Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Stéphane D.

Published on 30/07/2018 à 08h43 following a purchase from 09/07/2018

Good product, good timing, and good delivery but lacks an explanation for filling with sand

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Frederic F.

Published on 28/07/2018 à 17h46 following a purchase from 05/07/2018

We took an Initio 430 trampoline, apart from a small logistics hiccup (which was very well managed, by the way), the material is rather correct, no particular problem for assembly (instructions are quite clear), however, you need two people to assemble the safety net. In short, no issues, good purchase, children delighted of course.

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Guénia B.

Published on 27/07/2018 à 21h54 following a purchase from 04/07/2018

Nothing to complain about, good products and good service.

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Fernando O.

Published on 26/07/2018 à 18h39 following a purchase from 03/07/2018

The delivery was very good, the quality of the mat was also good, but the only thing is that the assembly instructions should be better, it is quite complicated to assemble it, especially without knowing well where each piece goes. Thank you.

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Stéphane L.

Published on 26/07/2018 à 16h25 following a purchase from 04/07/2018

Satisfied

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Olivier S.

Published on 26/07/2018 à 12h33 following a purchase from 26/06/2018

Very good quality of service

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Aurélie G.

Published on 25/07/2018 à 18h41 following a purchase from 04/07/2018

Very good telephone service to guide us on the choice and after-sales service for some information on assembly; very good quality product. However, I do not recommend the paid option for delivery in 24/48h: for an order placed on Wednesday evening, we went to pick up the product ourselves at the carrier's warehouse the following Tuesday, for fear of waiting at least another 24h (it may not seem like much, but for a birthday gift, it's a bit annoying).

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Florent S.

Published on 25/07/2018 à 15h58 following a purchase from 04/07/2018

good

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Lindsay V.

Published on 25/07/2018 à 15h58 following a purchase from 30/06/2018

Fast delivery. Product arrived in good condition.

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Laurence W.

Published on 25/07/2018 à 15h29 following a purchase from 18/06/2018

Very well informed by customer service. A bit of a wait as the product was not available right away. Product met my expectations.

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Yannick L.

Published on 25/07/2018 à 12h49 following a purchase from 24/06/2018

Very good

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Alberto S.

Published on 25/07/2018 à 09h56 following a purchase from 26/06/2018

The telephone support was very satisfactory and comprehensive. The delivery times were respected and the goods arrived in perfect condition. The assembly manual was very sparse, but still sufficient. The assembled product meets expectations.

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Boris R.

Published on 23/07/2018 à 13h51 following a purchase from 01/07/2018

Products conform to the description. Delivery quite fast.

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Cornelia R.

Published on 20/07/2018 à 14h32 following a purchase from 21/06/2018

Very good. The boys had fun.

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Carabeuf H.

Published on 19/07/2018 à 20h49 following a purchase from 11/06/2018

A bit of a long wait because the product was out of stock

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Christine T.

Published on 19/07/2018 à 20h22 following a purchase from 19/06/2018

Perfect! Well received the bundle of samples presented on your site. But I had requested (in the small comment box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?

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Response from France Trampoline Published on 22/06/2018

Hello, The smallest mesh offered on our site is indeed the 13x13mm, included in the sample of nets that was sent to you. Unfortunately, we do not offer a net in 6.5x7mm. We remain at your disposal for any questions, The France Trampoline team

Laurent M.

Published on 19/07/2018 à 18h47 following a purchase from 28/06/2018

Delivery on time, impeccable. Good quality trampoline I am very satisfied. Only small downside, the assembly manual lacks details such as the exact position to put the protective net and for example it is not indicated that you need to put 2 fixings per pole for the protective net. There are also no markers to know which spring to attach to which hook. With some logic, you can still manage.

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Maryline M.

Published on 19/07/2018 à 15h46 following a purchase from 27/06/2018

Good product

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Jeremie P.

Published on 19/07/2018 à 10h45 following a purchase from 28/06/2018

Perfect product corresponding to our order Good quality, just missing an additional tensioner, allowing to put one on each side to stretch it properly

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Cedric V.

