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E
Rating: 4 out of 5
Despite a second delivery, my net remains loose after a week of use.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Well-documented order, delivery on time.
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P
Rating: 4 out of 5
Very professional, fast, and very serious.
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H
Rating: 4 out of 5
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J
Rating: 1 out of 5
After-sales service on trampoline: incorrect technical advice, delivered product incompatible and dangerous, return was okay. New order, once again proposed solution incompatible, fortunately we checked... 1st delivery: package arrived completely destroyed (burst + broken parts): refused 2nd delivery: package once again burst and damaged parts: I kept the product out of despair, it is usable although damaged. A lot of hassle for not much...
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Response from France Trampoline
Hello, thank you for your comment. We sincerely apologize for the handling of your order, which is far from the quality of service we strive to provide. Issues with compatibility of spare parts, just like delivery problems, can happen, but it is true that the accumulation of inconveniences in your case is simply unacceptable. We hope that the commercial gesture granted on the second net will allow you to fully enjoy your installation. We renew our apologies and remain at your disposal for any further information. Best regards, the France Trampoline team
J
Rating: 4 out of 5
Very easy purchase by phone. Very friendly interlocutors. Catastrophic delivery due to the use of the DPD service provider.
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O
Rating: 4 out of 5
As of today (3 weeks after purchase and assembly), we are very satisfied with the product. The contact with the carrier for the appointment and delivery was impeccable. The assembly went well too, no major difficulties. The trampoline is of superior quality to our previous model (***). As a parent, I appreciate the very sturdy double door. The little one is having a blast and our acrobat is having a great time. I also jump on it from time to time and it holds up well. Good value for money. We will recommend it.
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L
Rating: 4 out of 5
****
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M
Rating: 4 out of 5
We compared it for kings, we bought it to be outside, so we will wait until March to set it up. For now, the service to send it was good
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M
Rating: 4 out of 5
Delighted
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M
Rating: 4 out of 5
Just 12 days to be delivered
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I
Rating: 4 out of 5
The advice is excellent and reassuring. The transport is not very reliable in terms of timing and the driver did not want to put the package in the garden.
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J
Rating: 4 out of 5
I am rather satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks I receive an email informing me that it will actually be almost 2 months (surely due to overloaded production scheduling).... I had to respond expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.
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A
Rating: 4 out of 5
Quality service, received on time, gift arrived at the right moment, waiting for use.
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A
Rating: 4 out of 5
It has not been unpacked, the envelope is soft, I will tell you more when we have installed it
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V
Rating: 4 out of 5
Item conforms to our expectations. Assembly instructions not always very clear.
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G
Rating: 4 out of 5
Good, no particular remarks.
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F
Rating: 4 out of 5
Assembly a bit difficult. Instructions not clear regarding the installation of the protective sleeve.
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S
Rating: 4 out of 5
Super trampoline of good quality, fast delivery. A bit tedious to assemble even with two adults, plan for a good half day. The children are thrilled! They jump 'super high'.
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M
Rating: 4 out of 5
We haven't opened the packages yet since the children are not on site, this will happen during January, thank you.
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F
Rating: 4 out of 5
Serious from start to finish.
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A
Rating: 4 out of 5
In line with our expectations.
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B
Rating: 4 out of 5
Fast shipping and delivery, delivery instructions respected.
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R
Rating: 4 out of 5
well-packaged product, serious shipping
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M
Rating: 4 out of 5
There is a problem with the delivery address for the carrier to deliver to me, I didn't understand anything, we have registered our address on your site thank you.
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L
Rating: 4 out of 5
Simple order, fast delivery, product exactly as presented on the site.
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L
Rating: 4 out of 5
Very good website, Since it's a Christmas gift the product hasn't been opened or tested yet Arrived very quickly after placing the order Can't wait to see the quality That's why I only give 4 stars
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F
Rating: 4 out of 5
My trampoline is in winter storage. Therefore, I couldn't set up the ordered part. Order received very quickly but I didn't appreciate the delivery service that doesn't notify, bumps into the door and announces another delivery day without giving any time, neither morning nor afternoon.....
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N
Rating: 4 out of 5
Delivery on time of a product that meets our expectations
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E
Rating: 4 out of 5
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I
Rating: 4 out of 5
Very happy with my purchase. Great ease of contact with the supplier (directly). Very attentive.
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A
Rating: 4 out of 5
for now nothing to report, now we are waiting for Christmas to discover the product
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G
Rating: 4 out of 5
Product delivered quickly with a very professional carrier I will show it next spring but I have no doubt about the quality
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A
Rating: 4 out of 5
I bought small black plastic hooks (30). They are not identical to the originals and of lower quality. For the rest, nothing to report.
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J
Rating: 4 out of 5
So far everything is fine.
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G
Rating: 4 out of 5
Just a pity there aren't enough ties
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P
Rating: 4 out of 5
Order placed by phone and confirmed by email. Order, shipping and receipt went smoothly. ***** I had a bit of difficulty stretching your protective cover over my trampoline's fabric and I'm still not sure if I did it correctly as I didn't find any instructions in the packaging and my cover is not tight despite the hooks. My lack of experience and technique??
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G
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
very good product
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J
Rating: 4 out of 5
Very good
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