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P
Rating: 4 out of 5
Great availability and responsiveness from the person on the phone.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Great trampoline, very very nice quality, very fast delivery, only negative point: the net does not hold well on one side certainly due to the tension on the other end. Other than that it is really perfect
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G
Rating: 4 out of 5
Just not enough details in the spare parts packages. Too bad the link is not between the old and new model I had to manage on my own.
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R
Rating: 2 out of 5
I am rather disappointed overall with the material itself. I took FRANCE TRAMPOLINE "one of the most expensive" hoping for a certain quality and ease of assembly. Difficult assembly of the base tubes and poorly designed, I can't imagine their disassembly. Plastic hook for the cover around the trampoline very fragile and fixed in a dubious place (springs), three already broken. I've had it for a short time. Unfortunately, I do not recommend it. Best regards.
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. Please do not hesitate to contact our customer service by email or phone with photos of the assembly. We will send you new hooks under warranty as soon as possible. Best regards, the France Trampoline team
B
Rating: 4 out of 5
Problems with your delivery provider, absence on site, had to reschedule....
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M
Rating: 4 out of 5
According to my children and their friends, the trampoline, about 365cm, jump up, bounces much better than the cheaper ones. Quality seems very solid. I can't say anything about durability after 2 months yet.
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J
Rating: 4 out of 5
Fast delivery, everything fit perfectly.
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M
Rating: 4 out of 5
Good product but delivery was erratic which caused us to lose several days.
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M
Rating: 4 out of 5
Very satisfied with the product.
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J
Rating: 4 out of 5
Easy order, fast delivery
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C
Rating: 4 out of 5
Good
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S
Rating: 4 out of 5
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
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M
Rating: 2 out of 5
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
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Response from France Trampoline
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
P
Rating: 4 out of 5
*** Another thing has been the service provided, where it is very improvable since I paid a surcharge for transport to arrive earlier and it didn't arrive; also, I was missing the ladder and it took more than two months to send it.
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L
Rating: 4 out of 5
Very satisfied
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S
Rating: 2 out of 5
Delivery in several parts, still missing some pieces
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Response from France Trampoline
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
X
Rating: 4 out of 5
Delivery a bit long due to covid. Efficient phone support.
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A
Rating: 4 out of 5
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
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L
Rating: 4 out of 5
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
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M
Rating: 4 out of 5
Good attention and good product
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F
Rating: 4 out of 5
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
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C
Rating: 2 out of 5
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
C
Rating: 4 out of 5
The ordered net is of good size. However, the quality is lower than the original product
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C
Rating: 2 out of 5
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
E
Rating: 4 out of 5
Trampoline of very high quality, however, it's a shame about the very long delivery time....
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M
Rating: 4 out of 5
Easy to place an order but customer service issue not resolved to this day... too bad!
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J
Rating: 4 out of 5
Product received quickly
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C
Rating: 4 out of 5
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
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A
Rating: 4 out of 5
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
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L
Rating: 4 out of 5
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
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I
Rating: 4 out of 5
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
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D
Rating: 4 out of 5
I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.
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C
Rating: 4 out of 5
Good product but the opening is different from the old one, making it harder to get into the trampoline.
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O
Rating: 4 out of 5
Delay ++ because products unavailable
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P
Rating: 4 out of 5
good: conforms to my expectations
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P
Rating: 4 out of 5
Good evaluation but the supply delay is quite long
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J
Rating: 2 out of 5
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
L
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
satisfactory.
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A
Rating: 4 out of 5
Nothing to report
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