Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 4 stars

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Pia N.

Published on 01/01/2024 à 22h39 following a purchase from 07/12/2023

Top delivery, good quality material but very complicated assembly, also because the instructions are not very clear. It took us more than 2 hours for two people..

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Sophie C.

Published on 28/12/2023 à 14h20 following a purchase from 03/12/2023

Hello, The scooter was received quickly but with a defective ball bearing that broke. Can you contact me to proceed with the replacement? Best regards

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Response from France Trampoline Published on 06/12/2023

We are sincerely sorry to learn that your scooter was delivered with a defective ball bearing that broke. To quickly resolve this issue, could you please send us photos of the problem to the email address [email protected]? This will allow us to analyze the situation and proceed with the replacement of the defective part as soon as possible. Best regards, The France Trampoline team

Marine M.

Published on 26/12/2023 à 20h39 following a purchase from 22/11/2023

Very happy in general. Good navigation on the site, careful delivery, fast and clear. Very happy with the product. The only downside is that the instructions are not clear! I hope our assembly is correct because it is very difficult to know which bar goes above the others. We had to redo everything because the bolts were upside down. The indication of the installation direction is not highlighted enough.

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Scriven L.

Published on 26/12/2023 à 10h20 following a purchase from 02/12/2023

Quality ok, assembly instructions ok. However, the perimeter protection does not stay in place when you walk on it and with the net passing over it, it's even more difficult to put it back in place. I'm afraid of the result over time.

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Clothilde B.

Published on 21/12/2023 à 09h39 following a purchase from 29/11/2023

A very good product despite a more difficult assembly than expected.

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Pierre B.

Published on 18/12/2023 à 10h10 following a purchase from 24/11/2023

Helpful driver.

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Laure L.

Published on 13/12/2023 à 12h29 following a purchase from 20/11/2023

Smooth order

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Jean Marie P.

Published on 11/12/2023 à 17h21 following a purchase from 15/11/2023

very good

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Thérèse P.

Published on 06/12/2023 à 09h36 following a purchase from 16/11/2023

The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.

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Andy S.

Published on 04/12/2023 à 21h46 following a purchase from 12/11/2023

The product is of lower quality than the initial purchase unfortunately

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Noelle D.

Published on 04/12/2023 à 16h50 following a purchase from 12/11/2023

purchase slake ninja and trampoline

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Jean-Paul L.

Published on 04/12/2023 à 12h14 following a purchase from 12/11/2023

Perfect

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Véronique C.

Published on 28/11/2023 à 16h21 following a purchase from 03/11/2023

Too bad we can't choose the fun ball

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Joseph G.

Published on 20/11/2023 à 20h23 following a purchase from 30/10/2023

The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!

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Michele G.

Published on 13/11/2023 à 21h45 following a purchase from 23/10/2023

Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK

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Annick P.

Published on 08/11/2023 à 20h36 following a purchase from 15/10/2023

a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.

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Christian M.

Published on 08/11/2023 à 19h57 following a purchase from 18/10/2023

Perfect quality, delivery time.....

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Pascal N.

Published on 01/11/2023 à 20h42 following a purchase from 11/10/2023

The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.

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Chantal B.

Published on 23/10/2023 à 14h29 following a purchase from 29/09/2023

Very responsive order

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Ulrich L.

Published on 22/10/2023 à 13h37 following a purchase from 09/09/2023

The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)

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Bertrand T.

Published on 18/10/2023 à 21h35 following a purchase from 28/09/2023

Satisfied with your after-sales service. They are top-notch.

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Jean-Michel C.

Published on 18/10/2023 à 15h58 following a purchase from 27/09/2023

Very good

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Katia D.

Published on 18/10/2023 à 09h55 following a purchase from 28/09/2023

Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.

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Nicole H.

Published on 17/10/2023 à 13h37 following a purchase from 01/09/2023

Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.

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Response from France Trampoline Published on 02/09/2023

Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team

Gérard G.

Published on 16/10/2023 à 15h17 following a purchase from 19/09/2023

Good manufacturing quality, impression of solidity of the different accessories.

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Violette L.

Published on 10/10/2023 à 19h31 following a purchase from 18/09/2023

The commercial gesture mentioned was not followed up

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Silke B.

Published on 25/09/2023 à 17h58 following a purchase from 13/08/2023

Everything went well.

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Camping Les Ajoncs A.

Published on 22/09/2023 à 13h17 following a purchase from 01/09/2023

very good and fast

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Sophie M.

Published on 20/09/2023 à 08h28 following a purchase from 22/08/2023

Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!

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Response from France Trampoline Published on 23/08/2023

Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team

Wibke S.

Published on 18/09/2023 à 17h58 following a purchase from 07/08/2023

Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.

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Bertrand B.

Published on 17/09/2023 à 15h45 following a purchase from 20/08/2023

Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...

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Annabelle G.

Published on 07/09/2023 à 18h53 following a purchase from 16/08/2023

Average quality

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Chankar P.

Published on 07/09/2023 à 15h18 following a purchase from 16/08/2023

Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.

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Didier O.

Published on 04/09/2023 à 11h37 following a purchase from 24/07/2023

After several exchanges, I received the correct parts and finished the assembly.

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Michel P.

Published on 31/08/2023 à 20h28 following a purchase from 10/08/2023

Assembly instructions too brief leaving room for the possibility of errors.

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Pierre B.

Published on 31/08/2023 à 16h27 following a purchase from 09/08/2023

Very efficient and very fast except for the delivery by DPD

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Pascaline G.

Published on 28/08/2023 à 21h27 following a purchase from 06/08/2023

Very good product however the delivery by DPD is a disaster...

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Gildas B.

Published on 28/08/2023 à 16h13 following a purchase from 07/08/2023

Good but quite expensive

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Nicolas F.

Published on 28/08/2023 à 15h28 following a purchase from 07/08/2023

Very good

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Fabrice M.

Published on 24/08/2023 à 16h12 following a purchase from 01/08/2023

Product generally meets my expectations; Video and assembly instructions too brief, hence possible difficulties in assembly for someone not handy but ultimately doable. Very good order tracking/customer service; I recommend

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