Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2 and 4 stars

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Catherine S.

Published on 19/04/2023 à 15h38 following a purchase from 27/03/2023

Good quality trampoline, aesthetic but not possible to assemble with the provided tools.

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Marie-Noëlle L.

Published on 19/04/2023 à 08h47 following a purchase from 29/03/2023

Very responsive following a product defect. Exchange done very quickly.

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Stéphane O.

Published on 18/04/2023 à 20h32 following a purchase from 29/03/2023

Everything went well

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Christine M.

Published on 18/04/2023 à 16h15 following a purchase from 27/03/2023

Good product. Easy to assemble with two people. But expensive.

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Christophe V.

Published on 18/04/2023 à 15h30 following a purchase from 28/03/2023

Product conforms to the original

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Stephanie C.

Published on 17/04/2023 à 19h12 following a purchase from 24/03/2023

Very good product. Assembly not easy. Disappointed with the delivery on pallets left by the delivery person who didn't even speak French.

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Gerard B.

Published on 12/04/2023 à 14h31 following a purchase from 17/03/2023

Very good service, friendly and competent staff.

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Cyrille Z.

Published on 12/04/2023 à 10h24 following a purchase from 21/03/2023

Fast delivery. Product that seems to be of quality. I assembled it alone in 1h30, so quite simple when you understand the operating mode. My child is having a blast!! Small downside: Assembly instructions are too vague. Given the quality of the product, it is a shame not to draw a simpler instruction sheet to understand

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Arlette S.

Published on 05/04/2023 à 12h50 following a purchase from 15/03/2023

Very well advised for the purchase of a net and trampoline circle to replace the old worn ones over time.

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Daniel R.

Published on 05/04/2023 à 11h28 following a purchase from 13/03/2023

Good.

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Frédéric S.

Published on 03/04/2023 à 21h40 following a purchase from 12/03/2023

Very satisfying.

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Nathalie F.

Published on 03/04/2023 à 21h10 following a purchase from 12/03/2023

Good provider, nothing to complain about.

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Serge P.

Published on 03/04/2023 à 08h52 following a purchase from 12/03/2023

Products meet my expectations. Good quality.

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Mireille B.

Published on 03/04/2023 à 08h11 following a purchase from 12/03/2023

Very good product, conforms to the description, very sturdy.

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Sophie P.

Published on 02/04/2023 à 10h40 following a purchase from 11/03/2023

Super fast delivery, product easy to install. The only disappointment is that the quality of the net is not as good as the original net.

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Michel M.

Published on 29/03/2023 à 09h47 following a purchase from 09/03/2023

I have not yet unpacked the ordered net as I am waiting for the availability of a helper

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Stephanie F.

Published on 27/03/2023 à 17h47 following a purchase from 05/03/2023

Good relationship

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Jacques P.

Published on 27/03/2023 à 08h21 following a purchase from 03/03/2023

Delivery time respected

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Olivier V.

Published on 26/03/2023 à 19h28 following a purchase from 02/03/2023

He never found the address of the house and never showed up there either

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Frederic R.

Published on 24/03/2023 à 20h44 following a purchase from 23/02/2023

Fast delivery and easy to replace the spare parts of my trampoline. Customer support is serious. France Trampoline remains the reference for trampolines and after-sales support.

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Francoise C.

Published on 23/03/2023 à 18h18 following a purchase from 02/03/2023

Overall very happy. The assembly instructions for the zip line were a bit light. You need to be a bit handy to get it done.

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Anne P.

Published on 22/03/2023 à 10h12 following a purchase from 01/03/2023

I ordered a fiberglass hoop for my trampoline. I found it easily, and received it quickly. The model had changed, it did not have an elastic to hold the rods. This elastic is optional, but I asked the seller who responded quickly to confirm before installation. A small note clearly stating that there is no elastic and that they are not necessary for assembly would be really nice. Otherwise, nothing to complain about.

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Marion W.

Published on 15/03/2023 à 16h19 following a purchase from 21/02/2023

The shipment was fast. We receive updates on the delivery which is nice for organizing. The package was received and delivered without any issues

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Nathalie C.

Published on 14/03/2023 à 12h40 following a purchase from 19/02/2023

Very satisfied. Only the hooks for the net break one after the other. You sent me 3 replacements, but I still have others that have broken.

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Youssef B.

Published on 09/03/2023 à 13h10 following a purchase from 16/02/2023

Perfect quality and delivery 👌🏼👌🏼👌🏼

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Annabelle C.

Published on 05/03/2023 à 21h29 following a purchase from 11/02/2023

Good product, fast delivery.

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Francoise A.

Published on 27/02/2023 à 20h48 following a purchase from 20/01/2023

The trampoline is a gift for our little girl. We know the product because our eldest daughter has it. Our other daughter to whom we gave this trampoline is waiting for nice days to set it up (she lives in Haute Savoie). I hope the package will be complete.

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Nicolas V.

Published on 21/02/2023 à 11h52 following a purchase from 30/01/2023

Product conforms, too bad there is no elastic.

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Marie-Thérèse B.

Published on 10/02/2023 à 17h26 following a purchase from 16/01/2023

Satisfied with

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Nicolas D.

Published on 05/02/2023 à 20h27 following a purchase from 15/01/2023

Fast delivery. Product as described.

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Duarte M.

Published on 05/02/2023 à 10h18 following a purchase from 15/01/2023

Not installed yet, it seems to be a good product

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Thierry C.

Published on 09/01/2023 à 13h49 following a purchase from 19/12/2022

Good product to be confirmed over time

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Mathieu M.

Published on 08/01/2023 à 14h44 following a purchase from 17/12/2022

Nothing to report

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Karin M.

Published on 08/01/2023 à 11h59 following a purchase from 25/11/2022

Everything is good

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Thomas L.

Published on 02/01/2023 à 20h33 following a purchase from 12/12/2022

The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.

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Hélène T.

Published on 29/12/2022 à 21h39 following a purchase from 07/12/2022

Problem with the pickup point

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Jimmy Q.

Published on 26/12/2022 à 17h26 following a purchase from 30/11/2022

Nothing to report

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Fabrice O.

Published on 26/12/2022 à 17h22 following a purchase from 05/12/2022

It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;

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Response from France Trampoline Published on 09/12/2022

Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.

Lydie H.

Published on 25/12/2022 à 10h34 following a purchase from 02/12/2022

The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences

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Pierre G.

Published on 22/12/2022 à 17h23 following a purchase from 01/12/2022

Delivery on time without any problem. Zip line not installed yet so too early to judge the product.

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