The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service ([email protected]) is at your disposal for any further questions. Best regards, the France Trampoline team.
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Aurélien J.
Rating: 4 out of 5
following a purchase from 21/07/2021
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
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Willi V.
Rating: 1 out of 5
following a purchase from 05/08/2021
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
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Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
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Laetitia T.
Rating: 4 out of 5
following a purchase from 05/08/2021
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
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Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Mdolores R.
Rating: 4 out of 5
following a purchase from 04/08/2021
Good attention and good product
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Frédéric D.
Rating: 4 out of 5
following a purchase from 07/06/2021
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
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Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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Christophe C.
Rating: 4 out of 5
following a purchase from 02/08/2021
The ordered net is of good size. However, the quality is lower than the original product
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Estelle B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Trampoline of very high quality, however, it's a shame about the very long delivery time....
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Marion M.
Rating: 4 out of 5
following a purchase from 18/05/2021
Easy to place an order but customer service issue not resolved to this day... too bad!
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Jonathan L.
Rating: 4 out of 5
following a purchase from 27/07/2021
Product received quickly
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Chamima B.
Rating: 4 out of 5
following a purchase from 13/04/2021
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
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Armelle C.
Rating: 4 out of 5
following a purchase from 21/07/2021
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
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Laure V.
Rating: 4 out of 5
following a purchase from 26/07/2021
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
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Isabelle C.
Rating: 4 out of 5
following a purchase from 26/06/2021
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
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Dino B.
Rating: 4 out of 5
following a purchase from 31/05/2021
I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.
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Cédric C.
Rating: 4 out of 5
following a purchase from 24/05/2021
Good product but the opening is different from the old one, making it harder to get into the trampoline.
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Olivier R.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delay ++ because products unavailable
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Pierre T.
Rating: 4 out of 5
following a purchase from 26/07/2021
good: conforms to my expectations
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Philippe A.
Rating: 4 out of 5
following a purchase from 07/06/2021
Good evaluation but the supply delay is quite long
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Lydie L.
Rating: 4 out of 5
following a purchase from 24/07/2021
Fast delivery
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Jacques A.
Rating: 4 out of 5
following a purchase from 22/07/2021
satisfactory.
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Amandine R.
Rating: 4 out of 5
following a purchase from 17/07/2021
Nothing to report
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Christian D.
Rating: 4 out of 5
following a purchase from 15/07/2021
very satisfied.
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Henri R.
Rating: 4 out of 5
following a purchase from 18/07/2021
Good material, delivery within the deadline, OK
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Laurent M.
Rating: 4 out of 5
following a purchase from 19/06/2021
Correct.
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Martin G.
Rating: 4 out of 5
following a purchase from 12/07/2021
Very good
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Mathilde B.
Rating: 4 out of 5
following a purchase from 06/05/2021
Order made following a damaged cover, France trampoline customer service very responsive and professional. Diameter error of the cover, but the error was quickly corrected by customer service. The only downside, the delivery person left the order on the trampoline which did not allow me to refuse the package that did not have the correct diameter. But France trampoline took it back at their expense, and quickly sent the correct cover without charge.
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Pascal E.
Rating: 4 out of 5
following a purchase from 08/05/2021
Very long delivery time because parts are pending.
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Denis V.
Rating: 4 out of 5
following a purchase from 20/06/2021
The delivery person was very nice, he dropped off the package where it suited me and all with kindness and friendliness. It's a bit complicated to reach the office by phone and leave a message. But they are serious people in their job. A safety note, I have 8 small children and the youngest (4 years old) had the idea to go underneath while the others were playing on top. So supervision is essential, but maybe a net underneath would be welcome.
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Serge C.
Rating: 4 out of 5
following a purchase from 18/07/2021
Delivery ok, nothing to report.
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Anne Marie S.
Rating: 4 out of 5
following a purchase from 15/04/2021
The package was not delivered to the address indicated on my order. The delivery person left it in the adjacent shop. But since the shopkeeper was on vacation, his replacement was unable to find the package. Upon the manager's return on August 15, I again claimed this package that you said was delivered!! In short, an order made in June arrived after August 15 and my children could not use the trampoline to their great dismay!!
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François H.
Rating: 4 out of 5
following a purchase from 15/07/2021
The product was unavailable for several months. The order was then very easy and the delivery was quick.
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Vincent M.
Rating: 4 out of 5
following a purchase from 03/04/2021
Waiting time: 3 months!!! A bit much
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Guillaume C.
Rating: 4 out of 5
following a purchase from 11/07/2021
Good product, good overall quality. We are satisfied. However: - too bad there is no protection for the trunks of trees - assembly is not that simple: we had to use a winch to sufficiently tension the cable - too bad the "handle" cannot be easily removed for periods of non-use
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Celine C.
Rating: 4 out of 5
following a purchase from 07/07/2021
Good responsiveness
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Stephane D.
Rating: 4 out of 5
following a purchase from 16/06/2021
The product is good but the boxes received were very damaged and even torn open. The fitting of some parts remains extremely difficult with only the tools provided
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Francois P.
Rating: 4 out of 5
following a purchase from 09/07/2021
Delivery as expected and on time
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