France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
5/5 for the trampoline. Trampoline with a very good bounce. Feet' ends that also cushion and therefore very quiet to use. 0/5 for the packaging: however, the packaging really leaves something to be desired... packed in a box too small despite the addition of a protective film, you could see through!
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Jacques C.
Rating: 4 out of 5
following a purchase from 01/10/2016
a quantity error quickly corrected by an additional shipment. Company still very serious. I recommend
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Cécile M.
Rating: 4 out of 5
following a purchase from 26/09/2016
good value for money.
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- L.
Rating: 4 out of 5
following a purchase from 26/09/2016
I had asked to be careful because all the mats were tearing in the same place along the entire length, by phone, I was told that you would make it a little longer and wider, but the measurement is the same, so I assume I will have the same tears again. Best regards ***
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Michel G.
Rating: 4 out of 5
following a purchase from 22/09/2016
I am still waiting for the anchoring kit. Best regards
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Anne-Sophie F.
Rating: 4 out of 5
following a purchase from 03/09/2016
Fast delivery, good quality product
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Eric C.
Rating: 4 out of 5
following a purchase from 16/09/2016
Very good responsiveness of the service
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Stephane W.
Rating: 4 out of 5
following a purchase from 17/09/2016
fast and serious service
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Franck L.
Rating: 4 out of 5
following a purchase from 13/09/2016
Of course, the telephone reception was good, less so with the delivery person, who came without calling (which was agreed upon) and was surprised that no one was there.
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Jean-Louis L.
Rating: 4 out of 5
following a purchase from 14/09/2016
Nothing to report
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Micaela D.
Rating: 4 out of 5
following a purchase from 09/09/2016
Yes, I was satisfied with the item, a bit less with the delivery not being punctual regarding the time slot without notice. Also, I would suggest providing a professional assembly service as an option.
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Frederic I.
Rating: 4 out of 5
following a purchase from 10/09/2016
Package received in good condition within a few days. Almost perfect as I am still waiting for the fixing kit.
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Francois A.
Rating: 4 out of 5
following a purchase from 01/09/2016
Very good; reminder to ensure the correct order. Nothing to complain about.
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Jocelyn T.
Rating: 4 out of 5
following a purchase from 07/09/2016
Very good product. Just a delay in delivery due to the carrier. Good commercial follow-up from France Trampoline during this issue.
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Duthen G.
Rating: 4 out of 5
following a purchase from 31/08/2016
Product conforms to the description and delivered on time. For assembly, I recommend watching the very well-made video tutorials, the paper assembly guide is less clear. The trampoline seems to be of good quality. To see in the long term but it already brings happiness to the family!
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Lemaire A.
Rating: 4 out of 5
following a purchase from 07/09/2016
Whether by phone or email, you were efficient and quick for the delivery, no problem assembling the trampoline, no worries.
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Rene P.
Rating: 4 out of 5
following a purchase from 29/08/2016
very satisfied
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Severine D.
Rating: 4 out of 5
following a purchase from 08/09/2016
Very good. No problems with the order.
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David S.
Rating: 4 out of 5
following a purchase from 05/09/2016
Simplicity in assembly, beautiful quality, appropriate safety, I am perfectly satisfied. The only small problem is that the spring protection cover slips during the use of the trampoline.
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Stephane Q.
Rating: 4 out of 5
following a purchase from 05/09/2016
net conforms to my expectations
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Jaume F.
Rating: 4 out of 5
following a purchase from 22/08/2016
The trampoline is perfect, we set it up in a few hours and it seems very sturdy. Just one downside, the protective cover broke at the first use.
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Eric C.
Rating: 4 out of 5
following a purchase from 03/09/2016
A fast delivery, and a perfectly adapted product, easy to set up
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Bernard V.
Rating: 4 out of 5
following a purchase from 01/09/2016
Nothing to complain about, good service
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Lancine K.
Rating: 4 out of 5
following a purchase from 02/09/2016
satisfied
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Lisette B.
Rating: 1 out of 5
following a purchase from 05/09/2016
Delivery canceled by the carrier at least twice, without reason...
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Response from France Trampoline
Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.
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Maud G.
Rating: 4 out of 5
following a purchase from 03/09/2016
Very good purchase, easy to assemble and the result seems very sturdy.
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Luc D.
Rating: 1 out of 5
following a purchase from 01/09/2016
defective product - Awaiting replacement product
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Response from France Trampoline
Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.
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Sardan J.
Rating: 4 out of 5
following a purchase from 02/09/2016
Serious and reliable company, despite a slight problem with some carabiners, the handling for the replacement of defective parts was quick and efficient.
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Julien P.
Rating: 4 out of 5
following a purchase from 22/08/2016
Thank you for the efficiency and service. Team attentive and reassuring. My sons' birthday went well thanks to the speed of delivery. ***
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Alcina B.
Rating: 1 out of 5
following a purchase from 01/09/2016
Consider changing carriers because they do not contact you for the delivery day, moreover if you have it delivered to work, they deliver the package to reception without me being able to check the contents and not on the indicated day. This harms your image.
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Response from France Trampoline
Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.
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David L.
Rating: 4 out of 5
following a purchase from 01/09/2016
Very good
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Isabelle R.
Rating: 4 out of 5
following a purchase from 31/08/2016
I am still missing the foot trampoline which is set and was not in the delivery!
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Christine P.
Rating: 4 out of 5
following a purchase from 30/08/2016
Everything went well
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Caroline S.
Rating: 4 out of 5
following a purchase from 26/08/2016
Quality product. Delivery circuit well identified. Just missing the confirmation that the missing product will indeed be delivered as indicated when ordering. But no confirmation in the order summary.
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Sandrine A.
Rating: 4 out of 5
following a purchase from 16/08/2016
Ok for the trampoline but I'm still waiting for the anchoring kit.
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Response from France Trampoline
Hello, we have taken your feedback regarding the trampoline into account and we are pleased to see that the trampoline suits you. Regarding the ground fixing kit, it will be sent at the end of September as indicated on the website when you placed your order. The France Trampoline team.
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Elisabeth T.
Rating: 4 out of 5
following a purchase from 20/08/2016
It is a good product well secured for children. Too bad the anchoring kit is missing and that the delay is so long to receive it (1 month). The trampoline can serve both small and large and keeps all its promises!!!
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Marie-Odile D.
Rating: 4 out of 5
following a purchase from 23/08/2016
the service was satisfactory, the package delivered on time. No particular problem.
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Paul V.
Rating: 4 out of 5
following a purchase from 19/08/2016
ok for receiving the package in very good condition, if possible the delivery person could perhaps specify delivery in the morning or afternoon
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Cathy F.
Rating: 4 out of 5
following a purchase from 22/08/2016
very good site very easy to use. Delivered on time with a call for delivery then confirmed by text. However, still waiting for the rest of my order and no information on this subject.
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Cyril R.
Rating: 4 out of 5
following a purchase from 03/08/2016
Very good handling, follow-up and delivery
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