Customer reviews of France Trampoline

9,4 /10

Based on 22 064 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1 and 4 stars

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Annette D.

Published on 02/07/2020 à 16h46 following a purchase from 15/05/2020

Satisfied with the order, although the trampoline is of another brand I was able to adapt the net.

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Jerome M.

Published on 30/06/2020 à 09h20 following a purchase from 04/05/2020

The product is compliant and of quality.. However, the delivery did not go as planned... no contact from the delivery person to define the delivery day.. being a merchant I had to call customer service twice to be sure about delivery details.. which is not very serious either but I had to organize myself on the spot... too bad

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Stéphanie M.

Published on 30/06/2020 à 08h25 following a purchase from 18/05/2020

Delivery too long

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Laurent M.

Published on 29/06/2020 à 13h14 following a purchase from 01/05/2020

Very happy with the trampoline, however the anchoring kit is of mediocre quality, especially the straps, one broke while tightening it by hand, I dare not imagine the day when the wind blows at over 100 km/h

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Elodie C.

Published on 28/06/2020 à 20h52 following a purchase from 06/05/2020

My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.

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Response from France Trampoline Published on 10/05/2020

Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team

Fabrice L.

Published on 28/06/2020 à 10h38 following a purchase from 14/05/2020

Very responsive and professional.

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Maurice B.

Published on 28/06/2020 à 09h29 following a purchase from 10/04/2020

It's a shame that we have to wait two months to receive a product!!!

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Sebastien C.

Published on 27/06/2020 à 09h54 following a purchase from 04/05/2020

Nothing to report except that I ordered a spring and the trampoline ladder in a second order, I placed this order at least a month ago and I still have nothing or any information; it's a bit of a shame

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Nelly T.

Published on 24/06/2020 à 21h14 following a purchase from 10/05/2020

Product ordered during confinement so arrived quite late but very satisfied with our purchase, good quality-price ratio and easy to install

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Jacques P.

Published on 22/06/2020 à 17h17 following a purchase from 13/05/2020

Good quality material and delivered quickly. More accessories would be needed to fully use the 15m available.

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Soleman A.

Published on 22/06/2020 à 16h38 following a purchase from 06/05/2020

Pleasant contact by phone and well-followed delivery

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Philippe C.

Published on 22/06/2020 à 13h34 following a purchase from 08/05/2020

Items found easily, description and advice on the site clear. Only downside, the delivery, no information from the carrier on the expected date, and products left with the neighbor without any possible control

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Stéphanie G.

Published on 22/06/2020 à 11h54 following a purchase from 11/05/2020

Very good product

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Laurence G.

Published on 22/06/2020 à 09h26 following a purchase from 06/05/2020

Hello, Package received incomplete, too bad. So we had to wait for a second shipment to enjoy our purchase. Otherwise, the product meets our expectations.

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Jerome M.

Published on 19/06/2020 à 20h56 following a purchase from 28/04/2020

Trampoline delivered within the expected time frame. Very good quality material. Assembly more difficult. Manual not always clear, and online videos quite brief.

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Christel V.

Published on 17/06/2020 à 19h59 following a purchase from 05/05/2020

Very satisfactory.

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Fabien C.

Published on 17/06/2020 à 15h52 following a purchase from 13/04/2020

Very good site with professional product and service

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Veronique E.

Published on 17/06/2020 à 14h49 following a purchase from 28/03/2020

A product advertised as in stock that was delivered more than a month after the order!

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Response from France Trampoline Published on 29/03/2020

Hello, Thank you for taking the time to leave us a comment. We indeed faced many challenges in our restocking during the particular period related to Covid-19, however, the estimated shipping date is clearly mentioned on each product sheet, which takes into account restocking periods. We apologize for the delay in delivering your order and remain at your disposal for any questions. The France Trampoline team

Eric M.

Published on 17/06/2020 à 13h45 following a purchase from 07/04/2020

normal service

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Yohann T.

Published on 17/06/2020 à 12h41 following a purchase from 10/04/2020

The mat corresponds to our frame

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Sandrine A.

Published on 17/06/2020 à 09h40 following a purchase from 25/04/2020

My children are very happy, they are always in it, they have fun, it's a good brand and you should recommend it everywhere in France.

