Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2 and 4 stars

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Jean-Claude D.

Published on 07/10/2019 à 17h12 following a purchase from 13/09/2019

Good product easy to install. A harness for small children should be offered

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Gregory G.

Published on 07/10/2019 à 09h54 following a purchase from 16/09/2019

A bit expensive

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Jocelyne M.

Published on 06/10/2019 à 19h52 following a purchase from 01/09/2019

The product seems to be of good quality and meets my expectations. The delivery was only made a week after the date the trampoline was picked up by the delivery person because he was difficult to reach by phone to set the appointment. Moreover, his email went to spam because the name may seem strange. There were promotions of ***% on newspaper websites on the internet, but they brought us back to your site without any discount!

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Lucas O.

Published on 01/10/2019 à 09h53 following a purchase from 25/08/2019

****

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Joëlle S.

Published on 29/09/2019 à 14h20 following a purchase from 07/09/2019

While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!

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Christian V.

Published on 27/09/2019 à 10h35 following a purchase from 05/09/2019

Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.

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Michel R.

Published on 24/09/2019 à 10h44 following a purchase from 02/09/2019

Material corresponding to our expectations. Correct delivery service.

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Rafael F.

Published on 24/09/2019 à 09h47 following a purchase from 03/09/2019

Improve the information on traceability and the status of the order delivery.

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Anne Cecile M.

Published on 23/09/2019 à 15h57 following a purchase from 30/08/2019

Order and reception very satisfactory, very difficult assembly of the trampoline

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Loic K.

Published on 20/09/2019 à 20h49 following a purchase from 30/08/2019

Error in the kit composition. Wrong reference for the strut. Express return of the correct struts

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Aude A.

Published on 16/09/2019 à 09h51 following a purchase from 26/08/2019

Very good quality material. To be assembled by oneself.... not always simple.

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Denis B.

Published on 12/09/2019 à 13h28 following a purchase from 22/08/2019

Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.

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Stéphane D.

Published on 11/09/2019 à 17h56 following a purchase from 19/07/2019

Nothing to report

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Raquel E.

Published on 10/09/2019 à 12h53 following a purchase from 20/08/2019

I had doubts about the measurements and characteristics, they contacted me to resolve it. Personalized attention. I am satisfied. Thank you

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Bousses B.

Published on 10/09/2019 à 08h59 following a purchase from 20/08/2019

Product perfectly adapted

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Jean Louis L.

Published on 09/09/2019 à 15h25 following a purchase from 17/08/2019

Impeccable service for a maintenance spare part that remains expensive

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Patricia R.

Published on 08/09/2019 à 18h16 following a purchase from 08/08/2019

Perfect! I really recommend it, eyes closed. I was very well advised on the choice of trampoline. The delivery was top-notch! A big thank you.

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Louis D.

Published on 06/09/2019 à 14h50 following a purchase from 13/08/2019

Very good responsiveness to purchase. Shipping service poor

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Thomas B.

Published on 04/09/2019 à 20h16 following a purchase from 22/07/2019

Very good product, we had difficulties assembling the elements on the structure, the parts did not fit together, we had to sand and oil them. Otherwise, the product is of very good quality.

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Youcef M.

Published on 03/09/2019 à 16h24 following a purchase from 12/08/2019

Cushion attachment not great, the tensioners pop off... Maybe it's just me... Otherwise very good, my children really enjoy it.

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Voluer L.

Published on 03/09/2019 à 14h23 following a purchase from 12/08/2019

Just a reservation about the delivery said to be by appointment. The appointment was from 8 am to 6 pm. Then the driver is supposed to call 1 hour before, in my case he was already at my house! Best regards.

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Cédric L.

Published on 03/09/2019 à 09h45 following a purchase from 13/08/2019

Delivery by semi but access only possible for a light vehicle so unloading far from the house.

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Jorge M.

Published on 02/09/2019 à 20h46 following a purchase from 11/08/2019

Nothing to report. Quality delivery and on time.

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Michèle B.

Published on 02/09/2019 à 11h33 following a purchase from 29/07/2019

Material conforms to order, satisfied.

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Fabrice C.

