Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Pierre G.

Published on 27/08/2022 à 08h42 following a purchase from 10/07/2022

Good product

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Gerard C.

Published on 23/08/2022 à 12h41 following a purchase from 04/07/2022

good service delivery on dates and easy to install, to recommend

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Pascal M.

Published on 22/08/2022 à 10h35 following a purchase from 08/07/2022

GOOD QUALITY PRODUCT with this safety net that prevents children from going under the trampoline, I feel much more at ease

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Daniel M.

Published on 22/08/2022 à 08h49 following a purchase from 11/07/2022

Product that seems to be of good quality. The assembly of the legs is a bit tough, you need to lubricate well. The attachments for the safety net poles seem a bit fragile. The spring protection could have been better secured. We'll see how it holds up over time.

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Jean Louis S.

Published on 21/08/2022 à 16h45 following a purchase from 10/07/2022

Perfect

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Adeline V.

Published on 20/08/2022 à 18h21 following a purchase from 07/07/2022

Everything went very well, perfect delivery and the assembly instructions were also very clear.

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Johann F.

Published on 19/08/2022 à 09h44 following a purchase from 01/07/2022

Product conforms. Complicated delivery, but the problem was with Relais Colis and not with France Trampoline.

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Michele P.

Published on 16/08/2022 à 18h10 following a purchase from 06/07/2022

Serious site and fast delivery. The materials are of good quality but not easy to assemble, you need at least 2 people. The instructions are well explained. The only thing I find really impractical is the complicated net to assemble and my trampoline protection, there isn't really any fixation, so when you jump the spring protection comes off. My old low-quality trampoline had its fixings, it's a shame because the trampoline is great.

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Nicolas C.

Published on 15/08/2022 à 11h55 following a purchase from 01/07/2022

Very good

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Sophie L.

Published on 15/08/2022 à 09h54 following a purchase from 28/04/2022

Satisfied with the shipment and the product, even though it took a while to find the old order to identify the model to order. However, upon receipt, there were no indications for installation (neither manual nor indications on the product itself). We took some time to find how to properly position the protective mat and even wondered for a while if we had ordered the wrong model. Now satisfied with the result.

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Nellie R.

Published on 14/08/2022 à 19h54 following a purchase from 02/07/2022

A little scare upon receipt, the dimension on the delivery note was not the same as what I had ordered. 5 cm off, but that can be important! In the end, everything is fine, it's the right size!

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Jacques I.

Published on 14/08/2022 à 09h19 following a purchase from 04/07/2022

Transport problem with DPD for the second time

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François L.

Published on 14/08/2022 à 08h38 following a purchase from 01/07/2022

Very good value for money, the only small problem is that the closure closes downwards and it should have closed upwards because my 2-year-old son keeps opening it, no other problems encountered.

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Wilfrid D.

Published on 13/08/2022 à 09h27 following a purchase from 02/07/2022

Perfect, thank you

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Frédéric L.

Published on 12/08/2022 à 09h55 following a purchase from 30/06/2022

Nothing special to say

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Marie-Claire Quirin D.

Published on 11/08/2022 à 14h31 following a purchase from 24/06/2022

Very good

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Ian C.

Published on 10/08/2022 à 18h24 following a purchase from 29/06/2022

Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.

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Response from France Trampoline Published on 03/07/2022

Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.

Virginie M.

Published on 09/08/2022 à 19h50 following a purchase from 26/06/2022

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Arlette C.

Published on 07/08/2022 à 20h46 following a purchase from 24/06/2022

Order respected within the indicated time

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Brigitte W.

Published on 07/08/2022 à 19h50 following a purchase from 20/06/2022

Excellent

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Lamourette C.

Published on 07/08/2022 à 15h54 following a purchase from 27/06/2022

We received a quality zip line. Not disappointed by the quality of the product.

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Gilles P.

Published on 07/08/2022 à 10h26 following a purchase from 26/06/2022

Good product

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Jean-Charles D.

Published on 04/08/2022 à 10h26 following a purchase from 22/06/2022

Good product that meets my expectations

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Alain B.

Published on 03/08/2022 à 20h11 following a purchase from 24/06/2022

Apart from the order taking with the promised gift of a basketball hoop replaced by a scooter which was not respected, only after insisting on the phone was the exchange made. Otherwise very good

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Claudine G.

Published on 03/08/2022 à 16h30 following a purchase from 22/06/2022

Item arrived well. Package in good condition. Received within 1 week. Serious transport. Assembly a bit complex (be careful with the direction of the bars)

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Bertrand D.

Published on 02/08/2022 à 13h48 following a purchase from 20/06/2022

The tarp is impossible to fix, and does not prevent water from entering!

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Sylvie M.

Published on 31/07/2022 à 18h57 following a purchase from 25/05/2022

Good product (hammock for climbing dome) but a bit long delay

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Michel L.

Published on 29/07/2022 à 17h15 following a purchase from 15/06/2022

Very good

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Jean-Paul D.

Published on 27/07/2022 à 19h44 following a purchase from 14/06/2022

Good phone contact and good information. Very good product. Site to recommend.

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Marie Claude T.

Published on 25/07/2022 à 16h19 following a purchase from 13/06/2022

Material conforms to my expectations

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Amandine R.

Published on 25/07/2022 à 16h14 following a purchase from 10/06/2022

Good quality product except for the ground fixing kit: straps lacking in strength, rings impossible to drive into the ground

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Aurelie M.

Published on 24/07/2022 à 10h49 following a purchase from 13/06/2022

During my order which I placed with the help of an operator by phone to find the right reference, I was not told that the posts would arrive unpainted black raw iron like those to be replaced

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Emilie G.

Published on 24/07/2022 à 08h45 following a purchase from 11/06/2022

Impeccable

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Serge G.

Published on 21/07/2022 à 10h29 following a purchase from 01/06/2022

Good follow-up of my request treated by an email and a link, I just had to validate my cart

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Thierry L.

Published on 19/07/2022 à 11h40 following a purchase from 08/06/2022

Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!

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Response from France Trampoline Published on 09/06/2022

Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team

Christophe D.

Published on 18/07/2022 à 13h48 following a purchase from 06/06/2022

product conforms to what I wanted

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Jean-Jacques H.

Published on 17/07/2022 à 19h43 following a purchase from 06/06/2022

Very good service, very serious

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Sylvie F.

Published on 14/07/2022 à 20h17 following a purchase from 02/06/2022

Happy with the products and ease of assembly

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Claude B.

Published on 14/07/2022 à 17h38 following a purchase from 30/05/2022

Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.

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Nuria C.

Published on 14/07/2022 à 16h17 following a purchase from 01/06/2022

We loved the trampoline, the only downside we have is that the instructions could be clearer.

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