France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.
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Julien O.
Rating: 4 out of 5
following a purchase from 04/04/2020
Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!
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Timothée D.
Rating: 4 out of 5
following a purchase from 19/04/2020
Great products, too bad the delays are so long but it's worth the wait.
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Chrystele R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Long delivery but warned in advance and good follow-up afterwards
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Clément F.
Rating: 4 out of 5
following a purchase from 27/06/2020
Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.
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Isabelle S.
Rating: 4 out of 5
following a purchase from 20/07/2020
Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.
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Diletta D.
Rating: 4 out of 5
following a purchase from 19/06/2020
The trampoline I purchased is really beautiful and functional and meets my expectations. The downside is the shipping times and especially the delivery times which are really too long.
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Bertille D.
Rating: 1 out of 5
following a purchase from 15/07/2020
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Fabienne P.
Rating: 4 out of 5
following a purchase from 09/05/2020
One remark, I was given a delivery date and I was going on vacation in the 3 days that followed... the order therefore did not arrive on time. I could have organized myself differently if I had known. Otherwise, response to the email was quick. Very good overall
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Philippe B.
Rating: 4 out of 5
following a purchase from 24/06/2020
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François C.
Rating: 4 out of 5
following a purchase from 27/06/2020
Overall good. Delivery times too long.
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/05/2020
Product conforms to the original
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Cécile M.
Rating: 4 out of 5
following a purchase from 26/05/2020
Very good product. Easy assembly. My 12-year-old son almost assembled it by himself.
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Issoufi A.
Rating: 4 out of 5
following a purchase from 15/07/2020
Good quality.
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Wiebke F.
Rating: 4 out of 5
following a purchase from 26/05/2020
Multiple delays in delivery were less than pleasant. However, once the trampoline was finally shipped, everything went well and the goods are satisfactory. The assembly instructions are better in French than in German.
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Evelyne S.
Rating: 4 out of 5
following a purchase from 23/05/2020
Services nothing to complain about, top delivery, order a bit long but arrived on time.
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Sientje F.
Rating: 1 out of 5
following a purchase from 14/04/2020
Not satisfied.
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
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Jan-Herm A.
Rating: 4 out of 5
following a purchase from 29/05/2020
The jumping mat is very well made and also durable. Unfortunately, the delivery time was about 8 weeks.
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Jeanne S.
Rating: 4 out of 5
following a purchase from 30/06/2020
Very good advice provided by email to guide the purchase in the most pragmatic way possible.
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Bernard R.
Rating: 4 out of 5
following a purchase from 10/07/2020
Correct and quality product, but the spring braking system is undersized for this 45 m zip line. You indicate that the max slope is 8% (the elevation is therefore 3.60 m) and that the max weight is 110 kg. The energy that the spring must be able to withstand should be: 110 X 9.81 X 3.60 = 3885 joules. However, the spring is completely compressed at 700 joules, which is very insufficient.
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Danielle D.
Rating: 4 out of 5
following a purchase from 09/06/2020
Satisfied.
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Benoit M.
Rating: 4 out of 5
following a purchase from 17/06/2020
Product compliant but very complicated attachments to install.
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Gwenael L.
Rating: 4 out of 5
following a purchase from 09/06/2020
Good service.
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Jérôme L.
Rating: 4 out of 5
following a purchase from 23/05/2020
Quality material very appreciated by the many users!
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Johannes H.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
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Charlène L.
Rating: 4 out of 5
following a purchase from 05/04/2020
Great product. Very long delivery
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Julie C.
Rating: 4 out of 5
following a purchase from 02/05/2020
good quality item, long delivery times.
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Didier V.
Rating: 4 out of 5
following a purchase from 28/05/2020
Nothing to complain about. Compliant with the order
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Stephanie C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Very long delivery
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/06/2020
4 stars, because just a size error in the jumping mat.. The second shipment was long..
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Francoise E.
Rating: 4 out of 5
following a purchase from 22/06/2020
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
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Pauline M.
Rating: 4 out of 5
following a purchase from 04/07/2020
Very fast delivery, quality material
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Aline Q.
Rating: 4 out of 5
following a purchase from 22/05/2020
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
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Eric L.
Rating: 4 out of 5
following a purchase from 17/05/2020
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
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Frederic L.
Rating: 4 out of 5
following a purchase from 22/05/2020
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
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Julien T.
Rating: 4 out of 5
following a purchase from 10/05/2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
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James C.
Rating: 1 out of 5
following a purchase from 15/06/2020
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
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Véronique P.
Rating: 4 out of 5
following a purchase from 07/07/2020
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
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Gilles P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Very disappointed with the net that raises the mat.
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Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
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Amadi A.
Rating: 4 out of 5
following a purchase from 27/04/2020
Very good quality product, I recommend it to everyone.
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