Published on 30/08/2019 à 14h18 following a purchase from 08/07/2019

The received products are of good quality, no problems there. However, when I place my order, I am told that everything is in stock and at the time of payment, I am told 5 days delay for delivery. Great. 10 days later still nothing. I check my inbox and there is a message informing me that there are stock shortages and that I will receive my order as soon as you have received it but without any delay. I was very unhappy. I had to wait 1 month before being delivered. So half of the holidays without a trampoline for the children. Too bad. The rating could have been perfect.

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Response from France Trampoline Published on 08/07/2019

Hello, and first of all, thank you for taking the time to leave us a comment. We are sorry that the supply times did not bring you complete satisfaction. We always make sure to indicate on the product detail sheet as well as during the order validation the estimated shipping dates of the products to avoid any unpleasant surprises. In your case, the information may not have been indicated clearly enough: we take note of this to avoid this situation happening again in the future and we apologize for the inconveniences encountered. We remain at your disposal for any questions. Best regards, the France Trampoline team.

Joackim B.

Published on 30/08/2019 à 08h21 following a purchase from 08/08/2019

Entry and departure of the order ultra-fast. However, for the carrier, it's one star, very unpleasant on the phone when making the appointment, as for the driver, nothing to say.

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Juliette M.

Published on 28/08/2019 à 09h12 following a purchase from 07/08/2019

The only difficulty encountered was assembling the frame of the trampoline base! But we managed to get through it with energy and more time. It creates memories! Very satisfied with our purchase, delivery was perfect, good proportions of the trampoline, bounce, safety, and incidentally, it is very comfortable for a nap in the open air!

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David L.

Published on 28/08/2019 à 09h10 following a purchase from 25/07/2019

Very good.

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Gilles M.

Published on 27/08/2019 à 20h33 following a purchase from 07/08/2019

Great.. Thank you.

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Nathalie C.

Published on 27/08/2019 à 20h24 following a purchase from 03/08/2019

Product meets expectations.

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Yohan F.

Published on 27/08/2019 à 14h42 following a purchase from 22/07/2019

Very good.

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Michel C.

Published on 27/08/2019 à 08h11 following a purchase from 02/08/2019

Correct. In the absence of a bell at the gate, he managed to leave the package behind the door.

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Sandraz R.

Published on 26/08/2019 à 18h19 following a purchase from 05/08/2019

Delivery time too long for us. We had to call the transport chain several times. The product is of good quality and is satisfactory for now.

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Sylvain B.

Published on 26/08/2019 à 16h13 following a purchase from 02/08/2019

Fast delivery and product conforms to the description. Assembly instructions a bit tight for some elements.

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Alfonso M.

Published on 26/08/2019 à 15h17 following a purchase from 29/07/2019

They are very professional, I ordered a trampoline and due to an error on their website it said it had a ladder, I claimed it and they immediately acknowledged the mistake and sent me the ladder at no additional cost. So far the bed is going great.. very happy with the treatment and service.

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Didier S.

Published on 26/08/2019 à 08h17 following a purchase from 03/08/2019

Delivery conforms.

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Benjamin C.

Published on 25/08/2019 à 21h16 following a purchase from 04/08/2019

Good. A bit of delivery time but within the announced deadlines. A bit difficult to assemble.

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Lionel M.

Published on 25/08/2019 à 19h34 following a purchase from 03/08/2019

I received my new mat and the kids are very happy (the old one was tearing after 5 years of use by the kids. I cover my trampoline every year from 31/10 to 30/03 approximately and we have always respected the maximum weight guidelines). One negative point, after receiving it I called France Trampoline to find out if there was a method to easily remove the springs, I was told: "there is no miracle method, you have to pull on it"... In fact, there are 2 methods, certainly not "miracle" but very simplifying: the first consists of pulling on a spring with a spring already removed, this seems to be the most effective tool, the other, if like in my case your mat is ruined, consists of cutting the attachments of the mat to the springs with a cutter....

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Raphael A.

Published on 25/08/2019 à 18h36 following a purchase from 03/08/2019

Good product but lacks protection to avoid damaging the trees... The sand braking system not provided is also not clear on the website. A shame for a quality product and from a company specialized in the field.

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Nicolas M.

Published on 25/08/2019 à 18h21 following a purchase from 01/08/2019

An order for a post-sale problem resolved quickly and without any issues. Thank you.

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