Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Caroline V.

Published on 10/06/2019 à 19h39 following a purchase from 19/05/2019

Disappointed by the delivery service (Kuehne Nagel) but your services quickly took over to organize an appointment for the second delivery.

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Nicolas L.

Published on 10/06/2019 à 17h45 following a purchase from 17/05/2019

Product completely in accordance with the order and delivered on time

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Etienne C.

Published on 09/06/2019 à 16h28 following a purchase from 18/05/2019

Nothing to report, delivered on time. Package slightly damaged but without damage to the material. Inventory remains to be done upon our return from our trips until the end of June. Package waiting in a safe place.

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Sébastien H.

Published on 07/06/2019 à 14h22 following a purchase from 12/05/2019

Good product but less qualitative than the net delivered 5 years ago with the trampoline.

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Agnès L.

Published on 07/06/2019 à 10h28 following a purchase from 06/05/2019

Very good

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Arnaud L.

Published on 07/06/2019 à 09h26 following a purchase from 06/05/2019

Disappointed because the shoe rack is not suitable for the Ovalie 360.

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Response from France Trampoline Published on 08/05/2019

Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.

Michel S.

Published on 06/06/2019 à 20h15 following a purchase from 16/05/2019

Satisfied with my order at France trampoline but the delivery service leaves much to be desired as there was no appointment and a phone call 15 minutes before the delivery person's arrival. I could not receive the package as I was absent due to a death and I found my order on a pallet in front of my gate because the delivery person could not come back. Fortunately, the package was in good condition and compliant. So I am not happy with the delivery.

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Alain N.

Published on 06/06/2019 à 16h28 following a purchase from 03/05/2019

GOOD SERVICE

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Xavier D.

Published on 06/06/2019 à 13h25 following a purchase from 09/05/2019

Error in the preparation of the package quickly repaired by a new shipment.

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Marie Laure D.

Published on 05/06/2019 à 13h30 following a purchase from 03/05/2019

😄😄😄

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Magali R.

Published on 05/06/2019 à 08h18 following a purchase from 11/05/2019

Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.

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Response from France Trampoline Published on 11/05/2019

Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team

François M.

Published on 04/06/2019 à 19h20 following a purchase from 09/05/2019

The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)

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Gerard F.

Published on 04/06/2019 à 12h53 following a purchase from 13/05/2019

A good service

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Annick L.

Published on 04/06/2019 à 11h42 following a purchase from 05/05/2019

Good product

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Stephane L.

Published on 04/06/2019 à 10h29 following a purchase from 30/04/2019

Delivery delay without any explanation

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Response from France Trampoline Published on 04/05/2019

Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team

Christian M.

Published on 03/06/2019 à 12h26 following a purchase from 13/05/2019

Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.

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Sophie M.

Published on 02/06/2019 à 09h24 following a purchase from 04/05/2019

Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.

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Bénédicte M.

Published on 31/05/2019 à 12h43 following a purchase from 05/05/2019

Clear site. Fast delivery.

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Anne R.

Published on 30/05/2019 à 18h29 following a purchase from 07/05/2019

Excellent service, fast

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Bihr B.

Published on 30/05/2019 à 12h23 following a purchase from 09/05/2019

very satisfied with the ordered product

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Jerome M.

Published on 26/05/2019 à 20h45 following a purchase from 05/05/2019

Good Except for the carrier who does not help at all to drop off extremely heavy packages..

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Arnaud H.

Published on 26/05/2019 à 18h15 following a purchase from 20/04/2019

Average delivery

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Stephane M.

Published on 26/05/2019 à 16h43 following a purchase from 03/05/2019

Very good, happy with the material, I recommend France Trampoline, thank you

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Stéphanie M.

Published on 26/05/2019 à 16h11 following a purchase from 03/05/2019

Top response from customer service after a disappointing first purchase

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Fabrice A.

Published on 25/05/2019 à 08h58 following a purchase from 30/04/2019

Very good, the children are delighted they have a brand new trampoline!

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Jacques B.

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Christelle L.

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Yoann C.

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Lydie H.

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Martine A.

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Xavier P.

Published on 19/05/2019 à 09h25 following a purchase from 26/04/2019

I did not receive a response to my complaint following a serious delivery problem

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Response from France Trampoline Published on 28/04/2019

Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team

Lionel V.

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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Laurent M.

Published on 17/05/2019 à 13h55 following a purchase from 26/04/2019

Perfect

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Marie Laure D.

Published on 15/05/2019 à 19h58 following a purchase from 19/04/2019

Very good welcome

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Emeline P.

Published on 14/05/2019 à 20h42 following a purchase from 24/04/2019

Super solid trampoline with a good bounce. Fast delivery and no problems. Assembly took 3 hours.

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Alex A.

Published on 14/05/2019 à 17h37 following a purchase from 23/04/2019

I hired the urgent transport service and it took 5 days to receive the shipment, no one has refunded me the price of that service.

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Philippe P.

Published on 14/05/2019 à 16h24 following a purchase from 17/04/2019

Website ok, price ok, items ok. Only downside, the lack of information on the compatibility of accessories.

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Dominique R.

Published on 14/05/2019 à 15h19 following a purchase from 23/04/2019

Product conforms to our needs

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Christine M.

Published on 14/05/2019 à 13h38 following a purchase from 09/02/2019

Difficulties assembling the trampoline, instructions too brief and no explanatory book as expected

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Response from France Trampoline Published on 11/02/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that assembling your trampoline posed difficulties for you. Did you download the assembly instructions as indicated during your order? We are at your disposal for any questions or comments. Best regards, the France Trampoline team