France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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Fabienne M.
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
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Jean-Marie T.
Rating: 4 out of 5
following a purchase from 31/05/2022
very good, no problem
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Chantal D.
Rating: 4 out of 5
following a purchase from 30/05/2022
excellent quality. Good reception. Too bad the protective cover is not included in the package
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Herve D.
Rating: 4 out of 5
following a purchase from 31/05/2022
corresponds exactly to my wish
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Nicolas C.
Rating: 4 out of 5
following a purchase from 27/05/2022
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
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Jean-Michel P.
Rating: 4 out of 5
following a purchase from 16/05/2022
Everything went well from order to delivery
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Mickaël B.
Rating: 4 out of 5
following a purchase from 26/05/2022
Missing pieces
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Nadine S.
Rating: 4 out of 5
following a purchase from 26/05/2022
everything went well, no delivery problem and product in accordance with what was described Good for children from 5 years old, not younger
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Philippe F.
Rating: 4 out of 5
following a purchase from 23/05/2022
Searched item found easily in the catalog. Order completed without problem on the company's website. Fast delivery of the ordered material after simplified payment. Highly recommended.
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Christophe G.
Rating: 4 out of 5
following a purchase from 22/05/2022
Impeccable, everything went well
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Dominique A.
Rating: 4 out of 5
following a purchase from 21/05/2022
Good without particular problems, a bit high price
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Benjamin C.
Rating: 4 out of 5
following a purchase from 16/05/2022
Nothing to report on the material and information. Very professional and serious people on the phone. The only downside is that I paid for a 48-hour delivery, I received the product 2 weeks later. The person on the phone told me I would be refunded for the delivery because it was for a birthday, so it really spoiled everything, but now when I send them emails, no more response. Delivery problems can happen, but the least you can do is respond...
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Peggy N.
Rating: 4 out of 5
following a purchase from 30/04/2022
Very good quality/price ratio
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Etienne K.
Rating: 4 out of 5
following a purchase from 15/05/2022
Nothing to report. Everything was perfect
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Caroline B.
Rating: 4 out of 5
following a purchase from 16/05/2022
Good
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Sebastian S.
Rating: 4 out of 5
following a purchase from 15/05/2022
The assembly was quite quick with two kids aged 4 and 9 in 1.75 hours!! Since then, our kids have a lot of fun on the trampoline.
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Aurélie G.
Rating: 4 out of 5
following a purchase from 11/05/2022
Overall correct trampoline, I expected better in terms of finishes but the quality-price ratio is there... Easy to assemble, we took less than 2 hours with two people... Delivery was fast, correct, and well organized
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Samia S.
Rating: 4 out of 5
following a purchase from 11/05/2022
Compliant with my expectations
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Uwe R.
Rating: 4 out of 5
following a purchase from 07/05/2022
Good material, fast delivery, just one star less because of the price
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Michel B.
Rating: 4 out of 5
following a purchase from 10/05/2022
Condition of the used net, and broken closure, so as a safety measure we are calling on France Trampoline
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Gilles R.
Rating: 1 out of 5
following a purchase from 09/05/2022
Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.
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Response from France Trampoline
Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team
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Virginie C.
Rating: 4 out of 5
following a purchase from 07/05/2022
Well done. Very efficient. I made a mistake on the size of the attachments and they sent them to me very quickly. Thank you to the whole team.
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Pierre-Marie G.
Rating: 4 out of 5
following a purchase from 08/05/2022
Fast delivery, product that matches the description.. Perfect!
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André V.
Rating: 4 out of 5
following a purchase from 08/05/2022
Good overall service. The depot is not easy to find
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Florent R.
Rating: 4 out of 5
following a purchase from 05/05/2022
Good trampoline but the spring protection is always coming off.
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Gilles B.
Rating: 1 out of 5
following a purchase from 05/05/2022
THE PACKAGE WAS THROWN OVER THE GATE
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Response from France Trampoline
Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team
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Marc M.
Rating: 4 out of 5
following a purchase from 05/05/2022
Nothing to report, everything is compliant
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Benjamin I.
Rating: 4 out of 5
following a purchase from 04/05/2022
Very good site. Quick reception.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 03/05/2022
I only have one disappointment about your articles, spare parts, I find them a bit expensive, but I admit that they are of very good quality
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Estelle D.
Rating: 4 out of 5
following a purchase from 01/05/2022
Order arrived in 10 days and without any issues.
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Bruno S.
Rating: 4 out of 5
following a purchase from 01/05/2022
Replacement products for our trampoline. The spring mattress: all ok. However, the rod for the net is not necessarily in accordance with the expected product: no inner link connecting all the rods.... delicate or even impossible to use
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Hervet M.
Rating: 4 out of 5
following a purchase from 26/04/2022
Quality site with good description, which allows for a choice adapted to our needs
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Guy M.
Rating: 4 out of 5
following a purchase from 22/04/2022
Good quality product, easy to install if you have a tensioner. Supply error, 2 extra washers, 2 nuts missing, 1 right-hand thread, 1 left-hand thread.
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Dominique F.
Rating: 4 out of 5
following a purchase from 27/04/2022
very good responsiveness to the order, very fast delivery, correct packaging
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Jean-Luc F.
Rating: 4 out of 5
following a purchase from 03/04/2022
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
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Michel L.
Rating: 4 out of 5
following a purchase from 21/04/2022
serious, fast, efficient
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Olivier R.
Rating: 1 out of 5
following a purchase from 16/02/2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
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Response from France Trampoline
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
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Jaume F.
Rating: 4 out of 5
following a purchase from 17/04/2022
***
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Stephan R.
Rating: 4 out of 5
following a purchase from 17/04/2022
everything top - product fits and delivers what it promises! Not quite cheap, but good quality!
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