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A
Rating: 4 out of 5
Perfect very fast delivery and product exactly as we expected
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
Reset filtersP
Rating: 4 out of 5
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
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Response from France Trampoline
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: [email protected]. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
B
Rating: 1 out of 5
I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.
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Response from France Trampoline
Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team
J
Rating: 1 out of 5
I had to reorder products even though it was a break under warranty.
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Response from France Trampoline
Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team
B
Rating: 4 out of 5
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
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D
Rating: 4 out of 5
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
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F
Rating: 4 out of 5
Packaging just strong enough.
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P
Rating: 4 out of 5
not only concerns my last order but also the previous order regarding a trampoline
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M
Rating: 4 out of 5
I am satisfied with the purchase
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L
Rating: 4 out of 5
Satisfactory product. To be confirmed over time
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A
Rating: 4 out of 5
Hello, I am satisfied with the product overall. The only downside is that I already have about fifteen plastic hooks that serve to hold the protective net which are already broken.
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C
Rating: 1 out of 5
I bought a trampoline about 1 month ago, and as of today it still hasn't arrived. I have sent several emails to get information and I am still waiting.
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Response from France Trampoline
Sir, Madam, we understand your message, as your order is blocked at the agency in Barcelona, waiting to be sent to the final delivery agency and then to your locality. However, as explained with customer service, due to local flooding around Valencia, your city is currently inaccessible for deliveries. We also find this problematic, but we must wait for the situation to normalize and for the carriers to obtain authorization to circulate again. Please know that the carriers also have little interest in holding your order; they need the space to work and move their goods daily. We appreciate your patience. Take care, The JUMP IN SPAIN team.
P
Rating: 4 out of 5
easy access to the sales service; clear explanations, tailored to my request; substantial discount; delivery as agreed on the right date very well planned with a wide time slot, without notifying the exact arrival time as requested during the appointment, delivery in good condition, a bit rushed the delivery person was in a hurry to leave material not yet assembled so no comment on the contents of the package
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J
Rating: 4 out of 5
good service
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T
Rating: 4 out of 5
Super fast delivery
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L
Rating: 4 out of 5
The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.
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P
Rating: 4 out of 5
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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G
Rating: 4 out of 5
Good service
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F
Rating: 4 out of 5
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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A
Rating: 4 out of 5
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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A
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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P
Rating: 4 out of 5
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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D
Rating: 4 out of 5
Delivery on time
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M
Rating: 1 out of 5
Goods were not delivered by the shipping company DPD. Money for nothing
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Response from France Trampoline
Dear Madam, dear Sir, we have taken note of your message regarding the delivery of a fiberglass arch, which was allegedly not carried out by the carrier. We have requested the signed delivery receipt from the carrier and it is possible to contest the signature if it is not your own or that of a family member. Our customer service is open all year round and you can contact them directly to resolve this issue. The Trampoline Technik Team.
C
Rating: 4 out of 5
Correct price and very fast delivery. I hope the seams are strong and that the jumping mat of my trampoline lasts longer than the previous one (4 years)...
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T
Rating: 1 out of 5
An absolute disgrace and disaster to order a trampoline from you. Parts were delivered 4 times, 4 times too few and the wrong parts were delivered. It took over a month until I had all the parts for the trampoline and could completely assemble it. I would like to give no stars at all, unfortunately this is not possible.
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Response from France Trampoline
Dear Madam, dear Sir, we are sorry that you did not like our fiberglass arches. However, we are not sure if this review is directed at us, as you did not order a trampoline from us, but only a set of fiberglass arches for securing a trampoline net. Furthermore, we could not find any email communication with our customer service regarding your order or the return of parts, as indicated in your review. Please do not hesitate to contact us again if you would like to update your review. At your service,
F
Rating: 4 out of 5
Fully satisfied in everything, perhaps the length of the elastics is a little too precise
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V
Rating: 4 out of 5
The foam is larger than the circumference of the trampoline. Although it is the right model.
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C
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Serious carrier, package slightly damaged but not severely.
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É
Rating: 4 out of 5
Very good.
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D
Rating: 4 out of 5
Nothing to report.
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M
Rating: 4 out of 5
Good service! Thank you.
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N
Rating: 4 out of 5
Very good quality, fast and efficient delivery.
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L
Rating: 4 out of 5
Satisfied with the handling of my order.
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N
Rating: 1 out of 5
Hello, Items thrown in a box and shipped. No protection. Items arrived with scratches....... In short, given the price of shipping..... it's really not great.... Especially since we have been used to much better.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused regarding your fiberglass arches purchased as spare parts. We are forwarding the information regarding your order to the preparation service. According to their specifications, all items sent are well protected before being handed over to the carrier to avoid this kind of situation. We renew our apologies. The France Trampoline team.
E
Rating: 4 out of 5
CLEAR AND EASY TO USE SITE
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J
Rating: 4 out of 5
very good
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J
Rating: 4 out of 5
Replacement identical to my trampoline mat with 120 springs dating back 15 years. Impeccable, plus there is a delivery tracking to ensure everything is okay.
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