English 
I
Rating: 4 out of 5
Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
Reset filtersD
Rating: 4 out of 5
The trampoline I purchased is really beautiful and functional and meets my expectations. The downside is the shipping times and especially the delivery times which are really too long.
Translated reviews
B
Rating: 1 out of 5
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
Translated reviews
Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
F
Rating: 4 out of 5
One remark, I was given a delivery date and I was going on vacation in the 3 days that followed... the order therefore did not arrive on time. I could have organized myself differently if I had known. Otherwise, response to the email was quick. Very good overall
Translated reviews
P
Rating: 4 out of 5
-
Translated reviews
F
Rating: 4 out of 5
Overall good. Delivery times too long.
Translated reviews
O
Rating: 4 out of 5
Product conforms to the original
Translated reviews
C
Rating: 4 out of 5
Very good product. Easy assembly. My 12-year-old son almost assembled it by himself.
Translated reviews
I
Rating: 4 out of 5
Good quality.
Translated reviews
W
Rating: 4 out of 5
Multiple delays in delivery were less than pleasant. However, once the trampoline was finally shipped, everything went well and the goods are satisfactory. The assembly instructions are better in French than in German.
Translated reviews
E
Rating: 4 out of 5
Services nothing to complain about, top delivery, order a bit long but arrived on time.
Translated reviews
S
Rating: 1 out of 5
Not satisfied.
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
J
Rating: 4 out of 5
The jumping mat is very well made and also durable. Unfortunately, the delivery time was about 8 weeks.
Translated reviews
J
Rating: 4 out of 5
Very good advice provided by email to guide the purchase in the most pragmatic way possible.
Translated reviews
B
Rating: 4 out of 5
Correct and quality product, but the spring braking system is undersized for this 45 m zip line. You indicate that the max slope is 8% (the elevation is therefore 3.60 m) and that the max weight is 110 kg. The energy that the spring must be able to withstand should be: 110 X 9.81 X 3.60 = 3885 joules. However, the spring is completely compressed at 700 joules, which is very insufficient.
Translated reviews
D
Rating: 4 out of 5
Satisfied.
Translated reviews
B
Rating: 4 out of 5
Product compliant but very complicated attachments to install.
Translated reviews
G
Rating: 4 out of 5
Good service.
Translated reviews
J
Rating: 4 out of 5
Quality material very appreciated by the many users!
Translated reviews
J
Rating: 4 out of 5
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
Translated reviews
C
Rating: 4 out of 5
Great product. Very long delivery
Translated reviews
J
Rating: 4 out of 5
good quality item, long delivery times.
Translated reviews
D
Rating: 4 out of 5
Nothing to complain about. Compliant with the order
Translated reviews
S
Rating: 4 out of 5
Very long delivery
Translated reviews
O
Rating: 4 out of 5
4 stars, because just a size error in the jumping mat.. The second shipment was long..
Translated reviews
F
Rating: 4 out of 5
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
Translated reviews
P
Rating: 4 out of 5
Very fast delivery, quality material
Translated reviews
A
Rating: 4 out of 5
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
Translated reviews
E
Rating: 4 out of 5
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
Translated reviews
F
Rating: 4 out of 5
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
Translated reviews
J
Rating: 4 out of 5
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
Translated reviews
J
Rating: 1 out of 5
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
V
Rating: 4 out of 5
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
Translated reviews
G
Rating: 1 out of 5
Very disappointed with the net that raises the mat.
Translated reviews
Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
A
Rating: 4 out of 5
Very good quality product, I recommend it to everyone.
Translated reviews
D
Rating: 4 out of 5
Delivered on time.
Translated reviews
M
Rating: 4 out of 5
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
Translated reviews
C
Rating: 4 out of 5
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
Translated reviews
M
Rating: 1 out of 5
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
Translated reviews
Response from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
H
Rating: 4 out of 5
Product meets my expectations
Translated reviews