Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1 and 4 stars

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A
Audrey V.
Rating: 4 out of 5
following a purchase from 10/03/2022
Easy to install ..... for hours of play!!!
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Steffen N.
Rating: 4 out of 5
following a purchase from 08/04/2022
Everything super. Short delivery time. The tent was as described. The setup was simple and easy. I can only recommend it.
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Jean-marie H.
Rating: 4 out of 5
following a purchase from 28/03/2022
Completely satisfied!!
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
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Oscar Z.
Rating: 4 out of 5
following a purchase from 06/04/2022
Everything is okay, excellent service
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Kacper S.
Rating: 4 out of 5
following a purchase from 04/04/2022
Just the delivery, it was difficult to contact the delivery person.
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Christophe B.
Rating: 4 out of 5
following a purchase from 26/03/2022
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
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Alyson V.
Rating: 4 out of 5
following a purchase from 20/03/2022
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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Marie-jeanne V.
Rating: 4 out of 5
following a purchase from 28/03/2022
correct
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Philippe C.
Rating: 4 out of 5
following a purchase from 29/03/2022
satisfied.
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Jerome R.
Rating: 4 out of 5
following a purchase from 27/03/2022
Good product allowing me to renovate my Expert trampoline, which is no longer distributed.
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Florence B.
Rating: 4 out of 5
following a purchase from 22/03/2022
Good quality
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Christel B.
Rating: 4 out of 5
following a purchase from 22/03/2022
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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Alexandre V.
Rating: 4 out of 5
following a purchase from 24/03/2022
fast and complete delivery. no surprises
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Manuel D.
Rating: 4 out of 5
following a purchase from 24/03/2022
Satisfied
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Christophe G.
Rating: 4 out of 5
following a purchase from 25/03/2022
Very good service by phone but regarding the ordered net, I still can't find the door assembly (zip closure) very suitable. The bottom of the opening is 10cm too high and it would be much more practical to have a horizontal opening like for a tent.
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Patrick P.
Rating: 4 out of 5
following a purchase from 17/03/2022
One star less for delivery: Wrong order sent on your part then delivery service below everything.
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Patrice P.
Rating: 4 out of 5
following a purchase from 20/03/2022
Compliant with the order and delivery time as well. Too bad that all the spare parts of a trampoline we are replacing are more expensive than a new trampoline.
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Daniela W.
Rating: 1 out of 5
following a purchase from 22/03/2022
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 23/03/2022
Very good
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Sylvain B.
Rating: 4 out of 5
following a purchase from 21/03/2022
Good product and quality
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Nicolas V.
Rating: 4 out of 5
following a purchase from 17/03/2022
Quality material, easy installation and shipment followed and in line with my expectations.
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Thierry C.
Rating: 4 out of 5
following a purchase from 14/03/2022
Too bad my order is not exactly the requested item. The received item does not fit easily on the trampoline. When the children jump, the cords come off.
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Stephane W.
Rating: 4 out of 5
following a purchase from 12/03/2022
Very good product, however delivery was unacceptable! The delivery person left me alone to carry the 192kg between the gate and my garage, over 50m. I expect an explanation from you on this point.
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Lionel C.
Rating: 4 out of 5
following a purchase from 11/03/2022
Timely and efficient delivery
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Florence D.
Rating: 4 out of 5
following a purchase from 11/03/2022
The package arrived well packaged but the instructions were not easy to follow
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Patrick D.
Rating: 4 out of 5
following a purchase from 05/03/2022
Very good product except for the hammock which was defective and for which we still have not received a replacement?
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Atelier D.
Rating: 4 out of 5
following a purchase from 05/03/2022
For order processing, no issues, fast processing and compliant delivery, however, spare parts are not always easy to obtain and the price for 2 spare parts is almost the cost of a new part. It's a shame.....
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Sandrine M.
Rating: 4 out of 5
following a purchase from 08/03/2022
Trampoline contour mat received well, quickly. Installed on our model that we have had for over 10 years, still top-notch! A bit large compared to the diameter despite the correct item ordered but I think it will be fine over time. It had the same issue with the net when we changed it two years ago... Very good company, very solid item, serious and with spare parts always available despite the years!
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Vincent M.
Rating: 4 out of 5
following a purchase from 05/03/2022
The jumping mat does not match, but the customer service contacted me following an email from me. An exchange is in progress at shared costs
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Laurent B.
Rating: 4 out of 5
following a purchase from 04/03/2022
Very good
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Court E.
Rating: 4 out of 5
following a purchase from 04/03/2022
Good quality product
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Flora B.
Rating: 4 out of 5
following a purchase from 28/02/2022
Ordered via colissimo Friday afternoon at the cost of ***e in fees and still not received even though it was indicated that by colissimo the package could be delivered on Saturday. I request compensation for these fees. on 11/04/22
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Stephane A.
Rating: 4 out of 5
following a purchase from 28/02/2022
Effective product, but be careful with the cable that can get stuck in the slot and prevent it from working! It would be better to replace it with an aramid cord that is less likely to get stuck and will have a higher resistance than a cable. (e.g.: 3mm diameter in aramid = 560 dan of break resistance!) The product works very well for rope zip lines too! But watch out for the cable!!!
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Patrick V.
Rating: 4 out of 5
following a purchase from 15/02/2022
Blocking a whole half-day for delivery is inconvenient... especially without a backup solution (drop-off)
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Christelle B.
Rating: 4 out of 5
following a purchase from 22/02/2022
Quality net, changed after 7 years
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Sarl L.
Rating: 4 out of 5
following a purchase from 21/02/2022
Very good material. Fast delivery
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Anne L.
Rating: 4 out of 5
following a purchase from 18/02/2022
Good product, which was in stock, shipped quickly, ok but: the price!!
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Brigitte C.
Rating: 4 out of 5
following a purchase from 12/12/2021
very good product which explains the slightly high price
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Jean-paul K.
Rating: 4 out of 5
following a purchase from 15/02/2022
The product was delivered quite quickly, contrary to the warning announcing longer delays due to supply issues.
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