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J
Rating: 4 out of 5
Package arrived well a few days before the deadline. It's perfect
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
A top climbing game!! Very large compared to other sites, heavy enough not to fly away with the wind, attractive colors! My children love it!!! Not to mention that you can add objects later (swing) at reasonable prices, it's really great! However, the instructions need to be reviewed!!! On the same step, there are two different photos that confuse us! Conclusion, I had assembled almost all the bars upside down so I had to start over to be able to properly fix the climbing holds! About 3h30 of assembly! Moreover, it would be better to make each star and then fix them together because otherwise it's really difficult, even for 2 adults. Really a shame!
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F
Rating: 4 out of 5
Good service.
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X
Rating: 4 out of 5
Trampoline, delivery everything is fine. But... it would be necessary to add the screws that hold the metal arches together! The holes allow for this, and it's much safer! I don't know if it's for savings that this is not done, but it's silly not to provide them and not to include them in the documentation!
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M
Rating: 4 out of 5
Good evening. The product is very appreciated. However, the delivery time was moved forward compared to the announced time. Luckily we were present. Phew! The assembly instructions for the dome are not top-notch. I have noted some suggestions for modifications. If you wish, I can send them to you.
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A
Rating: 4 out of 5
Very satisfied, just the delivery wait a bit long.
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J
Rating: 4 out of 5
Very long delays.
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J
Rating: 4 out of 5
Quality trampoline except for the entry zipper which broke quickly.
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M
Rating: 4 out of 5
Perfect, despite a forgetfulness on your part in my package. I called and they sent me the missing parts. I recommend.
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S
Rating: 4 out of 5
Very fast, professional, serious.
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M
Rating: 4 out of 5
Everything went super well, fast delivery. Only one part seemed to have been tried out - used before, not bad, it's intact, but the info about it would have been nice.
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J
Rating: 4 out of 5
Very good. Just the delay for the order supplement, 3 months is long for a ladder. But we can understand the stock problem.
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I
Rating: 4 out of 5
Very good product but lacks some explanations for assembling the trampoline.
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M
Rating: 4 out of 5
Product good, price okay, waiting time not so great because about 6 weeks.
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M
Rating: 4 out of 5
Good communication regarding the follow-up of my order concerning the evolution and availability of the items. Nothing to report.
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L
Rating: 4 out of 5
Adapted product. Perhaps a mounting manual is missing.
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M
Rating: 4 out of 5
Perfect trampoline. The operational mode is not always very clear. Access ladder not suitable for jump up 250 (too large).
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A
Rating: 4 out of 5
An order that completely meets my expectations, the advantage of France trampoline is the possibility of having spare parts which allowed me to refurbish my trampoline for about thirty Euros. However, it would be necessary to place assembly instructions in pdf format on the site because going to watch videos on YouTube for changing parts is a bit tedious.
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M
Rating: 4 out of 5
The packaging of the goods was poor.. Product was bent and could not be processed optimally
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A
Rating: 4 out of 5
Very satisfied with the product
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E
Rating: 4 out of 5
Item conforms to the description, but regarding the delivery... I had chosen a home delivery, the delivery person was supposed to contact me to agree on a day, he did not do so and called me when he was in front of my house. Being absent, he left the package in front of the door... I appreciate this moderately given the value of the package.
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F
Rating: 4 out of 5
Very good.
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G
Rating: 4 out of 5
Good performance, product conforms to the presentation.
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I
Rating: 4 out of 5
Fast delivery - we gifted the product, so a review is not possible...
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R
Rating: 4 out of 5
Good quality product, easy assembly. Only the straight stakes are not effective in rocky soil.
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A
Rating: 4 out of 5
Order of my protective cushion easy, correct quality but unbearable delivery times (7 weeks)
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T
Rating: 4 out of 5
The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.
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-
Rating: 4 out of 5
Very professional, good contact and good advice
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C
Rating: 4 out of 5
Fast and careful delivery. For the assembly, the instructions were not simple but we managed.
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L
Rating: 4 out of 5
The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.
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E
Rating: 4 out of 5
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
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A
Rating: 4 out of 5
Product very good value for money
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A
Rating: 1 out of 5
Product very long to install. You must not follow the provided inclination at the risk of injuring a child. Way too dangerous for a child under 6 in any case. I went straight into the tree on the first use because the brake is too short, I fractured my foot, customer service was not concerned because 'the instructions are normal'
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you got injured. We have been selling our zip line for over 3 years and we have never had any problems regarding installation and the recommended slope of 8%, this product is rated 5 stars by our customers. Of course, we test all our products before following the installation instructions to the letter and of course the product is certified. We wish you a speedy recovery, the France Trampoline team.
A
Rating: 4 out of 5
No problem with the order. The product meets our expectations.
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S
Rating: 1 out of 5
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
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Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
C
Rating: 4 out of 5
Product conforms!
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J
Rating: 4 out of 5
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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P
Rating: 1 out of 5
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
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Response from France Trampoline
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
L
Rating: 4 out of 5
Good service. Some difficulties in assembly.
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N
Rating: 4 out of 5
Good advice, fast shipping, however many products are out of stock
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