Customer reviews of Foie Gras Gourmet

Hi Philippine, we're sorry that you didn't like the products. Those are certified productions from small cooperatives in the South-West of France and there isn't much higher quality available on the market. We suggest looking into our Label Rouge products or maybe try other brands in our selection. We also added additional products with new flavours (Sauternes, Piment d'Espelette, Armagnac, Fleur de Sel) Sincerely yours

Hello, we try to be as clear as possible on the page concerning delivery. https://www.foiegrasgourmet.com/fr/livraison-gratuite-dans-le-monde-entier. but sorry if you could not read that there are indeed customs taxes for Canada. Thank you for your confidence

thank you for your message. That is correct that there have been new issues with DHL. I had to change and to use USPS. The delivery is a little bit longer. Sorry for this. One of your items will be delivered very soon.

Hello, we attach a great deal of importance to packaging because we know that the parcel will be subjected to shocks during transport. We have had very few problems with damaged jars, but if this happens, please contact us and we will do our best to rectify the situation. Best regards

Sorry that the parcel wasn't delivered in the exact right place, we unfortunately don't have full control over the final delivery

Thank you very much for your feedback. We have chosen to offer authentic foies gras (just foie gras, salt and pepper) to give everyone the freedom to add spices (a little more salt or pepper) or even chilli, or to accompany it with fig or onion jam.

Hello, you're right, and I'm sorry about the DHL delay. It's not at the end of December that carriers achieve the shortest delivery times, and the period of intense cold in the North East of the United States has severely disrupted all DHL air traffic. My apologies again.

Hello Gisèle, thank you for your message. We are going through complicated times with very low stocks of foie gras. We have chosen to send the boxes even if one of the products is out of stock. As we state on our website: "It is very rare, but always possible, and even more so in the days leading up to Christmas, for a foie gras to be out of stock. In this case, we take the liberty of replacing it with a foie gras from another brand. Don't worry, we'll do everything we can to make sure you're always happy with the exchange." Sorry if this has inconvenienced you a little, but we obviously make sure that the customer is always happy with the exchange with foies gras of equal quality (excellent) and slightly larger quantities. I'm sure you'll enjoy it. Happy holidays Pascal

It's true that 8 o'clock in the morning is very early. I'm sorry for the early delivery. You must have been the first delivery of the day. At the end of the year, delivery drivers have a lot of parcels to deliver and they start early and finish late. Good tasting and happy New Year

Logistikföretaget respekterar fasta regler men kunde ha gjort en insats eftersom det är sant att det bara saknades några få euro för att vänta på en beställning på 100 euro och sedan få ett litet block som gåva som utlovat. Om du beställer igen, skicka mig ett e-postmeddelande före nästa beställning så ska jag se till att lägga till en foie gras som gåva. Ha en trevlig jul

Hello Wil, normally I answer all questions within a few hours. I remain at your service for any question. Thanks again for your confidence.