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E
Rating: 4 out of 5
Some products are misclassified on the site.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
Quality service and callback to check in, perfect delivery and very nice quality trampoline.
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S
Rating: 4 out of 5
Good advice, friendly. Products matching my expectations.
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C
Rating: 4 out of 5
The instructions need to be revised.. 4 parts did not have the correct number... and the pliers (included) are not suitable for the requested assembly... otherwise the football cage is very good and my children are delighted!
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S
Rating: 1 out of 5
no reception to date and the payment has been cashed
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team
A
Rating: 4 out of 5
Impeccable product! No regrets Fast delivery
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D
Rating: 4 out of 5
Quality service. Good phone reception.
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J
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Well-constructed site, easy to find the broken part and nice to have a brand that stands by its products over time
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M
Rating: 4 out of 5
We bought our trampoline 8 years ago; very solid, never moved, good quality but has deteriorated with the weather conditions as it was never stored or disassembled the net. That's why we ordered a new net and frame to fully enjoy our Jump 360 trampoline again.
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C
Rating: 4 out of 5
I needed to contact them before the purchase to ensure I was ordering the right product (replacement jumping mat) that I needed and before delivery (lockdown period delaying it). Both times, I was welcomed well and received clear, precise answers that later proved to be correct. Package arrived in very good condition. I only gave 4 stars because the paint from the designs on the mat slightly stained the children's synthetic clothes; too bad.
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A
Rating: 4 out of 5
Professional and commercial
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B
Rating: 4 out of 5
Correct delivery and packaging. Quality product.
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P
Rating: 4 out of 5
Quick, friendly, and competent telephone reception.
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V
Rating: 4 out of 5
Nothing to report
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M
Rating: 4 out of 5
no problems with delivery nor apparently with the quality; assembly instructions were unclear, had to go online to find clear explanations, a waste of time....
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L
Rating: 4 out of 5
I appreciated receiving a questionnaire to ensure that the ordered product is compliant.
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S
Rating: 4 out of 5
Professional team, attentive to the customer. Product received well packaged and of quite good quality.
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G
Rating: 4 out of 5
Quality customer service. Nothing to report.
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N
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Speed and efficiency of delivery, product meets our expectations
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M
Rating: 4 out of 5
Very good apparent quality, to be verified over time but it inspires confidence.
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A
Rating: 4 out of 5
Delivery too long nonetheless: over a month...
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M
Rating: 1 out of 5
goods not yet received
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P
Rating: 1 out of 5
I have not yet received the product that I ordered over two weeks ago, even though it is supposed to be in stock. ***
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O
Rating: 4 out of 5
Delivery on time and packaging in good condition. Perfect
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D
Rating: 4 out of 5
Delivery on time. Friendly delivery person - helped me transport the order to the desired storage place. Good service. Regarding the product design: the attachment of the safety net posts to the trampoline legs is difficult, inserting the strap requires a lot of force. The instruction manual is not very clear either. However, once the assembly is complete, the whole thing is perfectly stable.
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B
Rating: 4 out of 5
Delivery during confinement. My son was happy and almost kissed the delivery man!!! The fabric received is much thinner than the one I had before... I did not expect this quality.... we will see in use.... Thank you
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M
Rating: 4 out of 5
Quality telephone reception during confinement, however the speech was not always the same! Poor communication between the shipping platform and the telephone platform! I really waited a long time for my trampoline despite ordering by phone just before confinement...
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R
Rating: 4 out of 5
Product arrived in a size L box instead of XL, but ultimately conforms to the order.
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B
Rating: 4 out of 5
Order received well and meets my expectations. A bit expensive for plastic but still of better quality than the kan.....'! Delays a bit long due to confinement but overall satisfied.
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R
Rating: 4 out of 5
We struggled a bit to stretch it but once well installed it's great for both kids and adults
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W
Rating: 4 out of 5
satisfied
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V
Rating: 4 out of 5
Net, mat and foams conform to my expectations. Quality products. Quick and efficient contact with customer service. Delivery ok
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K
Rating: 1 out of 5
The goods still have not arrived
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A
Rating: 4 out of 5
Very good quality, noticeable right from the assembly.
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L
Rating: 4 out of 5
Nothing to complain about regarding the quality of the trampoline. However, it is delivered without a ladder, it's a pity that this is not clearly specified at the time of purchase.
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T
Rating: 4 out of 5
Order arrived quickly and super quality
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V
Rating: 4 out of 5
Very nice trampoline. Practical for small spaces. The quality of service is correct. The only downside is the assembly manual which confused us more than helped with the assembly. However, do not embark on this project if there are not at least three people to assemble it. My husband and I struggled. Four hours to assemble it cost us. In the end, the last leg was connected without the joint so that it could connect.
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C
Rating: 4 out of 5
Good delivery and product well packaged. Meets our expectations. The delay was only slightly postponed despite the health crisis
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