France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The delivery slot was postponed and then not respected. Probably related to the Covid effect. The box arrived damaged but the product was not damaged or incomplete.
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Sébastien D.
Rating: 4 out of 5
following a purchase from 27/11/2020
I am satisfied with the product and the delivery. Thank you.
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Adeline L.
Rating: 4 out of 5
following a purchase from 26/11/2020
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
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Christophe C.
Rating: 4 out of 5
following a purchase from 18/11/2020
PRODUCT COMPLIANT
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David B.
Rating: 4 out of 5
following a purchase from 23/11/2020
Good
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Carole M.
Rating: 4 out of 5
following a purchase from 19/11/2020
Good product
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Nicolas B.
Rating: 4 out of 5
following a purchase from 18/11/2020
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
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Christophe D.
Rating: 4 out of 5
following a purchase from 19/11/2020
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
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Thierry D.
Rating: 4 out of 5
following a purchase from 20/11/2020
The assembly was tedious. I think you can improve the assembly instructions.
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Aurore S.
Rating: 4 out of 5
following a purchase from 20/11/2020
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
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Thomas J.
Rating: 4 out of 5
following a purchase from 12/11/2020
Very good
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Cedric B.
Rating: 4 out of 5
following a purchase from 22/11/2020
Good product received within the announced deadlines
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Vincent L.
Rating: 4 out of 5
following a purchase from 17/11/2020
Due to Covid, we did not receive the protective cover and winter is here....
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Arnaud R.
Rating: 4 out of 5
following a purchase from 07/11/2020
Product received as described and quickly, reasonable price.
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Christophe T.
Rating: 4 out of 5
following a purchase from 16/11/2020
Fast delivery, careful packaging and fair price. The trampoline is not yet assembled as it is a Christmas gift
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Didier M.
Rating: 4 out of 5
following a purchase from 09/11/2020
Very happy with my order, the manual provided is less clear than the one on the website.
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Yannick T.
Rating: 4 out of 5
following a purchase from 08/11/2020
***
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Chantal O.
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report
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Sandra B.
Rating: 4 out of 5
following a purchase from 07/11/2020
A bit difficult to weld the pieces together, we took a long time to manually widen them so they would fit into each other (it's a rugby post)
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Iñaki P.
Rating: 4 out of 5
following a purchase from 10/11/2020
first quality trampoline, durable materials
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Roberta N.
Rating: 4 out of 5
following a purchase from 09/11/2020
A quick and efficient service!
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Josef D.
Rating: 4 out of 5
following a purchase from 17/10/2020
The mat for the trampoline is of good quality
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Jean-Pierre B.
Rating: 4 out of 5
following a purchase from 20/09/2020
product corresponding to my order
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Jean-Pierre D.
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Sabine C.
Rating: 4 out of 5
following a purchase from 09/10/2020
Product conforms to the description
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 07/10/2020
this new net does not really differ from the first delivered and is not perfectly adapted..
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Grégory R.
Rating: 4 out of 5
following a purchase from 11/09/2020
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
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Christophe C.
Rating: 4 out of 5
following a purchase from 08/09/2020
Good advice by phone
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Karen F.
Rating: 4 out of 5
following a purchase from 12/12/2019
Très bien
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Beatrice H.
Rating: 4 out of 5
following a purchase from 24/08/2020
Delivery a bit too long, over a month
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Aurelie G.
Rating: 4 out of 5
following a purchase from 07/09/2020
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
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Rachel D.
Rating: 4 out of 5
following a purchase from 02/09/2020
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
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Henri K.
Rating: 4 out of 5
following a purchase from 16/09/2020
Product conforms but no explanations on how to fix the net.
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
P
Pascal M.
Rating: 4 out of 5
following a purchase from 20/05/2020
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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Nadège M.
Rating: 4 out of 5
following a purchase from 29/05/2020
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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Michele J.
Rating: 4 out of 5
following a purchase from 31/08/2020
The products match my choice and are correct and very well suited.
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Marie Laure P.
Rating: 4 out of 5
following a purchase from 29/06/2020
It's a shame that we had to wait several months between the time of the order and the time of delivery
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Gerard B.
Rating: 4 out of 5
following a purchase from 18/07/2020
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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Charlene L.
Rating: 4 out of 5
following a purchase from 01/07/2020
Good product but extremely long delivery time
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