The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The package arrived late compared to the date it was said and I had to go pick it up at the carrier if not it would have taken another 7 days, not a good order for me, I do not recommend
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your order went poorly. Please know that we have opened an internal investigation to better understand what may have happened. Do not hesitate to contact us for any further information, we remain at your disposal. Best regards, the France Trampoline team
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Armand F.
Rating: 4 out of 5
following a purchase from 16/01/2020
Good service good advice
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Gilles P.
Rating: 4 out of 5
following a purchase from 10/01/2020
Compliant
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Henri P.
Rating: 4 out of 5
following a purchase from 06/01/2020
I confused hexagonal and round on the site. Error noticed by a sales advisor: well done and thank you again. Okay, I didn't pay enough attention, but you could be more precise/clear about the choice of model/spare parts to reduce errors like mine. Off topic: (I tripled the anchor points)(visdeterre.com), one amount bent due to the wind + broken hoop (year n°1). Never again will I disassemble just before the storm starts (I was a bit scared once...)
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Gwénael M.
Rating: 4 out of 5
following a purchase from 02/01/2020
Product received quickly but not at the right pickup point.
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Vincent B.
Rating: 4 out of 5
following a purchase from 01/01/2020
Very good service except for the delivery which had to be rescheduled so that I could be present and help the delivery person as he was unable to unload the packages alone due to their size. It would be good in the future to plan for a second delivery person or a truck with a larger lift gate to maneuver easily and without risk.
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Soomi J.
Rating: 4 out of 5
following a purchase from 28/12/2019
Fantastic trampoline and correct material. The only problem is the transport agency (or the delivery person) lazy and unpresentable.
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Vincent B.
Rating: 4 out of 5
following a purchase from 16/12/2019
Very good.
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Angèle G.
Rating: 4 out of 5
following a purchase from 21/12/2019
Very good without issues, EXCEPT the delivery, the delivery person set a day and a time slot to drop off the package, but in the end, I wasn't even contacted by phone when he didn't see me arrive, so the delivery person signed for me and left the package in front of my entrance door visible to everyone on the street (it could have been stolen). I am correct because I did not make a scandal and said that I had not received anything as many people could have done to get another one.
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Nicole M.
Rating: 4 out of 5
following a purchase from 20/12/2019
No problem, delivery on time.
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Odile F.
Rating: 4 out of 5
following a purchase from 19/12/2019
Perfect but assembly a bit laborious. Assembly manual lacks clarity.
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Marie Denise D.
Rating: 4 out of 5
following a purchase from 13/12/2019
No problem with the product. Less satisfied with the carrier who did not respect the indicated date.
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Denise M.
Rating: 4 out of 5
following a purchase from 14/12/2019
Everything went well. Excellent service
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Andre C.
Rating: 4 out of 5
following a purchase from 16/12/2019
Problem with delivery because wrong package. We had to reschedule a second appointment with the carrier.
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Daniel B.
Rating: 4 out of 5
following a purchase from 15/12/2019
Good provider. Speed.
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Elodie L.
Rating: 4 out of 5
following a purchase from 12/12/2019
We are very satisfied with the quality of the trampoline and our son is delighted.
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Sébastien B.
Rating: 4 out of 5
following a purchase from 10/12/2019
Super fast. However, the carrier never contacted me to make an appointment, which was mentioned in the service information. He passed by, found the door closed, left a notice of passage. I was contacted by phone a few days later to make an appointment this time. Everything went well
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Daniel L.
Rating: 4 out of 5
following a purchase from 12/12/2019
Excellent telephone contact, very well advised.
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Rafael F.
Rating: 4 out of 5
following a purchase from 07/12/2019
Good follow-up of the delivery and compliance with deadlines.
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Carine B.
Rating: 4 out of 5
following a purchase from 07/12/2019
Very good protective packaging for the trampoline mat and the ordered springs. Fast and efficient service of great quality.
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Vincent G.
Rating: 4 out of 5
following a purchase from 08/12/2019
Fast delivery. Damaged box but the contents do not seem to be deteriorated, we will see during assembly in good weather...
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Olivier O.
Rating: 4 out of 5
following a purchase from 07/12/2019
Serious company respecting delivery deadlines. Quality products. Nothing to report. Request to have a more extensive range in 'ninja' courses
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Denis A.
Rating: 4 out of 5
following a purchase from 08/12/2019
Quality trampoline
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Thomas B.
Rating: 4 out of 5
following a purchase from 08/12/2019
Everything was perfect except for the delivery, the carrier left the pallet on the road in front of my house, he could have at least put it on the sidewalk.
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Michael B.
Rating: 4 out of 5
following a purchase from 13/12/2019
Good service. Fast delivery. Keep it up.
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Christian P.
Rating: 4 out of 5
following a purchase from 29/11/2019
The wait was long.
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Emilie C.
Rating: 4 out of 5
following a purchase from 28/11/2019
Top notch
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Myriam L.
Rating: 4 out of 5
following a purchase from 27/11/2019
speed of delivery, good advice by phone for purchase and assembly
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Laure M.
Rating: 4 out of 5
following a purchase from 28/10/2019
Good
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Nathalie M.
Rating: 1 out of 5
following a purchase from 28/08/2019
3 months delay to receive the products but *** debited in a week is unacceptable
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order did not bring you complete satisfaction. However, in the case of orders for products that are being restocked, the estimated return date to stock is systematically specified in the product description on our site as well as in the cart before validating the order. To avoid having to pay for the products at the time of the order, we recommend in these cases to opt for payment by check. This is only cashed at the time of shipment of the order. We remain at your disposal for any further information, Best regards, The France Trampoline team
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Andreas S.
Rating: 4 out of 5
following a purchase from 24/11/2019
The ordering process is typical for the internet. Register, select, order, pay. The delivery time is a bit long.
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Florence M.
Rating: 4 out of 5
following a purchase from 27/09/2019
I am satisfied with the product; easy to put on and well adapted.
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Florent B.
Rating: 4 out of 5
following a purchase from 31/10/2019
Trampoline that meets my expectations. Very easy to assemble, instructions perfectly readable. Please avoid the carrier you used to deliver to me; a disaster. Appointment with them, they never came nor even warned me that they wouldn't come. I had to go to their premises to pick up the goods. They are as described in the comments found online.
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Sophie L.
Rating: 4 out of 5
following a purchase from 24/10/2019
****
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Eric S.
Rating: 4 out of 5
following a purchase from 24/10/2019
Assembly instructions need improvement in my opinion
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Olivier S.
Rating: 4 out of 5
following a purchase from 12/10/2019
Everything is okay
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Denis S.
Rating: 4 out of 5
following a purchase from 14/10/2019
Quality service
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Pascale D.
Rating: 4 out of 5
following a purchase from 18/10/2019
Precise and perfect delivery
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Laura R.
Rating: 4 out of 5
following a purchase from 15/10/2019
Good quality, but very difficult to assemble. Putting on the springs is not something anyone can do.
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Maryline Q.
Rating: 4 out of 5
following a purchase from 16/10/2019
Satisfied with this order which follows a complaint made by email on the site. However, I would have liked to have a human contact to inform me of the acknowledgment of my complaint and to tell me that an order was launched to replace the defective item.
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