Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1 and 4 stars

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A
Adeline V.
Rating: 4 out of 5
following a purchase from 07/07/2022
Everything went very well, perfect delivery and the assembly instructions were also very clear.
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Johann F.
Rating: 4 out of 5
following a purchase from 01/07/2022
Product conforms. Complicated delivery, but the problem was with Relais Colis and not with France Trampoline.
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Michele P.
Rating: 4 out of 5
following a purchase from 06/07/2022
Serious site and fast delivery. The materials are of good quality but not easy to assemble, you need at least 2 people. The instructions are well explained. The only thing I find really impractical is the complicated net to assemble and my trampoline protection, there isn't really any fixation, so when you jump the spring protection comes off. My old low-quality trampoline had its fixings, it's a shame because the trampoline is great.
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Nicolas C.
Rating: 4 out of 5
following a purchase from 01/07/2022
Very good
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Sophie L.
Rating: 4 out of 5
following a purchase from 28/04/2022
Satisfied with the shipment and the product, even though it took a while to find the old order to identify the model to order. However, upon receipt, there were no indications for installation (neither manual nor indications on the product itself). We took some time to find how to properly position the protective mat and even wondered for a while if we had ordered the wrong model. Now satisfied with the result.
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Nellie R.
Rating: 4 out of 5
following a purchase from 02/07/2022
A little scare upon receipt, the dimension on the delivery note was not the same as what I had ordered. 5 cm off, but that can be important! In the end, everything is fine, it's the right size!
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Jacques I.
Rating: 4 out of 5
following a purchase from 04/07/2022
Transport problem with DPD for the second time
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François L.
Rating: 4 out of 5
following a purchase from 01/07/2022
Very good value for money, the only small problem is that the closure closes downwards and it should have closed upwards because my 2-year-old son keeps opening it, no other problems encountered.
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Wilfrid D.
Rating: 4 out of 5
following a purchase from 02/07/2022
Perfect, thank you
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Frédéric L.
Rating: 4 out of 5
following a purchase from 30/06/2022
Nothing special to say
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Marie-claire Quirin D.
Rating: 4 out of 5
following a purchase from 24/06/2022
Very good
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Ian C.
Rating: 1 out of 5
following a purchase from 29/06/2022
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
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Virginie M.
Rating: 4 out of 5
following a purchase from 26/06/2022
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Arlette C.
Rating: 4 out of 5
following a purchase from 24/06/2022
Order respected within the indicated time
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Brigitte W.
Rating: 4 out of 5
following a purchase from 20/06/2022
Excellent
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Lamourette C.
Rating: 4 out of 5
following a purchase from 27/06/2022
We received a quality zip line. Not disappointed by the quality of the product.
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Gilles P.
Rating: 4 out of 5
following a purchase from 26/06/2022
Good product
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Jean-charles D.
Rating: 4 out of 5
following a purchase from 22/06/2022
Good product that meets my expectations
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Alain B.
Rating: 4 out of 5
following a purchase from 24/06/2022
Apart from the order taking with the promised gift of a basketball hoop replaced by a scooter which was not respected, only after insisting on the phone was the exchange made. Otherwise very good
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Claudine G.
Rating: 4 out of 5
following a purchase from 22/06/2022
Item arrived well. Package in good condition. Received within 1 week. Serious transport. Assembly a bit complex (be careful with the direction of the bars)
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Bertrand D.
Rating: 4 out of 5
following a purchase from 20/06/2022
The tarp is impossible to fix, and does not prevent water from entering!
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Sylvie M.
Rating: 4 out of 5
following a purchase from 25/05/2022
Good product (hammock for climbing dome) but a bit long delay
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Michel L.
Rating: 4 out of 5
following a purchase from 15/06/2022
Very good
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Jean-paul D.
Rating: 4 out of 5
following a purchase from 14/06/2022
Good phone contact and good information. Very good product. Site to recommend.
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Marie Claude T.
Rating: 4 out of 5
following a purchase from 13/06/2022
Material conforms to my expectations
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Amandine R.
Rating: 4 out of 5
following a purchase from 10/06/2022
Good quality product except for the ground fixing kit: straps lacking in strength, rings impossible to drive into the ground
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Aurelie M.
Rating: 4 out of 5
following a purchase from 13/06/2022
During my order which I placed with the help of an operator by phone to find the right reference, I was not told that the posts would arrive unpainted black raw iron like those to be replaced
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Emilie G.
Rating: 4 out of 5
following a purchase from 11/06/2022
Impeccable
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Serge G.
Rating: 4 out of 5
following a purchase from 01/06/2022
Good follow-up of my request treated by an email and a link, I just had to validate my cart
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Thierry L.
Rating: 1 out of 5
following a purchase from 08/06/2022
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
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Christophe D.
Rating: 4 out of 5
following a purchase from 06/06/2022
product conforms to what I wanted
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Jean-jacques H.
Rating: 4 out of 5
following a purchase from 06/06/2022
Very good service, very serious
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Sylvie F.
Rating: 4 out of 5
following a purchase from 02/06/2022
Happy with the products and ease of assembly
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Claude B.
Rating: 4 out of 5
following a purchase from 30/05/2022
Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.
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Nuria C.
Rating: 4 out of 5
following a purchase from 01/06/2022
We loved the trampoline, the only downside we have is that the instructions could be clearer.
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Claire L.
Rating: 4 out of 5
following a purchase from 16/04/2022
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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Fabienne M.
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
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Jean-marie T.
Rating: 4 out of 5
following a purchase from 31/05/2022
very good, no problem
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Chantal D.
Rating: 4 out of 5
following a purchase from 30/05/2022
excellent quality. Good reception. Too bad the protective cover is not included in the package
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Herve D.
Rating: 4 out of 5
following a purchase from 31/05/2022
corresponds exactly to my wish
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