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Helmut G.

Published on 17/06/2020 à 09h25 following a purchase from 07/04/2020

Unfortunately long delivery time (Covid 19?) otherwise everything is fine.

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Franz B.

Published on 16/06/2020 à 19h15 following a purchase from 03/04/2020

We waited about 3 weeks, often called, and were always told it takes a long time because of Corona. But in reality, the package was sitting in the corner without data and was not shipped. I will not buy anything from this provider anymore.

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Response from France Trampoline Published on 06/04/2020

Good day, first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order took so long: the preparation error of your package is of course very rare, errors can unfortunately occur. We apologize again for this inconvenience and wish you a nice time on your trampoline! Your Trampolin-Technik Team

Caroline G.

Published on 16/06/2020 à 14h44 following a purchase from 27/03/2020

Too long. Lack of information on the duration. Lack of friendliness.

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Response from France Trampoline Published on 28/03/2020

Hello, First of all, thank you for taking the time to leave us a comment. We were able to verify the information related to your order and indeed, due to a late restocking related to logistical difficulties and circulation during the confinement period, the delivery could only take place in early May. We apologize for these abnormally long delays on one hand, but especially for the lack of communication regarding the situation you mentioned. We are doing everything possible to ensure that this situation does not happen again in the future. We remain at your disposal, the France Trampoline team.

Elise G.

Published on 16/06/2020 à 12h21 following a purchase from 03/05/2020

Clarity of the site, transparency of information on delivery times, personalized responses by phone in case of questions, order arrived well before the expected date.

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Laurent L.

Published on 16/06/2020 à 10h48 following a purchase from 19/04/2020

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Wesley S.

Published on 15/06/2020 à 17h13 following a purchase from 02/05/2020

Very good

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Loic B.

Published on 15/06/2020 à 11h30 following a purchase from 05/05/2020

perfect

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Serge R.

Published on 14/06/2020 à 20h20 following a purchase from 04/05/2020

Delivered material corresponding to the need and to the description made on the site. Satisfied

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Hamza Z.

Published on 14/06/2020 à 16h59 following a purchase from 09/04/2020

Product conforms to the presentation, easy to assemble. Delivery time a bit long

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Cyril L.

Published on 14/06/2020 à 12h58 following a purchase from 14/04/2020

a bit disappointed because I was warned that there was a delay for the restock of my order. However, the total price of the purchase was debited even though the site didn't even have the product in its warehouses 1 month before delivery.

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Priscilla B.

Published on 14/06/2020 à 09h50 following a purchase from 25/04/2020

Good

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Guy B.

Published on 14/06/2020 à 09h22 following a purchase from 28/04/2020

Product received as expected

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Podolak M.

Published on 13/06/2020 à 21h15 following a purchase from 01/05/2020

Good product, but... The nuts are low quality. I replaced everything with stainless steel locking (2 E for the 8). 2 small frays on the steel wire that braids the cable. The spacing of the tensioner is insufficient to fit both sides of the cable. It's not a big deal, but it bothers me. I like things to fit properly! At this selling price, we shouldn't be *** Euros short to provide quality materials! The set works and the kids are happy.

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Magali R.

Published on 13/06/2020 à 14h13 following a purchase from 15/04/2020

The jump'up 390 is really great, but it started to squeak from the first week, which is very annoying when we are outside with the kids.

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Martine G.

Published on 11/06/2020 à 17h16 following a purchase from 26/04/2020

Easy installation, it would be nice if there was a criterion to stop turning for the tensioner.

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Christophe C.

Published on 10/06/2020 à 18h12 following a purchase from 16/04/2020

Very good product.

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Sami A.

Published on 10/06/2020 à 11h10 following a purchase from 14/04/2020

Very good, quality product, assembly instructions lack precision in certain situations and are incomplete in others. Otherwise, very satisfied with the purchase

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Bertrand L.

Published on 09/06/2020 à 18h17 following a purchase from 26/03/2020

Very good, I recommend.

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Rodrigue D.

Published on 09/06/2020 à 12h10 following a purchase from 24/04/2020

Good advice, fast delivery.

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