Customer reviews of France Trampoline

Ok

Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality

Apart from the delay between the order and delivery being way too long probably due to COVID, very good service

a bit long delay

Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!

Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.

Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.

Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.

very good, immediate

Very friendly staff, attentive and good advice.

Perfect; A missing arc was resent within 8 days

Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.

Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.

Products not quite compliant. Delivery times not respected

GOOD

A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline

Anchoring kit not suitable, straps too long???

The service is adapted and conforms to the order. The shipping date was delayed but well received.

Very satisfied with the order. Very good product to recommend without hesitation.

good service. but delivery difficulties: significant delay presumably due to the current health situation

Very good contact and responses from your headquarters, but difficulty in delivery by the carrier: he never called the phone number provided that could have allowed him to quickly find the delivery location (the address does not appear on the GPS). Without GPS, no salvation....! But 6 months after the order (diameter error during this order of protective net), we have what we need for next summer...

Comment

serious and attentive and quite fast

good

Perfect

Quality product. Easy to assemble (I am a small woman and I installed it alone) but you need more than 2 people to tighten the cable completely. The kids are happy to play on it all day long.

Quality trampoline despite a manufacturing delay with a delivery that was postponed 3 times.

Large Apollo trampoline suitable for sports use by an adult-sized person: stable and solid structure; springs and jumping mat allow for great rebounds; high and solid safety net but fragile in some points (entry, carbon fiber arches). The quality of the materials is good, except for some plastic parts and a few points of fragility of the net. After 3 months of use, the pleasure is still there. The few problems encountered are: - the plastic hooks to hold the protective foam around the jumping mat break one after the other. - the zipped entry of the net threatens to tear quickly as it is not designed for a medium/large person - the carbon arch that holds the net up is very difficult to install and quite fragile - the net is very difficult to install - at least 2 people are needed but preferably 3 or 4 to properly install the trampoline. - leaves and anything that flies in a garden is likely to get stuck between the protective foam and the net: difficult to keep the edges of the jumping area perfectly clean. As for the supplier, the advice over the phone is wise and an impression of seriousness and professionalism emerges from the exchanges. As for the website, one can regret that the status of the order does not evolve after the order has been placed (in other words: no provisional tracking of the delivery which is annoying because one must be present on the day of delivery).

Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...

Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...

Super trampoline. However, I still haven't received the ladder.

Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.

The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.

Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...

The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.

delivery time a bit long

Fast delivery, easy order, product okay

Product conforms to the description.

Good product but delivery time too long.

During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***