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D
Rating: 4 out of 5
Very happy with my order, the manual provided is less clear than the one on the website.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
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Rating: 4 out of 5
***
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C
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
A bit difficult to weld the pieces together, we took a long time to manually widen them so they would fit into each other (it's a rugby post)
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I
Rating: 4 out of 5
first quality trampoline, durable materials
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R
Rating: 4 out of 5
A quick and efficient service!
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J
Rating: 4 out of 5
The mat for the trampoline is of good quality
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J
Rating: 4 out of 5
product corresponding to my order
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J
Rating: 4 out of 5
Perfect
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S
Rating: 4 out of 5
Product conforms to the description
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E
Rating: 4 out of 5
this new net does not really differ from the first delivered and is not perfectly adapted..
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G
Rating: 4 out of 5
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
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B
Rating: 1 out of 5
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
C
Rating: 4 out of 5
Good advice by phone
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K
Rating: 4 out of 5
Très bien
B
Rating: 4 out of 5
Delivery a bit too long, over a month
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A
Rating: 4 out of 5
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
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R
Rating: 4 out of 5
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
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H
Rating: 4 out of 5
Product conforms but no explanations on how to fix the net.
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F
Rating: 1 out of 5
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
C
Rating: 1 out of 5
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
P
Rating: 4 out of 5
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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N
Rating: 4 out of 5
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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M
Rating: 4 out of 5
The products match my choice and are correct and very well suited.
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M
Rating: 4 out of 5
It's a shame that we had to wait several months between the time of the order and the time of delivery
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P
Rating: 1 out of 5
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
G
Rating: 4 out of 5
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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C
Rating: 4 out of 5
Good product but extremely long delivery time
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G
Rating: 4 out of 5
quality material used for many years
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H
Rating: 4 out of 5
Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)
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S
Rating: 4 out of 5
Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
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E
Rating: 4 out of 5
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
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C
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
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M
Rating: 4 out of 5
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
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J
Rating: 4 out of 5
a bit long delay
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G
Rating: 4 out of 5
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
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A
Rating: 1 out of 5
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
M
Rating: 4 out of 5
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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