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D
Rating: 4 out of 5
Good quality product with relatively simple instructions for assembly.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
Reset filtersB
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
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G
Rating: 1 out of 5
So it’s terrible with you, lost order, I only get refunded when you find the order, finally I’m offered a new delivery which I kindly accept and I receive an email 4 days later to tell me that there is a 2-month stock shortage, a joke!!! and yet I liked your concept, I hesitated with *** and well it would be ***. So I’m hesitant to give you a bad review on Google.
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Response from France Trampoline
Hello, I’m sorry to read this. Indeed, your order has unfortunately been lost, please believe that this is independent of our will. During the search, the soccer goal went out of stock. We apologize for the delay in searching and refunding, but in this case we must respect a process that takes time. We would be happy to give you a 5% voucher for your next purchase if you wish to order again on our site. Have a great day, the France Trampoline team.
C
Rating: 4 out of 5
Good provider, quality product and good phone contact, I highly recommend
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S
Rating: 4 out of 5
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
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J
Rating: 4 out of 5
Replacement of the jumping mat, still available after 7 years.
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A
Rating: 4 out of 5
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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J
Rating: 4 out of 5
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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P
Rating: 4 out of 5
Good waiting for the product
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S
Rating: 4 out of 5
Good product, although there is a lack of information about the tools that need to be used.
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D
Rating: 4 out of 5
Quality product.
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A
Rating: 4 out of 5
Product fully meets expectations.
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A
Rating: 4 out of 5
Good product but unfortunate delivery delay due to stock shortage
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F
Rating: 4 out of 5
Good product and timely delivery. I recommend.
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E
Rating: 1 out of 5
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
X
Rating: 4 out of 5
Good service
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J
Rating: 4 out of 5
Order received after a delay but excellent welcome and advice by phone before that!
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A
Rating: 4 out of 5
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
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T
Rating: 4 out of 5
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
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J
Rating: 4 out of 5
It's a shame that some products are not available for 3 months. We limited our order to the product in stock
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S
Rating: 4 out of 5
FAST DELIVERY. GOOD QUALITY OF THE PRODUCT
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B
Rating: 4 out of 5
The transaction went quite well overall. The product is of good quality. Only a small error in one element of the order makes me take away one star out of 5. An email to report the error and a reminder email were necessary to resolve the issue. Responses were quick in both cases.
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I
Rating: 4 out of 5
You should improve the description of the products you offer a bit.
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D
Rating: 4 out of 5
No problem in the ordering process. However, delivery time is very long (5 weeks)
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O
Rating: 4 out of 5
The material (28m zip line) is of very good quality (even used by adults)
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A
Rating: 4 out of 5
Very nice object. My son is very satisfied with his trampoline that bounces perfectly for all his jumps and rotations. The chosen size fits perfectly in our small garden. Only downside: the plastic hooks break easily and the Velcro of the protective belt of the net do not all match those of the net.
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M
Rating: 4 out of 5
Good quality trampoline. However, we were surprised by the opening system. It is very narrow and we have doubts about its durability over time.
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M
Rating: 4 out of 5
Very good service
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C
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Very good site, happy and welcoming staff, I recommend
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L
Rating: 4 out of 5
Fast delivery, successful appointment scheduling
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A
Rating: 4 out of 5
Nothing to report
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F
Rating: 4 out of 5
Delivery error at first. So the waiting time was long.
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F
Rating: 4 out of 5
Perfect
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V
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
A bit long delay!
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C
Rating: 4 out of 5
Slow delivery time but announced date delivered. In line with what I expected
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S
Rating: 4 out of 5
Very correct products, but a bit too expensive.
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B
Rating: 4 out of 5
Good
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