Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Francoise C.

Published on 23/03/2023 à 18h18 following a purchase from 02/03/2023

Overall very happy. The assembly instructions for the zip line were a bit light. You need to be a bit handy to get it done.

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Anne P.

Published on 22/03/2023 à 10h12 following a purchase from 01/03/2023

I ordered a fiberglass hoop for my trampoline. I found it easily, and received it quickly. The model had changed, it did not have an elastic to hold the rods. This elastic is optional, but I asked the seller who responded quickly to confirm before installation. A small note clearly stating that there is no elastic and that they are not necessary for assembly would be really nice. Otherwise, nothing to complain about.

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Marion W.

Published on 15/03/2023 à 16h19 following a purchase from 21/02/2023

The shipment was fast. We receive updates on the delivery which is nice for organizing. The package was received and delivered without any issues

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Nathalie C.

Published on 14/03/2023 à 12h40 following a purchase from 19/02/2023

Very satisfied. Only the hooks for the net break one after the other. You sent me 3 replacements, but I still have others that have broken.

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Youssef B.

Published on 09/03/2023 à 13h10 following a purchase from 16/02/2023

Perfect quality and delivery 👌🏼👌🏼👌🏼

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Annabelle C.

Published on 05/03/2023 à 21h29 following a purchase from 11/02/2023

Good product, fast delivery.

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Francoise A.

Published on 27/02/2023 à 20h48 following a purchase from 20/01/2023

The trampoline is a gift for our little girl. We know the product because our eldest daughter has it. Our other daughter to whom we gave this trampoline is waiting for nice days to set it up (she lives in Haute Savoie). I hope the package will be complete.

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Nicolas V.

Published on 21/02/2023 à 11h52 following a purchase from 30/01/2023

Product conforms, too bad there is no elastic.

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Nicolas R.

Published on 17/02/2023 à 15h32 following a purchase from 26/01/2023

The service was perfect, delivery on time, it's the product that doesn't keep its promise

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Response from France Trampoline Published on 28/01/2023

Hello Sir, we have taken your message into account. Please do not hesitate to contact our service by phone or email to share your comments on the product received. We have not received any comments from you regarding the item you consider unnecessary. Best regards, France Trampoline

Marie-Thérèse B.

Published on 10/02/2023 à 17h26 following a purchase from 16/01/2023

Satisfied with

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Nicolas D.

Published on 05/02/2023 à 20h27 following a purchase from 15/01/2023

Fast delivery. Product as described.

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Duarte M.

Published on 05/02/2023 à 10h18 following a purchase from 15/01/2023

Not installed yet, it seems to be a good product

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Thierry C.

Published on 09/01/2023 à 13h49 following a purchase from 19/12/2022

Good product to be confirmed over time

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Mathieu M.

Published on 08/01/2023 à 14h44 following a purchase from 17/12/2022

Nothing to report

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Karin M.

Published on 08/01/2023 à 11h59 following a purchase from 25/11/2022

Everything is good

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Thomas L.

Published on 02/01/2023 à 20h33 following a purchase from 12/12/2022

The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.

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Hélène T.

Published on 29/12/2022 à 21h39 following a purchase from 07/12/2022

Problem with the pickup point

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Jimmy Q.

Published on 26/12/2022 à 17h26 following a purchase from 30/11/2022

Nothing to report

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Lydie H.

Published on 25/12/2022 à 10h34 following a purchase from 02/12/2022

The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences

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Brigitte C.

Published on 24/12/2022 à 14h57 following a purchase from 22/11/2022

a bit disappointed that an order placed on FRANCE Trampoline arrives from China

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Response from France Trampoline Published on 25/11/2022

Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team

Pierre G.

Published on 22/12/2022 à 17h23 following a purchase from 01/12/2022

Delivery on time without any problem. Zip line not installed yet so too early to judge the product.

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Jean Bernard B.

Published on 20/12/2022 à 22h26 following a purchase from 22/11/2022

Ok azertyuuiii

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Malou E.

Published on 20/12/2022 à 14h56 following a purchase from 29/11/2022

Good

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Michel B.

Published on 19/12/2022 à 17h30 following a purchase from 26/11/2022

good

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Sandrine M.

Published on 19/12/2022 à 11h55 following a purchase from 26/11/2022

fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;

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Patrick T.

Published on 18/12/2022 à 15h44 following a purchase from 28/11/2022

Good material

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Eric C.

Published on 13/12/2022 à 21h36 following a purchase from 22/11/2022

Good product and accurate description

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Gerard B.

Published on 13/12/2022 à 18h56 following a purchase from 21/11/2022

Delivery on time but not very cooperative for the transport of the heavy package

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Pierre-Marie C.

Published on 06/12/2022 à 20h50 following a purchase from 15/11/2022

For this delivery, the packaging was not sufficient and 'on the verge' of being torn!

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Remi A.

Published on 05/12/2022 à 22h23 following a purchase from 11/11/2022

Quality products received quickly

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Giuseppe F.

Published on 05/12/2022 à 19h32 following a purchase from 11/11/2022

Good buying experience to repair our trampoline.

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André C.

Published on 24/11/2022 à 10h32 following a purchase from 02/11/2022

Good customer service

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Stephane H.

Published on 23/11/2022 à 21h17 following a purchase from 31/10/2022

I jump for joy.

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Mondane C.

Published on 13/11/2022 à 20h37 following a purchase from 23/10/2022

Clear instructions for quick installation.

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Roseline S.

Published on 06/11/2022 à 19h10 following a purchase from 16/10/2022

Quick reception, well-packaged product

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Isabelle F.

Published on 31/10/2022 à 21h23 following a purchase from 07/10/2022

The trampoline seems to be of good quality. It lacks some explanations in the manual to facilitate assembly.

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Antoine D.

Published on 27/10/2022 à 20h35 following a purchase from 06/10/2022

Good product, fast delivery, product hard to find on the site

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Virginie F.

Published on 24/10/2022 à 18h55 following a purchase from 02/10/2022

Hello, I still have not received my order which dates back to September. Consequently, my trampoline is still not covered.

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Response from France Trampoline Published on 04/10/2022

Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team

Nathalie M.

Published on 24/10/2022 à 08h25 following a purchase from 30/09/2022

Very nice trampoline that bounces well, the kids are delighted. However, the package arrived very damaged but no issue with the final product.

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Jean-Christophe L.

Published on 23/10/2022 à 16h40 following a purchase from 01/10/2022

Good

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