Customer reviews of France Trampoline

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Gueguen N.

Rating: 4 out of 5

Published on 17/07/2015 à 17h34 following a purchase from 15/05/2015

Very good just missing a cover to cover the mat

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Stéphanie C.

Rating: 4 out of 5

Published on 17/07/2015 à 16h28 following a purchase from 05/06/2015

Fast shipping, quality trampoline and very appreciated by our children (and the older ones). However, the roof of the trampoline was quite complicated to set up. The images do not quite correspond to the product received.

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Astrid A.

Rating: 4 out of 5

Published on 17/07/2015 à 15h53 following a purchase from 01/05/2015

Information taken by phone before the purchase, very available staff, we were well guided. Delivery made within the deadlines, items very well protected and packaged. Assembly of the trampoline took about 2.5 hours (only error in the manual: positioning of the legs at 90° and not 45°!). Very satisfied with the purchase, trampoline which is very solid, well designed which is really reassuring. Not yet used as the grandchildren are not yet on vacation, to see therefore in use and with hindsight.

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Marjorie J.

Rating: 4 out of 5

Published on 17/07/2015 à 15h29 following a purchase from 10/04/2015

Net hooks too fragile 2 broken in a week..too bad

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Nathalie A.

Rating: 4 out of 5

Published on 17/07/2015 à 14h32 following a purchase from 22/05/2015

The quality of the trampoline is perfect. The materials used are of very good quality. The covering is aesthetic. The only difficulty encountered: the assembly requires strength and we could not manage to correctly assemble the safety net.

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Valérie B.

Rating: 4 out of 5

Published on 17/07/2015 à 13h56 following a purchase from 22/05/2015

small

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Nathalie M.

Rating: 4 out of 5

Published on 17/07/2015 à 13h38 following a purchase from 17/04/2015

Perfect order

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Eric H.

Rating: 4 out of 5

Published on 17/07/2015 à 13h28 following a purchase from 03/04/2015

Nothing to report

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Laurent F.

Rating: 4 out of 5

Published on 17/07/2015 à 12h47 following a purchase from 12/06/2015

Good material

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Yannick G.

Rating: 4 out of 5

Published on 17/07/2015 à 12h21 following a purchase from 12/06/2015

An error in the order, but corrected quite quickly

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Sandrine S.

Rating: 4 out of 5

Published on 17/07/2015 à 12h14 following a purchase from 01/05/2015

meets my expectations

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Juliette C.

Rating: 4 out of 5

Published on 17/07/2015 à 10h39 following a purchase from 08/05/2015

serious but some difficulties in tracking my order

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Cédric T.

Rating: 4 out of 5

Published on 17/07/2015 à 09h54 following a purchase from 15/05/2015

Everything is okay except that the package arrived completely torn open, all the springs were scattered. The carrier is clearly not careful and the friendliness of the driver was very approximate.

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A M W.

Rating: 4 out of 5

Published on 17/07/2015 à 08h52 following a purchase from 08/05/2015

good product the assembly a bit long, but very well explained, even for novices we are delighted with our purchase

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Laura F.

Rating: 4 out of 5

Published on 16/07/2015 à 13h25 following a purchase from 21/05/2015

I am very satisfied with the product and the shipping was very fast. One complaint.. they sent me the assembly instructions for another model of trampoline!!! We went crazy trying to assemble it!!!

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Ariane B.

Rating: 4 out of 5

Published on 15/07/2015 à 12h51 following a purchase from 27/05/2015

Very good phone reception during the purchase. Delivery OK. It took quite a while to set up the trampoline but in the end, the kids and teens are happy. However, there is a big issue with the safety net, the attachments do not hold and detach as soon as a child jumps. We have therefore lost some attachments and now only the elastics remain... Too bad...

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Response from France Trampoline Published on 30/05/2015

Hello, we thank you for your positive feedback on your Booster 430 trampoline. We are delighted to see that your children are fully satisfied. Regarding your hooks, a sales representative will contact you by phone directly to check your installation and send you the necessary replacement parts. Sincerely, The France Trampoline team.

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Herelier E.

Rating: 4 out of 5

Published on 10/07/2015 à 09h16 following a purchase from 15/05/2015

I am satisfied with the service

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Anna R.

Rating: 4 out of 5

Published on 02/07/2015 à 09h15 following a purchase from 09/04/2015

Easy to buy and quick delivery

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Laura A.

