Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 2 and 4 stars

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Ingo K.
Rating: 4 out of 5
following a purchase from 13/05/2021
Fast delivery - we gifted the product, so a review is not possible...
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Romain C.
Rating: 4 out of 5
following a purchase from 15/03/2021
Good quality product, easy assembly. Only the straight stakes are not effective in rocky soil.
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Alexandre C.
Rating: 4 out of 5
following a purchase from 15/04/2021
Order of my protective cushion easy, correct quality but unbearable delivery times (7 weeks)
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Timo S.
Rating: 4 out of 5
following a purchase from 02/04/2021
The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.
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- C.
Rating: 4 out of 5
following a purchase from 04/05/2021
Very professional, good contact and good advice
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Caroline P.
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast and careful delivery. For the assembly, the instructions were not simple but we managed.
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Louis V.
Rating: 4 out of 5
following a purchase from 06/05/2021
The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.
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Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
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Elodie P.
Rating: 4 out of 5
following a purchase from 24/04/2021
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
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Aurore D.
Rating: 4 out of 5
following a purchase from 03/05/2021
Product very good value for money
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Anaïs M.
Rating: 4 out of 5
following a purchase from 20/04/2021
No problem with the order. The product meets our expectations.
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Cédric P.
Rating: 4 out of 5
following a purchase from 07/05/2021
Product conforms!
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Jerome V.
Rating: 4 out of 5
following a purchase from 09/04/2021
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
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Leopold D.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good service. Some difficulties in assembly.
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Hélène P.
Rating: 2 out of 5
following a purchase from 08/02/2021
Delivery expected in 4 months is too long
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Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good advice, fast shipping, however many products are out of stock
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David T.
Rating: 4 out of 5
following a purchase from 22/04/2021
Good quality product with relatively simple instructions for assembly.
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Bourdel M.
Rating: 4 out of 5
following a purchase from 28/03/2021
Simple and effective
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Anne Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2021
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
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Christiane V.
Rating: 4 out of 5
following a purchase from 24/03/2021
Good provider, quality product and good phone contact, I highly recommend
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Sébastien O.
Rating: 4 out of 5
following a purchase from 14/04/2021
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
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Jean-françois L.
Rating: 4 out of 5
following a purchase from 20/04/2021
Replacement of the jumping mat, still available after 7 years.
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Amandine G.
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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Jean-paul F.
Rating: 4 out of 5
following a purchase from 18/04/2021
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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Pogrilz M.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good waiting for the product
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Sylvain G.
Rating: 4 out of 5
following a purchase from 23/04/2021
Good product, although there is a lack of information about the tools that need to be used.
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Davy H.
Rating: 4 out of 5
following a purchase from 29/03/2021
Quality product.
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Anne L.
Rating: 4 out of 5
following a purchase from 26/04/2021
Product fully meets expectations.
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Annie G.
Rating: 4 out of 5
following a purchase from 23/03/2021
Good product but unfortunate delivery delay due to stock shortage
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Farah M.
Rating: 4 out of 5
following a purchase from 04/04/2021
Good product and timely delivery. I recommend.
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Xavier S.
Rating: 4 out of 5
following a purchase from 11/04/2021
Good service
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Jaffre O.
Rating: 4 out of 5
following a purchase from 08/04/2021
Order received after a delay but excellent welcome and advice by phone before that!
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Audrey F.
Rating: 4 out of 5
following a purchase from 15/04/2021
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
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Tarlis M.
Rating: 4 out of 5
following a purchase from 23/02/2021
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
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Jean-yves D.
Rating: 4 out of 5
following a purchase from 27/04/2021
It's a shame that some products are not available for 3 months. We limited our order to the product in stock
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Sylvie M.
Rating: 4 out of 5
following a purchase from 24/04/2021
FAST DELIVERY. GOOD QUALITY OF THE PRODUCT
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Bruno M.
Rating: 4 out of 5
following a purchase from 24/04/2021
The transaction went quite well overall. The product is of good quality. Only a small error in one element of the order makes me take away one star out of 5. An email to report the error and a reminder email were necessary to resolve the issue. Responses were quick in both cases.
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Iñaki B.
Rating: 4 out of 5
following a purchase from 15/04/2021
You should improve the description of the products you offer a bit.
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Didier K.
Rating: 4 out of 5
following a purchase from 21/03/2021
No problem in the ordering process. However, delivery time is very long (5 weeks)
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