Customer reviews of France Trampoline

Fast delivery and very clean and solid packaging.

Good phone contact and the delivery issue was quickly resolved.

Order placed on April 23, no news by May 13. Customer service does not respond.

Delivery times a bit long (1 month) but return following a phone call very quick and effective

All good

We had a circular hoop from the top of the net that broke during the first assembly. It's a shame we taped it... Can you replace it for us? We watched an online video before assembly, it's complementary to the manual to avoid mistakes when attaching the springs. You need to assemble the trampoline yourself to know how to disassemble it later Best regards

Product not received because the shipping company allegedly could not find the address

Nothing to report

I am satisfied with Trampoline Technik and the product, BUT the delivery with Kühne and Nagl took about 20 days and that only after many phone calls!!

Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.

Satisfied

The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.

The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***

Great item, however there were closer relay points for delivery than what was proposed! Best regards.

The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child

After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.

The material is very appealing to children, just missing a net at the top.

Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.

Everything went perfectly and the product meets expectations.

The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.

Good service, very fast delivery

Fast delivery, the net seems a bit less qualitative than the original, we will see over time...

Good quality trampoline but difficult to assemble in the absence of sufficiently detailed instructions in the assembly manual. Moreover, if we hadn't kept the tool to pull the springs from the old trampoline, we would never have managed to assemble it.

Product conforms to the description. Assembly requires good physical condition and at least 3 people are necessary at certain stages of construction.

The product is great, it has crazy success with friends and children who come to the house. We have negative remarks to make: The assembly of the dome and the slide is almost impossible with 2 adults, a 3rd person is needed. The manual should include a summary of the entire product: we assembled the dome entirely before realizing that we should not go all the way up to install the cabin. The spacing of the slide to stretch the fabric is mission impossible, we had to use a jack to get the gap!! There is a gap between the end of the cabin and the beginning of the slide because we could not adjust as requested in the manual, it does not work technically. Our daughter did not see the gap at one point and one leg went through, she hurt herself badly. To secure the fact of climbing on the dome and the monkey bridge we added anti-slip stickers, it would have been good if you thought to propose or provide it directly.

Very good.

super trampoline just one negative point nothing planned to fix it to the ground in case of wind

The material is quality as usual. Fast delivery. However, the slide had a part pre-assembled, which was pre-assembled upside down. We had to turn it around.

Ordered trampoline spare parts. Delivery to Switzerland unfortunately not possible. (= 4 stars) Therefore sent to a border station in Austria. Fast delivery. VAT refund worked smoothly, with customs receipt as pdf. Communication was good. Attention: Emails may end up in the spam folder.

Difficulty getting into the trampoline when the net is in place (opening too small)

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Quality material. Assembly a bit difficult (or poorly explained?) on certain points: safety net in particular

Purchase of a jump'up 300 trampoline, Perfect, quality, well-explained assembly and without much difficulty. Secured trampoline.

Inadequate after-sales assistance

Solid, good materials, both the structure and the net. Not easy to assemble (at least two people, one of whom should be handy) but it's worth it, we are reassured to have the children safe.

Some sides are a bit loose.

Correct delivery, missing some details regarding assembly but done alone by a non-handy person

I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...

The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.

Order tracking communication is top-notch