Rating: 4 out of 5

Published on 08/06/2015 à 20h52 following a purchase from 23/03/2015

Everything is fine, good materials and so far no problems.

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Benoit L.

Rating: 4 out of 5

Published on 31/05/2015 à 15h24 following a purchase from 12/04/2015

Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.

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Response from France Trampoline Published on 14/04/2015

Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.

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Sandra G.

Rating: 4 out of 5

Published on 28/05/2015 à 15h32 following a purchase from 05/03/2015

wallet

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Vincent G.

Rating: 4 out of 5

Published on 25/05/2015 à 14h38 following a purchase from 16/03/2015

quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.

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Pascal R.

Rating: 4 out of 5

Published on 23/05/2015 à 20h20 following a purchase from 07/03/2015

Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.

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Response from France Trampoline Published on 09/03/2015

Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.

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Damien P.

Rating: 4 out of 5

Published on 23/05/2015 à 17h26 following a purchase from 04/04/2015

Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.

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Response from France Trampoline Published on 06/04/2015

Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.

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Olivier Z.

Rating: 4 out of 5

Published on 22/05/2015 à 21h34 following a purchase from 10/04/2015

Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.

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Luc G.

Rating: 4 out of 5

Published on 22/05/2015 à 21h23 following a purchase from 03/04/2015

Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.

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Julie L.

Rating: 4 out of 5

Published on 20/05/2015 à 18h49 following a purchase from 08/04/2015

Very good product

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Juan Carlos R.

Rating: 4 out of 5

Published on 20/05/2015 à 18h48 following a purchase from 04/02/2015

I am satisfied with the service, and yes, I will recommend you to others.

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Joelle L.

Rating: 4 out of 5

Published on 20/05/2015 à 16h39 following a purchase from 18/03/2015

very good service, but the small scratch/velcro to cover the tubes was missing!!

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Nathalie D.

Rating: 4 out of 5

Published on 20/05/2015 à 08h10 following a purchase from 04/03/2015

good service from a general point of view

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Marielle C.

Rating: 4 out of 5

Published on 19/05/2015 à 13h54 following a purchase from 17/03/2015

The service is very good but I have a downside for the product. The attachments under the net broke immediately!!

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Caroline T.

Rating: 4 out of 5

Published on 19/05/2015 à 11h13 following a purchase from 14/04/2015

Only downside on the assembly instructions which are really not well done.

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Frederic B.

Rating: 4 out of 5

Published on 18/05/2015 à 15h28 following a purchase from 16/02/2015

Very professional approach, well-organized delivery and material seeming to be of good quality. Having chosen Quality, and accepting to pay the price, I am currently satisfied.

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Marguerite M.

Rating: 4 out of 5

Published on 18/05/2015 à 14h57 following a purchase from 16/03/2015

Quality material, good welcome on the phone. You need to read and follow the instructions carefully for assembly with 2 people.

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Carole S.

Rating: 4 out of 5

Published on 18/05/2015 à 11h40 following a purchase from 13/04/2015

The material seems very robust, the assembly of the jumping mat is very simple, that of the net a little less. The delivery went well. The only downside, the trampoline creaks already after 4 days of use, ***

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Eric G.

Rating: 4 out of 5

Published on 18/05/2015 à 09h14 following a purchase from 13/04/2015

I am satisfied with my order but disappointed with the carrier who never contacted me and came to the house without warning, fortunately I was home at the time of his visit.

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David M.

Rating: 4 out of 5

Published on 18/05/2015 à 08h41 following a purchase from 16/03/2015

Good but I still haven't managed to assemble it. The tubes are very difficult to fit into the brackets. The tool to spread and tighten the brackets is not effective due to its round clamp shape.

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Bénédicte A.

Rating: 4 out of 5

Published on 17/05/2015 à 17h34 following a purchase from 15/03/2015

Good follow-up after purchase and a call from the carrier to schedule the delivery. Order processing was correct, a week of waiting. Which is very reasonable for a large package.

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Virginie B.

Rating: 4 out of 5

Published on 17/05/2015 à 12h35 following a purchase from 29/03/2015

Fast delivery and the trampoline is great. Easy to assemble. It's perfect, our children love it.

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Jean-francois L.

Rating: 4 out of 5

Published on 17/05/2015 à 08h27 following a purchase from 15/02/2015

Completely satisfied

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