Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Franck M.

Published on 17/07/2019 à 12h59 following a purchase from 26/06/2019

Delivery on time with a very good level of service considering the bulk of the package.

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Laetitia B.

Published on 16/07/2019 à 17h31 following a purchase from 20/06/2019

Very nice product

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Sarah B.

Published on 16/07/2019 à 15h45 following a purchase from 23/06/2019

Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.

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Response from France Trampoline Published on 26/06/2019

Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team

Catherine P.

Published on 14/07/2019 à 20h33 following a purchase from 23/06/2019

Complete and well-packaged material

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Stéphanie K.

Published on 14/07/2019 à 09h52 following a purchase from 23/06/2019

Fast shipping and item meets our expectations

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Benedicte D.

Published on 13/07/2019 à 15h33 following a purchase from 31/05/2019

nothing to say except the delivery was a bit long

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Ina S.

Published on 10/07/2019 à 13h45 following a purchase from 15/06/2019

Super price-performance ratio! I would have liked better information about the delayed delivery date. I asked twice and received no response, only when the protective cover was actually delivered.

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Vincent B.

Published on 08/07/2019 à 12h10 following a purchase from 14/06/2019

Fast delivery, easy assembly, but very average bounce, I somewhat regret this purchase because the bounce is either too heavy or too weak, which is not pleasant.

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Pierre M.

Published on 02/07/2019 à 16h16 following a purchase from 10/06/2019

Superb

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Alain V.

Published on 01/07/2019 à 18h50 following a purchase from 07/06/2019

poor consideration by customer service of the problem encountered with the zip line after only a week of use

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Response from France Trampoline Published on 10/06/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team

Laetitia P.

Published on 01/07/2019 à 17h34 following a purchase from 09/06/2019

perfect!

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Marc D.

Published on 01/07/2019 à 08h26 following a purchase from 07/06/2019

Good product and good service

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Edmonde G.

Published on 27/06/2019 à 12h46 following a purchase from 06/06/2019

Good contact with your services; package compliant delivery on time; the product meets my expectations.

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Gwenael L.

Published on 27/06/2019 à 10h37 following a purchase from 06/06/2019

Good quality product.

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Cyril B.

Published on 27/06/2019 à 10h29 following a purchase from 21/05/2019

Good.

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Anaïs B.

Published on 26/06/2019 à 21h24 following a purchase from 01/06/2019

Fast and quality product.

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Margreeth B.

Published on 26/06/2019 à 12h55 following a purchase from 05/06/2019

Good service.

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Sofian B.

Published on 25/06/2019 à 20h44 following a purchase from 03/06/2019

Well-made site and the person I placed my order with was great!

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Hoebler C.

Published on 25/06/2019 à 20h26 following a purchase from 03/06/2019

Everything was compliant except for a missing tip out of the 8 ordered. And it was sent to me when I reported the problem.

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Sophie B.

Published on 25/06/2019 à 18h28 following a purchase from 02/06/2019

good

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Cecilia F.

Published on 25/06/2019 à 15h42 following a purchase from 04/06/2019

Difficult assembly but after several hours we have a stable trampoline and dynamic jumps despite the child's light weight, the flips follow one another. Very well advised over the phone.

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Laurent C.

Published on 24/06/2019 à 13h28 following a purchase from 31/05/2019

good service

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Jacky V.

Published on 22/06/2019 à 20h26 following a purchase from 30/05/2019

Orient to say Correct

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Eric G.

Published on 20/06/2019 à 21h12 following a purchase from 30/05/2019

Good quality product, fast delivery, very good

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Stéphane C.

Published on 20/06/2019 à 14h45 following a purchase from 27/05/2019

Good service

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Céline B.

Published on 20/06/2019 à 09h59 following a purchase from 22/05/2019

very good except for the time slot proposed for delivery: 9am-3pm !!!!! that works for people who do not work....

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Javiera C.

Published on 19/06/2019 à 16h50 following a purchase from 28/05/2019

The only problem we had was that they sent us two fewer T joints and when they sent them, they sent some that were smaller than those of the trampoline we bought, they should improve in ensuring that all the pieces are there and that they are the correct ones before sending the order, everything else was fine, they solved the problem quickly and kindly, the trampoline is fabulous, the kids are happy

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Manuella D.

Published on 19/06/2019 à 16h31 following a purchase from 29/05/2019

A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.

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Corinne R.

Published on 18/06/2019 à 08h39 following a purchase from 28/05/2019

perfect

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Christophe V.

Published on 18/06/2019 à 08h10 following a purchase from 24/05/2019

Nothing to complain about.

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Stephane T.

Published on 17/06/2019 à 14h37 following a purchase from 26/05/2019

Good.

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Ginette S.

Published on 17/06/2019 à 11h51 following a purchase from 25/05/2019

Super.

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Severine Z.

Published on 16/06/2019 à 20h25 following a purchase from 26/05/2019

Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.

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Yann L.

Published on 13/06/2019 à 18h10 following a purchase from 23/05/2019

Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.

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Carole C.

Published on 13/06/2019 à 10h55 following a purchase from 23/05/2019

The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.

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Response from France Trampoline Published on 23/05/2019

Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.

Michel G.

Published on 13/06/2019 à 08h59 following a purchase from 23/05/2019

I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us

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Response from France Trampoline Published on 24/05/2019

Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team

Charlotte R.

Published on 12/06/2019 à 21h47 following a purchase from 22/05/2019

Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.

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Alexandrine L.

Published on 12/06/2019 à 10h41 following a purchase from 22/05/2019

The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!

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Suzy M.

Published on 11/06/2019 à 21h56 following a purchase from 21/05/2019

good

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Nicolas Z.

Published on 11/06/2019 à 21h12 following a purchase from 20/05/2019

A bit tedious to assemble but a lot of fun afterwards!!!

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