Published on 17/07/2018 à 15h39 following a purchase from 27/06/2018

Product conforms to my expectations....not easy to adjust in height despite the fairly explanatory manual. ...the children are having a great time and that's the main thing!

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Christophe M.

Published on 17/07/2018 à 15h39 following a purchase from 23/06/2018

Good product. The assembly instructions could be improved.

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Frédéric G.

Published on 17/07/2018 à 10h31 following a purchase from 26/06/2018

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Muriel K.

Published on 17/07/2018 à 09h45 following a purchase from 24/06/2018

Very fast order tracking and reception. I recommend.

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Pivot-Pajot C.

Published on 16/07/2018 à 08h46 following a purchase from 25/06/2018

very good quality, it makes a difference

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Pierre C.

Published on 13/07/2018 à 09h55 following a purchase from 19/06/2018

The only downside is that the delivery was made unexpectedly without notifying us. We were at home so everything went well.

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Alain D.

Published on 12/07/2018 à 16h23 following a purchase from 21/06/2018

France Trampoline is a regular supplier for me. After a trampoline, I bought a zip line. For both, complete satisfaction with the design of the equipment and the quality of service and contact.

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Ludivine R.

Published on 12/07/2018 à 13h10 following a purchase from 21/06/2018

Fast service.

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Jean-Philippe M.

Published on 11/07/2018 à 18h11 following a purchase from 16/06/2018

The delivered product is completely satisfactory. It replaces an old trampoline mat, several attachments of which had given way, and many were weakened. The order was facilitated by all the useful indications to avoid any dimension errors. It is unnecessary to call us to make this verification... But it's a pity that the delivery to a Relay Point did not work at the time of the order: a computer problem to solve, which would have allowed to reduce shipping costs (which can make a difference)... Now, our Marsupilami is delighted: the gain in elasticity of the new mat allows him to jump even higher.

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Monica V.

Published on 11/07/2018 à 12h44 following a purchase from 11/06/2018

Perfect

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Gaetane U.

Published on 10/07/2018 à 20h29 following a purchase from 06/06/2018

good responsiveness and good customer service

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Christophe G.

Published on 10/07/2018 à 18h54 following a purchase from 28/05/2018

perfect for the clarity of the site, information and telephone reception, a downside for the delivery in 3 times, and a carrier unclear about delivery times: too wide slots and not respected, regards

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Yohan B.

Published on 10/07/2018 à 16h10 following a purchase from 20/06/2018

Nothing to report. Very good quality

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Gérard L.

Published on 10/07/2018 à 14h18 following a purchase from 15/06/2018

I didn't find the right product at first, resulting in an order error

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Francoise L.

Published on 10/07/2018 à 13h18 following a purchase from 19/06/2018

no contact from the delivery person who arrived unexpectedly

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Bruno G.

Published on 10/07/2018 à 12h26 following a purchase from 16/06/2018

Good quality. Just missing an installation manual.

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Patrice D.

Published on 10/07/2018 à 09h17 following a purchase from 18/06/2018

Quality product. Easily installed

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Emmanuel D.

Published on 09/07/2018 à 20h24 following a purchase from 18/06/2018

Everything is perfect, except that it is not mentioned that the service provider in charge of the delivery refuses to touch the pallet. As a consequence, it was impossible to help my wife unpack the contents of the pallet. Had to slide it into the garage of the co-owner. It should be clearly indicated that the provider can only drop a 130-kilo pallet in a place accessible to a pallet truck.

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Magali M.

Published on 09/07/2018 à 18h42 following a purchase from 18/06/2018

Not much to say 😊 Efficient delivery and within the indicated deadlines. We chose a relatively large trampoline (4m30) but the assembly was quite quick. One foam element was slightly damaged in the box but it did not compromise the assembly of the part.

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Christine K.

Published on 09/07/2018 à 18h25 following a purchase from 16/06/2018

very fast delivery

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Adolf L.

Published on 09/07/2018 à 11h44 following a purchase from 29/06/2018

Completely satisfied with the trampoline itself. Only with the shipping company not. First, delivered half an hour late (12:30 instead of between 8 and 12), not friendly at all, pallet damaged, one box pressed in on the side... But fortunately, the trampoline was not damaged!!!

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