Customer reviews of France Trampoline

Delivery times a bit long (1 month) but return following a phone call very quick and effective

All good

Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.

We had a circular hoop from the top of the net that broke during the first assembly. It's a shame we taped it... Can you replace it for us? We watched an online video before assembly, it's complementary to the manual to avoid mistakes when attaching the springs. You need to assemble the trampoline yourself to know how to disassemble it later Best regards

Nothing to report

I am satisfied with Trampoline Technik and the product, BUT the delivery with Kühne and Nagl took about 20 days and that only after many phone calls!!

bad choice of net

Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.

Satisfied

Great item, however there were closer relay points for delivery than what was proposed! Best regards.

The material is very appealing to children, just missing a net at the top.

Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.

Everything went perfectly and the product meets expectations.

Delivery via Mondial Relay with a bounce because the allotted time was too short. I had to pay for delivery again, and I don't find that great.

Good service, very fast delivery

Fast delivery, the net seems a bit less qualitative than the original, we will see over time...

Good quality trampoline but difficult to assemble in the absence of sufficiently detailed instructions in the assembly manual. Moreover, if we hadn't kept the tool to pull the springs from the old trampoline, we would never have managed to assemble it.

The delivery was quite fast but we received broken bars. Fortunately, we had some left to replace them but the package should be better wrapped for the price we pay.

Product conforms to the description. Assembly requires good physical condition and at least 3 people are necessary at certain stages of construction.

The product is great, it has crazy success with friends and children who come to the house. We have negative remarks to make: The assembly of the dome and the slide is almost impossible with 2 adults, a 3rd person is needed. The manual should include a summary of the entire product: we assembled the dome entirely before realizing that we should not go all the way up to install the cabin. The spacing of the slide to stretch the fabric is mission impossible, we had to use a jack to get the gap!! There is a gap between the end of the cabin and the beginning of the slide because we could not adjust as requested in the manual, it does not work technically. Our daughter did not see the gap at one point and one leg went through, she hurt herself badly. To secure the fact of climbing on the dome and the monkey bridge we added anti-slip stickers, it would have been good if you thought to propose or provide it directly.

Very good.

super trampoline just one negative point nothing planned to fix it to the ground in case of wind

The material is quality as usual. Fast delivery. However, the slide had a part pre-assembled, which was pre-assembled upside down. We had to turn it around.

Ordered trampoline spare parts. Delivery to Switzerland unfortunately not possible. (= 4 stars) Therefore sent to a border station in Austria. Fast delivery. VAT refund worked smoothly, with customs receipt as pdf. Communication was good. Attention: Emails may end up in the spam folder.

Difficulty getting into the trampoline when the net is in place (opening too small)

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Quality material. Assembly a bit difficult (or poorly explained?) on certain points: safety net in particular

Purchase of a jump'up 300 trampoline, Perfect, quality, well-explained assembly and without much difficulty. Secured trampoline.

Solid, good materials, both the structure and the net. Not easy to assemble (at least two people, one of whom should be handy) but it's worth it, we are reassured to have the children safe.

Some sides are a bit loose.

Correct delivery, missing some details regarding assembly but done alone by a non-handy person

When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!

The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.

Order tracking communication is top-notch

Perfect very fast delivery and product exactly as we expected

GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE

The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.

The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.

Packaging just strong enough.

not only concerns my last order but also the previous order regarding a trampoline