Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1 and 4 stars

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G
Guérin S.
Rating: 4 out of 5
following a purchase from 13/04/2014
Very nice trampoline. You still need to be 2 for assembly. We had a small issue because 2 of the net attachments that fix under the trampoline were broken!! Otherwise nothing to say.
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Stephane E.
Rating: 4 out of 5
following a purchase from 15/05/2014
Good quality material. Assembly manual a bit limited for novices, the drawing of the parts is a bit random compared to reality. Otherwise, I recommend this merchant.
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Myriam I.
Rating: 4 out of 5
following a purchase from 28/05/2014
Everything phenomenal, fast and perfect
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Sylvie D.
Rating: 4 out of 5
following a purchase from 16/04/2014
Excellent delivery, as well as the product, my children are very happy, I recommend it to all my friends
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Andre G.
Rating: 4 out of 5
following a purchase from 14/05/2014
The whole set seems to be of good quality with 2 reservations: - the quality of the galvanization has many imperfections - the ground fixing system is very insufficient and impossible to use if there is even the slightest pebble. Moreover, the straps and their tightening system are very rudimentary in quality and ease of use (effective tensioning means are needed!!)
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Bernard B.
Rating: 4 out of 5
following a purchase from 16/04/2014
Easy online order, restocking of a net for a rather old model (7 years) turned out to be possible. The restocking time was rather long! Luckily I had planned ahead
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Dominique P.
Rating: 4 out of 5
following a purchase from 20/05/2014
This product perfectly matches its description and my expectations. Beautiful quality No delivery problems Detailed and easy assembly
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Monsieur V.
Rating: 4 out of 5
following a purchase from 26/05/2014
For now, nothing to say, everything is great, carrier, advisor, shipment of the package on time. The children are delighted, even the parents. Missing a referral offer. Personally, I assembled the trampoline alone, 3 hours of assembly. Missing information when assembling the T with the holes of the bar to align properly.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 05/05/2014
my 2 phone calls to get additional information about a product were not handled correctly: I was not called back as agreed. ON THE OTHER HAND, the processing of my order and shipment of the goods was ultra-fast
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Sandra D.
Rating: 4 out of 5
following a purchase from 24/03/2014
Good service provided
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Gabriel J.
Rating: 4 out of 5
following a purchase from 30/03/2014
On the site, it is noted delivery between 2 and 5 days, we received it in 11 days, it can happen but no apology email, nothing at all. After, I think it's good material but I haven't assembled it yet due to bad weather.
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Christophe L.
Rating: 4 out of 5
following a purchase from 16/05/2014
Trampoline completely in accordance with its description, of very good quality, no problem at all with assembly. Quick assembly (3h). Clear instructions in French. Only major issue, the carrier lost our package... delivered nearly two weeks late, opened boxes... everything is complete, phew!!! In short, merchant site: perfect, fast shipping, very good quality/price ratio, carrier: unacceptable...
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Florent G.
Rating: 4 out of 5
following a purchase from 09/05/2014
Very nice product. Just a small defect fortunately brilliantly handled by France Trampoline. Very professional. I recommend.
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Jeremie G.
Rating: 4 out of 5
following a purchase from 25/04/2014
Fast delivery in line with expectations. Good quality material. Beware, the small plastic hooks break easily!!
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Sébastien L.
Rating: 4 out of 5
following a purchase from 10/04/2014
Easy contact with the company. The information provided was precise. The delivery time and the delivery itself are very satisfactory.
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Guilloux V.
Rating: 4 out of 5
following a purchase from 27/03/2014
Fast delivery, solid material.
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Stephane W.
Rating: 4 out of 5
following a purchase from 23/04/2014
Efficient service, fast delivery. Only problem: 4 plastic attachments of the safety net to the trampoline have been broken since the first use.
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Response from France Trampoline
Hello, We will send you replacement attachments as soon as possible. We apologize for this issue. The France Trampoline team.
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Enrique P.
Rating: 4 out of 5
following a purchase from 26/03/2014
The order arrived very well and relatively quickly, within the time you indicated.
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Olivier M.
Rating: 4 out of 5
following a purchase from 25/03/2014
Fast delivery and impeccable product
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Emmanuel S.
Rating: 4 out of 5
following a purchase from 08/04/2014
Material and delivery ok - no issues. Acceptable supply time
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Samuel G.
Rating: 4 out of 5
following a purchase from 29/04/2014
The material received seems to be of good quality after 1 week of testing. The only downside is the delivery in '24h' which turned into 1 week, and the appointment made by the delivery company which set a time slot like 'EDF'! on a certain day between 8am and 6pm!
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Claude G.
Rating: 4 out of 5
following a purchase from 12/05/2014
Very good service
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Sophie R.
Rating: 4 out of 5
following a purchase from 18/05/2014
Trampoline very well built in 6 hours!!!! the lack in the purchase already quite expensive, the ladder!!!!! which is not provided! option????? Purchase of pink trampoline, 3m66 Fast delivery no problems
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Guy G.
