Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Martine G.

Published on 11/06/2020 à 17h16 following a purchase from 26/04/2020

Easy installation, it would be nice if there was a criterion to stop turning for the tensioner.

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Christophe C.

Published on 10/06/2020 à 18h12 following a purchase from 16/04/2020

Very good product.

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Sami A.

Published on 10/06/2020 à 11h10 following a purchase from 14/04/2020

Very good, quality product, assembly instructions lack precision in certain situations and are incomplete in others. Otherwise, very satisfied with the purchase

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Bertrand L.

Published on 09/06/2020 à 18h17 following a purchase from 26/03/2020

Very good, I recommend.

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Rodrigue D.

Published on 09/06/2020 à 12h10 following a purchase from 24/04/2020

Good advice, fast delivery.

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Manuel A.

Published on 08/06/2020 à 10h13 following a purchase from 13/04/2020

Good quality carpet, excellent shipping and top order procedure... I recommend it

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Elisabeth D.

Published on 07/06/2020 à 08h18 following a purchase from 13/04/2020

Order conforms. Customer service attentive and responsive.

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Gerard L.

Published on 06/06/2020 à 08h21 following a purchase from 01/04/2020

Very good telephone reception from the person in charge of customer relations.

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Emmanuel S.

Published on 03/06/2020 à 12h40 following a purchase from 22/04/2020

Product in line with my expectations

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Mélanie G.

Published on 02/06/2020 à 21h58 following a purchase from 05/04/2020

Product in line with our expectations, fast delivery despite the lockdown, very good.

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Claude C.

Published on 02/06/2020 à 19h32 following a purchase from 11/04/2020

Services and delivery without surprises.

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Benjamin D.

Published on 02/06/2020 à 18h46 following a purchase from 21/04/2020

Good product

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Laurie S.

Published on 02/06/2020 à 09h27 following a purchase from 23/04/2020

The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!

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Response from France Trampoline Published on 27/04/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team

Brigitte D.

Published on 02/06/2020 à 08h12 following a purchase from 21/04/2020

Nothing to report

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Jean-Paul P.

Published on 01/06/2020 à 21h56 following a purchase from 16/04/2020

Nothing to report

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Denjean M.

Published on 01/06/2020 à 18h36 following a purchase from 20/04/2020

We were delivered on time... However, the address, which was incorrectly stated, had not been corrected... and the delivery person was relevant....

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Annelore P.

Published on 01/06/2020 à 14h50 following a purchase from 19/04/2020

Fast delivery time. However, it is a pity to have to request the assembly instructions after delivery. It could have been included with the product or more ecologically, via access on your site.

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Thierry Q.

Published on 01/06/2020 à 11h47 following a purchase from 21/04/2020

One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.

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Response from France Trampoline Published on 22/04/2020

Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team

Jean-Luc R.

Published on 31/05/2020 à 20h42 following a purchase from 20/04/2020

I am satisfied with my order, product compliant with my expectations.

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Cedric C.

Published on 31/05/2020 à 17h58 following a purchase from 07/04/2020

Very good site, nothing to complain about

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Nathalie D.

Published on 31/05/2020 à 12h22 following a purchase from 14/04/2020

Good product and serious.

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Alexis R.

Published on 31/05/2020 à 09h47 following a purchase from 10/04/2020

Quick and precise response to my email

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Rodrigo A.

Published on 30/05/2020 à 21h11 following a purchase from 17/04/2020

Order: perfect Delivery: average. They used a carrier with limited availability and solutions for the delivery truck. Very friendly delivery person and in the end everything went well. Product quality: Very satisfied, a small defect after a few months, but the customer service is very efficient.

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Sebastien V.

Published on 28/05/2020 à 18h53 following a purchase from 30/03/2020

Order compliant. Good product and fast delivery

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Didier B.

Published on 28/05/2020 à 16h27 following a purchase from 07/04/2020

Meets expectations in every way.

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Aurelie G.

Published on 28/05/2020 à 13h20 following a purchase from 29/02/2020

Very long delivery times...

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Corinne T.

Published on 28/05/2020 à 08h19 following a purchase from 14/04/2020

Consistent quality, for consumables, pay attention to the measurements that have evolved since the launch of the products (our trampoline must be about fifteen years old)

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Juan Luis G.

Published on 27/05/2020 à 15h13 following a purchase from 14/04/2020

Perfect material and excellent quality Acceptable delivery time Customer service... was not as expected, I simply made an inquiry to know how long the order would take (which by the way arrived on the expected date) and the person who attended me neither gave me any response nor knew how to empathize with me, it was like calling a customer service number of a telephone company

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Sophie P.

Published on 27/05/2020 à 14h31 following a purchase from 13/04/2020

Fast delivery. Product meets my needs.

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Patrick G.

Published on 27/05/2020 à 08h32 following a purchase from 06/04/2020

Very good.

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Florent E.

Published on 26/05/2020 à 18h46 following a purchase from 13/04/2020

The net is too juicy, impossible to close.

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Olivier O.

Published on 26/05/2020 à 14h40 following a purchase from 25/02/2020

Good product despite a quick issue with the jumping mat that was quickly replaced via customer service. To recommend.

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Romain R.

Published on 26/05/2020 à 10h19 following a purchase from 13/04/2020

Good

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Aravinthan S.

Published on 25/05/2020 à 12h50 following a purchase from 12/04/2020

Zip line meets expectations and is of good quality. It makes my daughters happy. The instructions are quite complete but there is one important detail missing in my opinion: what do we do with the return of the line once we go around the tree? Should we cut the remaining length? I opted for a loop to pass the line back through the clamps towards the arrival tree.

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Yann T.

Published on 25/05/2020 à 09h28 following a purchase from 05/04/2020

Very good

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Vincent B.

Published on 24/05/2020 à 18h53 following a purchase from 07/04/2020

Easy order. Delivered without hassle. Compliant products.

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German G.

Published on 24/05/2020 à 13h37 following a purchase from 03/04/2020

Everything is very good.

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Jean-Marie M.

Published on 24/05/2020 à 13h14 following a purchase from 09/04/2020

GOOD QUALITY MATERIAL... PRICE ACCORDINGLY!

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Noe F.

Published on 19/05/2020 à 11h28 following a purchase from 03/04/2020

Everything OK, although the model I requested did not appear on the website and I had to contact you beforehand by email.

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Armin K.

Published on 07/05/2020 à 19h24 following a purchase from 19/03/2020

I am very satisfied with the processing and service. Function of the trampoline is great, kids are thrilled. I would have a few improvements regarding the assembly instructions and processing, for example, the instructions are not clearly understandable, but that is the case with most instructions (should be written by someone who has never assembled it). I had to bend the brackets of the net attachment rods with pliers so that I could put the counterpart on. The green band around is good for protection, but the Velcro fasteners did not fit.

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