parcel yet, even though it was promised for December 30th!
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Response from Foie Gras Gourmet
Hello, you're right, and I'm sorry about the DHL delay. It's not at the end of December that carriers achieve the shortest delivery times, and the period of intense cold in the North East of the United States has severely disrupted all DHL air traffic. My apologies again.
G
Rating: 2 out of 5
Taste strongly miss the calvados
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Response from Foie Gras Gourmet
hello, i am surprised by your comment, and your comment. i think there should be foie gras in calvados, but adding alcohol is often a way to hide a lower quality foie gras. our foies gras contains only foie gras, salt and pepper. Only Espinet adds a very small amount of Armagnac, but that is very light, and their foie gras is excellent. And if you want to add a little calvados, nothing will stop you.
A
Rating: 3 out of 5
Very convenient service, but a bit expensive. However, I have yet to taste the products, and I hope I won't be disappointed.
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V
Rating: 3 out of 5
Det dom säljer är av bra kvalitet och det är bra leverans men jag har flera gånger åkt på en nit då dom erbjuder en gratis gåva vid köp av ett visst belopp som jag sällan fått då dom är väldigt petiga med rätt summa. Tex köp för 100 euro vilket jag då betalar 1050 Sek. dock har euron stigit till 10,80 utan min vetenskap vilket jag då blir 30 sek för kort och det gör att jag köper mer än vad jag egentligen är ute efter och känner mig då blåst på gåvan. Jag borde i detta fall ha koll först på valutakursen men vem fasen kollar upp det innan man gör ett spontan köp a beställ nu innan detta datum.
Response from Foie Gras Gourmet
Logistikföretaget respekterar fasta regler men kunde ha gjort en insats eftersom det är sant att det bara saknades några få euro för att vänta på en beställning på 100 euro och sedan få ett litet block som gåva som utlovat. Om du beställer igen, skicka mig ett e-postmeddelande före nästa beställning så ska jag se till att lägga till en foie gras som gåva. Ha en trevlig jul