Rating: 4 out of 5
following a purchase from 30/03/2014
Good service!!!
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Sylvie G.
Rating: 4 out of 5
following a purchase from 20/04/2014
the France trampoline site was very good but the delivery left something to be desired, too bad................
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Frédéric G.
Rating: 4 out of 5
following a purchase from 10/05/2014
Apart from a few minor design flaws, I am very satisfied with the service provided by France Trampoline. The trampofoot arrived slightly damaged, the after-sales service had no difficulty and quickly sent me another one. The materials used are of good quality, but I do not give 5 stars due to small design errors like the protective socks for the posts which have a hole too small to go over the top of the post, so we have to mount them upside down by putting them in from the bottom. The hoop of the net is a bit too small and the elements come apart, I think that in the medium term the friction of these dislodged elements with the sleeve will tear it. Aside from these drawbacks, assembly is not complicated, one adult and one child are sufficient. A good quality-price ratio, which easily surpasses the cheaper Chinese production.
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Abel L.
Rating: 4 out of 5
following a purchase from 09/05/2014
Yes, I AM QUITE SATISFIED WITH YOUR SERVICE. YOU HAVE BEEN CLEAR ON THE WEBSITE AND THE ONLINE PURCHASE AND FAST IN SHIPPING. I WOULD LIKE TO FIND A NET FOR AN ELASTIC BED OF THE DIMENSIONS I HAVE ACQUIRED, BUT YOU DO NOT HAVE IT. CONSIDERING THAT THE BED IS FOR AN APARTMENT, THE DIMENSIONS SHOULD BE AS SMALL AS POSSIBLE. I WOULD HAVE TO MAKE SOME 'FIX' THANK YOU.
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Margaux M.
Rating: 4 out of 5
following a purchase from 21/03/2014
good
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Celine F.
Rating: 4 out of 5
following a purchase from 15/05/2014
Quick preparation, delivery as well. Only downside, we cannot choose the time of passage.
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François L.
Rating: 4 out of 5
following a purchase from 24/04/2014
Very good quality products. Delivery a bit long.
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Jean Marie S.
Rating: 4 out of 5
following a purchase from 03/04/2014
problem with a bar that is too short
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Raphaele P.
Rating: 4 out of 5
following a purchase from 09/04/2014
very good: a few items were missing from the package, they were sent very quickly
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Nathalie B.
Rating: 4 out of 5
following a purchase from 01/04/2014
Very serious and quick
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Mikael A.
Rating: 4 out of 5
following a purchase from 08/04/2014
The delivery person was rude and unpleasant. He didn't even give me time to validate the delivery. This is unacceptable for an item costing 450 euros!
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Aurelie F.
Rating: 4 out of 5
following a purchase from 07/04/2014
Very good quality/price ratio products, good after-sales service, I also appreciate being able to reach someone at any time for information.
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Alfonso N.
Rating: 4 out of 5
following a purchase from 28/03/2014
quality and speed
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Manuel H.
Rating: 4 out of 5
following a purchase from 12/05/2014
I am slightly happy, having received my order, as for the first package (trampoline) it was poorly packaged, it had very thin plastic, and half of the bed was exposed, it seems that it was not damaged, I won't know until I set it up; however, the hammock was received perfectly packaged, and in its box, everything else was quite good; I will continue being a customer, best regards M*
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Response from France Trampoline
Good afternoon, First of all, thank you very much for your comment. We are sorry that the packaging of the jumping mat you ordered arrived damaged. In any case, for future orders, if something like this happens again, please make sure to note it on the receipt before returning it signed to the carrier. This is extremely important. This way, if the order arrives damaged due to a transport issue, we can resend your product again at no additional cost to you. However, I repeat, it is essential that it is noted at the time of delivery. Thank you again. Best regards, The Jump'in Spain team.
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Stéphane P.
Rating: 4 out of 5
following a purchase from 04/05/2014
Very good material and good quality. Assembly is long and could be simplified with color codes like colored rings for reference points. You need at least two people and especially have the right tools. The ones provided are not sufficient and do not facilitate the work.
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Response from France Trampoline
Hello, Thank you for your comments on the instructions. It is indeed recommended to assemble it with 2 people. The different parts of the trampoline are relatively different from each other, and putting a color reference is also a good idea. We will pass it on to management. We remain at your disposal for any further questions. The France Trampoline team.
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Pierre Olivier R.
Rating: 4 out of 5
following a purchase from 27/04/2014
Very good
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Frederic Z.
Rating: 4 out of 5
following a purchase from 28/03/2014
Delivery was on time. However, we had to drill some 'forgotten holes' on a series of parts to assemble the trampoline.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for the parts that you had to drill yourself. Indeed, if you had contacted us, we would have sent them to you quickly by carrier. We remain at your disposal if needed. The France Trampoline team.